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🎯 Smart Ads

Camilo Aponte
By Camilo Aponte
• 11 articles

⚙️ Fix Unavailable Ads OTTO Optimize Button

📌 What this message means Optimize Campaigns is disabled while Search Atlas cannot resolve its required OTTO PPC audit playbook. The tooltip “Required playbook not available” indicates that the playbook lookup has not returned a usable playbook. It does not establish a billing, Google Ads connection, or project-setup problem. 💡 Why this happens on the Growth plan Subscription access and Google Ads authorization are separate from playbook availability. Optimize Campaigns becomes enabled when Search Atlas resolves the required catalog playbook. Buying access does not authorize your Google Ads account, and you do not need to create a project-specific playbook. - Confirm your subscription includes the access you purchased if you have an access or billing problem. The “Required playbook not available” tooltip does not itself mean an add-on is inactive. - A Google Ads account is connected and you have permission to manage its campaigns. - Search Atlas must be able to retrieve its required OTTO PPC audit playbook from the playbook catalog. You should not need to create or complete a project-specific playbook. - Campaign data may need time to synchronize after connecting an account. Synchronization affects the displayed campaign data, but it is separate from the required-playbook lookup that enables Optimize Campaigns. 🛠️ Make the Optimize Campaigns button available 1. Open the project where you expected Ads OTTO to run, not a different site or client workspace. 2. If you suspect a billing issue, review your subscription and purchased services or contact support. Do not purchase another add-on to resolve “Required playbook not available”; that message concerns the optimization playbook’s availability. 3. In OTTO PPC, connect Google Ads if necessary and select the account you want to manage. Sign in with a Google login that manages that account and approve the requested access. Reauthorize only if the connection requires it; reconnecting does not repair a missing catalog playbook. 4. If “Required playbook not available” persists after reloading, contact Search Atlas support. Ask them to investigate the OTTO PPC audit playbook lookup and availability. Do not create a replacement playbook as a troubleshooting step. 5. Return to your campaigns and refresh the page. When the playbook is available, Optimize Campaigns becomes clickable and Ads OTTO can run. ✅ Check these items if the button is still disabled - Select the correct Google Ads account before starting optimization. The required audit playbook comes from the OTTO PPC catalog and does not need to belong to that project. - Buying access does not connect or authorize Google Ads automatically. Connect the account if it is not linked, or reauthorize it if access has expired. A working connection does not need to be disconnected and reconnected to address the playbook tooltip. - “Required playbook not available” means Search Atlas has not resolved the audit playbook needed by this action. If the message persists, contact support to investigate catalog availability or the lookup request rather than creating a playbook yourself. - Sync still running: Newly connected accounts can take a short time to load campaigns. Refresh after the sync finishes. - Stale page: Sign out and back in, or refresh, after the add-on status changes. Do not click Optimize Campaigns repeatedly while it is disabled. Nothing runs until the playbook is available. 💬 When to contact support Contact support if the add-on is active, Google Ads is connected, a playbook is saved, and the button still shows required playbook not available after a refresh. If you need further assistance, open the chat widget in the bottom-right corner of the platform and send your message. A member of our support team will reply in the chat.

