👁️ What owners can see
Yes, with limits. If you are the main account holder and a teammate on the same customer, you can see Meta ads a seat such as [REDACTED] saved for a shared client such as UFM when those ads are on a Meta ad account you can reach. They are shared through that customer and ad account, not merely because you own the account. Campaigns that were never assigned to an ad account, or were saved under a different ad account, remain visible only to the person who created them.
Teammates on the same customer can access saved drafts and live campaigns tied to a Meta ad account they can reach. The ads must be saved under that account; there is no separate Owner or Admin check for this list.
🛠️ How to open the ads
- Sign in with the main account holder login, not the seat user’s login.
- Stay signed in to the main account and use the Meta ad account connected for the client the seat worked on. In this case, that is the ad account used for UFM.
- Open Meta Ads and go to Launchpad for that client’s connected ad account.
- Review the campaigns shown for the selected ad account. This includes campaigns you created and campaigns teammates saved on that account. It is not filtered to only your own campaigns.
- If the campaign is not visible, check the selected ad account first. Then clear the brand, objective, status, and search filters so the full list for that account is shown. You cannot filter the list by the seat who created a campaign.
- Open the campaign to confirm the name, status, and connected Meta account.
🔍 If the ads are still missing
- Wrong ad account: the seat may have saved the ads to another Meta ad account. Select that account and check Launchpad again.
- Unsaved work: A campaign that was never saved in the client workspace will not appear for the owner.
- Account membership: the owner must be signed in as a user on the same customer account as the seat. A saved campaign on a reachable Meta ad account is then visible; switching users is not required.
- Meta connection: The client needs the correct Meta account connected. Ads tied to another ad account may look missing.
- Filters: clear the brand, objective, status, and search filters, confirm the correct ad account is selected, and refresh the page.
- Sync delay: a campaign saved in Ad Studio appears immediately. Only a newly published campaign’s delivery status, or a campaign imported from Meta, may need a refresh before it looks current.
💡 What this does not change
Seeing a seat-created campaign does not publish it or change its Meta budget by itself. Changes are made from that campaign by a teammate with access. Seats continue working on the clients and ad accounts assigned to them, and saved campaigns on a reachable ad account remain visible to the account owner.
💬 When to contact support
If you are on the correct client, filters are cleared, and the saved Meta ads still do not appear, contact support with the client name, the seat name, and the campaign name. If you need further assistance, open the chat widget in the bottom-right corner of the platform and send your message. A member of our support team will reply in the chat.