🔍 Overview
When the OTTO WordPress plugin connection fails because of a stale or incorrect UUID, the plugin cannot establish a connection to Search Atlas. The issue requires the UUID associated with the connection to be reviewed and corrected.
⚠️ Why This Happens
A stale or incorrect UUID is associated with the OTTO WordPress plugin connection. When this UUID does not match the expected site connection, the plugin connection cannot be completed.
🛠️ What to Do
Because this issue involves the UUID associated with your OTTO connection, contact our support team for assistance. Have the following information ready:
- The website domain where the plugin connection is failing.
- The exact error message shown by the WordPress plugin, if available.
- The approximate time when the connection failure occurred.
- Your OTTO site or project name, if available.
Our team can review the stale or incorrect UUID and advise on the next steps to restore the connection.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.