Last updated on Nov 08, 2026

📊 Why Google Ads Conversions Are Missing

🔍 What this article covers If conversions appear in Google Ads but not in the ads area of Search Atlas, the connection, selected account, or reporting window is usually the cause. This article explains the most common reasons and the checks to run before you escalate. ⚙️ Common reasons conversions are missing - The Google Ads account is not connected, or the connection expired and needs to be refreshed. - The wrong account or customer ID is selected, so Search Atlas is reading a different ads account than the one with your conversions. - Conversion actions are new or inactive. Actions with no recorded conversions will not produce numbers to display. - The date range does not include the conversion date. Conversions are shown for the period you selected, not for all time. - Google has not finished processing the conversion yet. Recent activity can take time to appear in both Google Ads and Search Atlas. - Permissions are limited. The Google user who connected the account must be able to view campaigns and conversion data. 🛠️ Check your setup 1. Open the ads area in Search Atlas and confirm the Google Ads account name matches the account you use in Google Ads. 2. If the account is missing or shows a connection error, reconnect Google Ads and approve the requested access. 3. In Google Ads, open Goals or Conversions and confirm the action is active and has recent conversions. 4. Match the date range in Search Atlas to the dates where Google Ads shows those conversions. 5. Confirm you are looking at the same campaign, ad group, or conversion action. Filters can hide results that exist at the account level. 6. Refresh the page after reconnecting, then review the same date range again. ⏱️ Allow time for reporting Conversion reporting is not always instant. Google may attribute a conversion hours after the click, and imported or offline conversions can take longer. If a conversion was recorded today, wait for Google Ads to show it first, then check Search Atlas again. Search Atlas can only display conversion data that Google Ads has already made available to the connected account. 💡 Keep tracking consistent - Use one primary Google Ads account for the site you are reviewing. - Do not rename or remove an active conversion action if reports depend on it. - Ask an admin to reconnect the account if your Google user loses access. - Compare the same dates and campaign filters in both products before treating a difference as missing data. 💬 Still not seeing conversions If the correct account is connected, Google Ads shows conversions for that date range, and Search Atlas still shows none, gather the account name, conversion action name, and date range you checked. If you need further assistance, open the chat widget in the bottom-right corner of the platform and send your message. A member of our support team will reply in the chat.

Last updated on Nov 08, 2026

🔐 Fix Google Ads OAuth After 2FA

🔐 Why the Google Ads link stops Search Atlas connects Google Ads only through Google’s secure sign-in (OAuth). There is no supported way to type a client’s email and password into Search Atlas and finish the link by hand. Google must approve the connection in its own window, including any two-factor authentication (2FA) prompt. A common stall looks like this: you click Connect to Google Ads, enter an email and password, a new Chrome window or profile opens, and the account in Search Atlas still shows as not connected. The sign-in usually never finished, the wrong Google user was chosen, or the window closed before Google sent approval back. ✅ What you need before you connect - The Google account must be able to access the Google Ads account you want to link. - For a client account, that user should have admin or standard access on the Ads account, or access through the manager (MCC) account that owns it. - Someone who can approve 2FA must be available. Do not share the client’s password. Have the client complete the Google prompts, or stay on a call while they approve the code on their phone. - Use a browser that allows pop-ups for Search Atlas and for Google. 🛠️ Finish the connection in one session 1. In Search Atlas, open the project or client you want to connect, then click Connect to Google Ads. 2. When Google opens, confirm you are in the intended Chrome profile. If a second window opens as your client, stay in that window and complete every step there. 3. Sign in with the Google account that has access to the Ads account. If several Google accounts are listed, pick the correct one. Do not continue with your own account unless it can manage that Ads account. 4. Complete 2FA in that same window. Approve the prompt on the phone, authenticator app, or security key before you close anything. 5. On Google’s consent screen, allow every permission Search Atlas requests. Denying a permission leaves the account disconnected. 6. If Google asks which Ads account or manager account to use, select the client account you intend to report on. 7. Wait until Google closes the window or shows that access was granted, then return to Search Atlas and refresh the connection status. Closing the Google window after the password, but before 2FA or the Allow button, is the most common reason the link looks like it did nothing. 🧰 If it still does not connect - Turn off pop-up blockers for this site, then start Connect to Google Ads again. - Open a private or incognito window, sign in to Search Atlas, and run the connect flow with only the client’s Google account. Extra signed-in Google users often send consent to the wrong account. - In the new Chrome profile, sign out of Google completely, then sign in once as the client and repeat the steps above. - Confirm the client accepted the latest 2FA prompt. An expired or dismissed code stops OAuth with no error inside Search Atlas. - Check Google Ads access: the signed-in user must see that Ads account. Invite them in Google Ads first if they cannot open it. - Disconnect any half-finished Google Ads link in Search Atlas, then connect again from the start. - Try another browser if Chrome profiles keep switching users mid-flow. 💡 Agency and client setup You cannot bypass Google and attach the client’s Ads account from the Search Atlas screen alone. The client can sign in to Search Atlas (or sit with you), click Connect to Google Ads, pass 2FA, and approve access. After Google confirms it, you can keep using the project without their password. Connecting a manager account links the accounts that manager can access. If only one client should be used, select that account during consent or after the link appears, instead of assuming every account under the MCC was chosen. **💬 Still stuckIf you need further assistance, open the chat widget in the bottom-right corner of the platform and send your message. A member of our support team will reply in the chat.

