🔐 Why the ads are not visible
The main account holder does not automatically have access to every Meta ad, campaign, or creative created by another user seat. Meta access is connected to the user, Meta account, business, ad account, and client workspace used when the ads were created.
For example, ads created by [REDACTED] can remain visible only when the Meta ad account they were saved under is reachable through the Meta connection used for the main account — [REDACTED]’s connection, if the main account has none of its own, or the main account’s own connection. Signing in through the main portal does not by itself make those ads visible.
👥 How access is determined
- The user who connected the Meta account may have access to the ads and creatives.
- The Meta profile must have permission for the relevant Business Manager and ad account.
- The user must belong to the same SearchAtlas customer as the seat who created the ads, and the Meta ad account used for those ads must be reachable through the Meta connection used for that customer.
- Ads created under a different Meta business or ad account will not appear in the current connection.
✅ Steps to check access
- Confirm which Search Atlas user created the ads.
- Ask that user to verify the connected Meta profile, business, and ad account.
- Check that the main account holder’s Meta profile has the required permissions for that business and ad account.
- Confirm that both users are working in the same client, project, or workspace.
- Reconnect or refresh the Meta integration after permissions are updated.
- Open the relevant ads or creatives from the same account and workspace where they were created.
🛠️ If the ads still do not appear
Check that the ads were not created in a different Meta business, ad account, or client workspace. Also confirm that the ads and creatives have not been archived, deleted, or restricted by Meta.
If the main account needs ongoing access, use a shared Meta business and ad account structure, assign the required permissions to the main account holder, and keep the affected client work in the same Search Atlas workspace.
💬 Need more help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and send your message. A member of our support team will reply in the chat.