If an OTTO PPC audit stalls, times out, or shows as incomplete, wait a couple of minutes and re-run it from the OTTO PPC dashboard. Re-running is safe and does not affect your billing or stored account data.
🔍 What's Happening with OTTO PPC Audits
OTTO PPC audits can intermittently fail to finish because a background processing worker restarts in the middle of a run. When that happens, the audit you launched may silently stall, time out, or display partial or no results instead of a finished report.
This affects the following OTTO PPC audit types:
- Spend Efficiency
- Account Health
- Keyword Performance
The issue is intermittent, so the same audit often completes normally on a later attempt. Your account data and billing are never affected when an audit is interrupted.
🛠️ How to Re-Run a Stalled OTTO PPC Audit
Follow these steps to recover an audit that stalled or returned incomplete results:
- Wait a couple of minutes so the background worker pool can recover after a restart.
- Open the OTTO PPC dashboard and re-run the affected audit (Spend Efficiency, Account Health, or Keyword Performance).
- Run one audit at a time instead of launching several heavy audits together, which lowers the chance of an interrupted run.
Re-running an audit is non-destructive: it will not change your billing or stored account data. Once the run finishes, you'll see a completed report with full results.
📡 Engineering Status for This OTTO PPC Issue
Our engineering team is aware of this intermittent issue and is actively working on a fix that reduces how often the background worker restarts mid-run. Until that fix ships, the re-run steps above are the reliable way to get a completed audit.
📞 When to Contact Search Atlas Support
If an OTTO PPC audit still does not complete after a couple of retries, contact Search Atlas Support. Share the audit type (Spend Efficiency, Account Health, or Keyword Performance) and the approximate time you ran it, and a specialist will investigate for you.
🌀 Your data is safe, and our team is on it. Re-running a stalled OTTO PPC audit is the quickest path to a finished report while the engineering fix is underway, and Support is ready to help if retries don't clear it.