Last updated on Nov 08, 2026

📊 Extra Google Ads Connection Without Add-On

📌 What this article covers Some customers want one client to connect two Google Ads accounts without buying the Google Ads add-on. This article explains the connection limit, why a second account is billed separately, and the options you can use today. 🔗 How many Google Ads accounts you can connect Each client can have one Google Ads connection on the standard setup. A second Google Ads account for that same client is an extra connection and requires the Google Ads add-on, currently $199 per month. There is no setting, trial, or workaround that adds a second live Google Ads connection without that add-on. Search Atlas counts each connected Google Ads account, not the number of campaigns inside one account. 💡 Why the add-on is required The add-on covers the extra data sync, reporting, and ongoing connection for that additional account. Keeping a second account connected uses the same product capacity as a paid Ads connection, so it cannot be included at no charge for a single client. ✅ Options if you do not want the add-on You can still manage Google Ads for the client. Choose the option that matches how you work: - Keep one account connected. Leave your highest-priority Google Ads account linked and manage the other account directly in Google Ads. - Switch which account is connected. Disconnect the current Google Ads account, then connect the other one. Only one can be active at a time without the add-on. Historical data from the disconnected account will no longer update in Search Atlas. - Use one Google Ads account when possible. If both sets of campaigns can live under a single Google Ads account that you control, one Search Atlas connection can cover that account. Combining accounts is done in Google Ads, not in Search Atlas, and is only appropriate when it fits your client setup. - Add the Ads add-on when you need both live. Purchase the add-on if you need both accounts connected and syncing at the same time. The listed price is $199 per month for that additional connection. 🛠️ How to switch the connected account 1. Open the client in Search Atlas. 2. Go to the Google Ads integration or connections area. 3. Disconnect the Google Ads account you no longer need inside the platform. 4. Connect the Google Ads account you want to use instead and complete the Google authorization prompt. 5. Confirm that campaigns from the newly connected account appear before you rely on the data. Do not share Google logins or try to attach a second account through another user seat. That does not create an extra included connection and can disrupt the existing link. ❓ Common questions Can one client connect two Google Ads accounts for free? No. The second connection requires the Google Ads add-on. Does a manager (MCC) account replace the add-on? No. Search Atlas still needs a supported connection for each Google Ads account you want synced. An MCC login does not turn two client accounts into one free connection. Can support waive the $199 fee for one extra account? No. The add-on is required for every additional Google Ads connection. Support cannot enable a second connection without it. **💬 Need help choosing an optionIf you need further assistance, open the chat widget in the bottom-right corner of the platform and send your message. A member of our support team will reply in the chat.

Last updated on Nov 08, 2026

🖼️ Using Creative Drive Images in Launchpad

💡 Can You Use Creative Drive Images in Launchpad? Yes. Images saved in Creative Drive can be used in Launchpad campaigns. You do not need to download them to your computer and upload them again. This article explains how to find your images, add them to a campaign, and fix common problems. 📂 Before You Start Make sure the following are in place before you begin: - The image is already saved in your Creative Drive. - You are signed in to the account that owns the Creative Drive and the Launchpad campaign. - The campaign you want to edit is open, or you have created a new one. 🔍 How to Find Your Creative Drive Images 1. Open the platform and go to Creative Drive. 2. Browse or search for the image you want to use. 3. Confirm the file is saved and visible in your library. If it is not listed, it may not have finished uploading. 🚀 How to Use Creative Drive Images in a Launchpad Campaign 1. Open Launchpad and select the campaign you want to edit, or start a new one. 2. Go to the step where you add images or media. This is usually where you would otherwise upload a file. 3. Choose the option to select an existing image, then pick the image from your Creative Drive. 4. Check the preview to make sure the correct image appears. 5. Save your changes and review the campaign before publishing. ⚙️ Tips for a Smooth Setup - Use supported file types. Stick to standard image formats such as JPG or PNG. - Keep file sizes reasonable. Very large files may take longer to load or preview. - Use clear file names. Descriptive names make images easier to find later. - Reuse images. You can select the same Creative Drive image in multiple campaigns. 🛠️ Troubleshooting Common Issues - The image does not appear in Launchpad: Refresh the page and check that the image is saved in Creative Drive under the same account. - The preview looks wrong: Check the file format and size, then select the image again. - You cannot find the option to select a Creative Drive image: Make sure you are in the image or media step of the campaign, not a text or settings step. - Changes do not save: Confirm you have an active connection and try saving again. 📊 Quick Summary Creative Drive images can be used in Launchpad campaigns. Save the image in Creative Drive first, open the image step in your campaign, select the image from your library, and check the preview before publishing. **🤝 Still Need Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and send your message. A member of our support team will reply in the chat.

Last updated on Nov 09, 2026

🔄 Reassign a PPC Campaign Profile

📌 What this article covers If an actively managed PPC campaign was assigned to the wrong business profile, you can move it yourself in the product. Click the business profile shown on the campaign to open Change business profile and select the correct profile. 📋 Details to gather before you ask Have the following ready so the request can be handled without extra back-and-forth: - The account the campaign belongs to - The exact campaign name, for example the campaign that was assigned by mistake - The business profile the campaign is currently on - The business profile it should be moved to - A short screen recording of the campaign and both profiles, if you can share one 💬 How to request the transfer Open the chat widget in the bottom-right corner of the platform and send your message. Share the details above and ask for the PPC campaign to be reassigned from the current business profile to the correct one. A support agent will confirm your account details and the recording, then send the request to the specialized team. Engineering creates an internal ticket and completes the transfer. You do not need to change campaign settings yourself while that work is in progress. ✅ After the campaign is moved Support will follow up once engineering marks the request resolved and confirms the campaign has been transferred. Check that the campaign now appears under the correct business profile. If it still shows on the old profile, reply in the same chat with what you see so the team can review the transfer. 🛠️ If you need further assistance If you need further assistance, open the chat widget in the bottom-right corner of the platform and send your message. A member of our support team will reply in the chat.

Last updated on Nov 03, 2026

🛠️ Fix a Stuck Campaign Setup Skip Button

💡 Why the setup screen can get stuck During Google Ads campaign setup, Search Atlas can show a setup guide over the Campaign Hub. The first layer is titled Set up your campaigns and includes Skip setup for now. Later cards include Skip setup or Skip. If that guide stays on screen and ignores clicks, the page behind it cannot be used. This pauses a guide stored in this browser. It does not save or lose campaign details. 🔍 Check what is blocking the screen Before you change settings, confirm the problem: - The setup panel covers the page and does not move away. - Text fields do not accept typing, or the cursor never appears in them. - Skip looks visible but does not respond when you click it. - Other platform menus also fail to open while the panel is showing. If only one button fails and the rest of the page works, try a normal click once more after the page has fully loaded. A slow connection can leave the button inactive for a few seconds. 🛠️ Clear the stuck setup panel Work through these steps in order. Stop when the panel closes or accepts input. 1. Wait until the page finishes loading, then click Skip once. Avoid rapid repeated clicks. 2. Press the Esc key. Some setup layers close when you do this. 3. Set your browser zoom to 100%. On Windows or Linux use Ctrl and 0. On Mac use Command and 0. A zoomed or very narrow window can place the real button outside the visible area. 4. Widen the browser window or switch out of a split-screen layout, then try Skip again. 5. Reload the page. Use the refresh button, or press Ctrl and R on Windows or Linux, or Command and R on Mac. 6. If the panel returns, open the same campaign in a private or incognito window and sign in again. 7. Turn off ad blockers, script blockers, and other extensions for the Search Atlas site, then reload. Privacy tools sometimes freeze overlays. 8. Try the latest Chrome, Firefox, or Edge. Safari is also used on Mac, so you can try that too. 9. Clear the cache for the Search Atlas site only, then sign in and open the campaign again. 📊 After the screen clears After the guide closes, open the campaign again. Use Set up campaigns, Connect Google Ads, or Create your first campaign to resume the guide. Skip only pauses the guide. It does not enter campaign details. If the campaign wizard was open and you had unsaved changes, reloading can discard those changes rather than create a duplicate campaign."} ⚙️ Prevent the panel from sticking again - Keep the browser updated and avoid very old versions. - Use a window at least as wide as a normal laptop screen while you set up a campaign. - Leave zoom at 100% during setup. - Allow the page to finish loading before you click Skip. - Pause extensions that block scripts while you use Search Atlas. 🚀 If Skip still will not work If the panel still blocks input after a reload, a private window, and another browser, the campaign may need a support review. Note the campaign name, the setup step on screen, your browser name, and what you already tried. If you need further assistance, open the chat widget in the bottom-right corner of the platform and send your message. A member of our support team will reply in the chat.

Last updated on Nov 05, 2026

👁️ How Owners View Seat-Created Meta Ads

👁️ What owners can see Yes, with limits. If you are the main account holder and a teammate on the same customer, you can see Meta ads a seat such as [REDACTED] saved for a shared client such as UFM when those ads are on a Meta ad account you can reach. They are shared through that customer and ad account, not merely because you own the account. Campaigns that were never assigned to an ad account, or were saved under a different ad account, remain visible only to the person who created them. Teammates on the same customer can access saved drafts and live campaigns tied to a Meta ad account they can reach. The ads must be saved under that account; there is no separate Owner or Admin check for this list. 🛠️ How to open the ads 1. Sign in with the main account holder login, not the seat user’s login. 2. Stay signed in to the main account and use the Meta ad account connected for the client the seat worked on. In this case, that is the ad account used for UFM. 3. Open Meta Ads and go to Launchpad for that client’s connected ad account. 4. Review the campaigns shown for the selected ad account. This includes campaigns you created and campaigns teammates saved on that account. It is not filtered to only your own campaigns. 5. If the campaign is not visible, check the selected ad account first. Then clear the brand, objective, status, and search filters so the full list for that account is shown. You cannot filter the list by the seat who created a campaign. 6. Open the campaign to confirm the name, status, and connected Meta account. 🔍 If the ads are still missing - Wrong ad account: the seat may have saved the ads to another Meta ad account. Select that account and check Launchpad again. - Unsaved work: A campaign that was never saved in the client workspace will not appear for the owner. - Account membership: the owner must be signed in as a user on the same customer account as the seat. A saved campaign on a reachable Meta ad account is then visible; switching users is not required. - Meta connection: The client needs the correct Meta account connected. Ads tied to another ad account may look missing. - Filters: clear the brand, objective, status, and search filters, confirm the correct ad account is selected, and refresh the page. - Sync delay: a campaign saved in Ad Studio appears immediately. Only a newly published campaign’s delivery status, or a campaign imported from Meta, may need a refresh before it looks current. 💡 What this does not change Seeing a seat-created campaign does not publish it or change its Meta budget by itself. Changes are made from that campaign by a teammate with access. Seats continue working on the clients and ad accounts assigned to them, and saved campaigns on a reachable ad account remain visible to the account owner. 💬 When to contact support If you are on the correct client, filters are cleared, and the saved Meta ads still do not appear, contact support with the client name, the seat name, and the campaign name. If you need further assistance, open the chat widget in the bottom-right corner of the platform and send your message. A member of our support team will reply in the chat.

Last updated on Nov 05, 2026

🔍 View Meta Ads From Seat Users

👀 What this article covers Main account holders can see eligible campaign work created by seats on the same SearchAtlas customer account when the relevant Meta ad account is accessible. This article explains what to check when work for a client such as UFM does not appear. 👤 Main account versus a user seat The main account manages the subscription and team seats, while seat users sign in separately. In Ad Studio, sharing campaign work depends on membership in the same SearchAtlas customer account and access to the relevant Meta ad account, not simply who pays for the subscription. You do not need to sign in as the seat user. Ad Studio can share campaign work between users on the same SearchAtlas customer account when the viewing user’s effective Meta connection provides access to the campaign’s ad account. That connection can be shared from another seat on the customer account. 📌 Why Tyler’s Meta ads may be hidden If a seat user’s work is missing, check that both users belong to the same SearchAtlas customer account, that the work is associated with the expected Meta ad account, that the main user’s effective connection can access that account, and that the current view is not filtering out the campaign. - Different account or brand selection: Check whether the campaign is associated with another Meta ad account or is excluded by the selected brand filter. - Unassigned or standalone work: A saved campaign draft without an associated Meta ad account may remain visible only to its creator. Standalone creatives are not automatically shared merely because their creator is a seat on the account. - Meta account connection: Check which Meta ad accounts the main user’s effective connection can access. Ad Studio prefers the user’s own connection and can fall back to a connection belonging to the same SearchAtlas customer account. - Filters or selection: The selected Meta ad account, campaign source, brand, objective, campaign state, or search text may exclude the campaign from the current list. - Account access: Paying for the subscription does not bypass Ad Studio’s sharing rules. Verify that both users belong to the same SearchAtlas customer account and that the main user can access the relevant Meta ad account through the effective connection. ✅ How to view the ads 1. Sign in with the main account, open Meta Ads, and go to Launchpad. Select the Meta ad account associated with the seat user’s campaign and check any active brand or campaign filters. 2. In Meta Ads → Launchpad, check the selected Meta ad account and clear any restrictive campaign source, brand, objective, state, or search filters. 3. Confirm the Meta ad account ID where the campaign was created or published. The main user must be able to access that ad account through the effective Meta connection; using a different connection does not itself transfer the campaign to another ad account. 4. Ask the seat user to confirm the campaign name, whether it is a draft or published campaign, and its associated Meta ad account ID. Then verify that both users belong to the same SearchAtlas customer account and that the main user can access that Meta ad account. 5. After confirming that the campaign is saved, associated with the intended Meta ad account, and eligible for sharing, refresh Launchpad and check the account selection and filters again. The main account can view eligible seat-created campaign work without the seat user’s password when both users belong to the same SearchAtlas customer account and the main user’s effective Meta connection can access the associated ad account. 🛠️ What the seat user should confirm - Confirm that the campaign is associated with the intended Meta ad account and brand. A draft without an assigned ad account may not be shared with teammates. - Confirm that the campaign and creatives were saved. Saving alone does not guarantee teammate visibility: the campaign must meet the ad-account sharing rules, and standalone creatives are not automatically shared. - The Meta ad account is the one the client team expects to use. - Confirm that the main user and seat user belong to the same SearchAtlas customer account and that the main user’s effective Meta connection can access the campaign’s Meta ad account. 🚫 What not to do Do not share seat passwords. Use separate logins and verify membership in the same SearchAtlas customer account and access to the relevant Meta ad account. Before changing a Meta connection, confirm which ad account contains the campaign, because a different connection may expose a different set of accounts and make existing work appear missing. 💬 Still not seeing the ads If you need further assistance, open the chat widget in the bottom-right corner of the platform and send your message. A member of our support team will reply in the chat. Include the client name, the seat user’s name, and the Meta ad or campaign name so the team can check client access and the connected ad account.

Last updated on Nov 05, 2026

🔍 Viewing Meta Ads Across User Seats

🔐 Why the ads are not visible The main account holder does not automatically have access to every Meta ad, campaign, or creative created by another user seat. Meta access is connected to the user, Meta account, business, ad account, and client workspace used when the ads were created. For example, ads created by [REDACTED] can remain visible only when the Meta ad account they were saved under is reachable through the Meta connection used for the main account — [REDACTED]’s connection, if the main account has none of its own, or the main account’s own connection. Signing in through the main portal does not by itself make those ads visible. 👥 How access is determined - The user who connected the Meta account may have access to the ads and creatives. - The Meta profile must have permission for the relevant Business Manager and ad account. - The user must belong to the same SearchAtlas customer as the seat who created the ads, and the Meta ad account used for those ads must be reachable through the Meta connection used for that customer. - Ads created under a different Meta business or ad account will not appear in the current connection. ✅ Steps to check access 1. Confirm which Search Atlas user created the ads. 2. Ask that user to verify the connected Meta profile, business, and ad account. 3. Check that the main account holder’s Meta profile has the required permissions for that business and ad account. 4. Confirm that both users are working in the same client, project, or workspace. 5. Reconnect or refresh the Meta integration after permissions are updated. 6. Open the relevant ads or creatives from the same account and workspace where they were created. 🛠️ If the ads still do not appear Check that the ads were not created in a different Meta business, ad account, or client workspace. Also confirm that the ads and creatives have not been archived, deleted, or restricted by Meta. If the main account needs ongoing access, use a shared Meta business and ad account structure, assign the required permissions to the main account holder, and keep the affected client work in the same Search Atlas workspace. 💬 Need more help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and send your message. A member of our support team will reply in the chat.

Last updated on Nov 06, 2026

🛠️ Fix Wrong Business Data in Campaigns

🛠️ Why the wrong business appears A new campaign can pull in the wrong name, offers, images, or copy when it is linked to another project, website, or saved business profile. Generation uses that linked data, so images and content stay incorrect until the source is fixed. Do not keep generating until the business details are right. 🔍 Check the active project first Confirm you are working in the project for the business you want to advertise. 1. Open Google Ads and use the account selector in the header to choose the correct Google Ads account. Then open the campaign and confirm that it uses the Brand Vault for the correct business. 2. Open the campaign and check the selected Google Ads account in the header. Then review the business name, website, and location in the campaign’s Brand Vault and wizard settings. 3. If you manage more than one brand, leave the other project before you create or edit this campaign. 4. Start a new campaign only after the correct project is active. Do not copy a draft that belongs to another business. ⚙️ Review and replace the business details Open the business or brand settings used by the campaign and replace every field that does not match this business. - Business name and description - Website and business name are on Business Info. Locations are managed separately on the Locations tab. Service pages are not edited as a business-settings field. - Business Info includes the business description, unique value proposition, brand identity, and business model rather than fields labeled Products, services, and offers. - Logo and image sources - Audience and brand voice Save the Brand Vault changes, close the settings drawer, and return to the campaign. Review the existing campaign content and regenerate any copy or assets that still use the old business details. 📊 Re-import the correct source If the fields keep filling with another business, replace the source instead of editing the generated copy line by line. 1. If the campaign uses the wrong Google Business Profile, open the Business Profile step in the local campaign flow and select Unlink. Confirm the impact before continuing, because unlinking removes synced locations and can affect campaigns. 2. Enter the correct website when creating or editing the business, and select the correct Brand Vault or Google Business Profile for the campaign type you are using. 3. After correcting the business source, continue through the campaign setup and wait for Search Atlas to finish generating the campaign content before reviewing it. 4. Before generating ads, review the selected business name, website, description, and location in the campaign setup and Brand Vault. 5. If the campaign still uses the wrong business, leave that setup and select Create new campaign. Choose the correct Google Ads account and Brand Vault before continuing. 🚀 Generate content only after the data matches When the name, website, services, and images all belong to the right business, generate the ad copy and images again. Spot-check the headline, description, landing page, and visuals. If any asset still mentions the other business, delete that asset and regenerate it. Do not publish or launch the campaign until the review is clean. 💡 Prevent this on the next campaign - Keep a separate project for each business. - Confirm the selected Google Ads account and Brand Vault, open Campaign actions, and select Create new campaign. - Avoid duplicating a campaign from another brand. - Update brand settings before importing or generating content. 💬 Get help in the platform If the correct project still imports another business, tell support which project is wrong, which business should be used, and the website URL that should be imported. If you need further assistance, open the chat widget in the bottom-right corner of the platform and send your message. A member of our support team will reply in the chat.

Last updated on Nov 11, 2026