📌 What this article covers
If an actively managed PPC campaign was assigned to the wrong business profile, you can move it yourself in the product. Click the business profile shown on the campaign to open Change business profile and select the correct profile.
📋 Details to gather before you ask
Have the following ready so the request can be handled without extra back-and-forth:
- The account the campaign belongs to
- The exact campaign name, for example the campaign that was assigned by mistake
- The business profile the campaign is currently on
- The business profile it should be moved to
- A short screen recording of the campaign and both profiles, if you can share one
💬 How to request the transfer
Open the chat widget in the bottom-right corner of the platform and send your message. Share the details above and ask for the PPC campaign to be reassigned from the current business profile to the correct one.
A support agent will confirm your account details and the recording, then send the request to the specialized team. Engineering creates an internal ticket and completes the transfer. You do not need to change campaign settings yourself while that work is in progress.
✅ After the campaign is moved
Support will follow up once engineering marks the request resolved and confirms the campaign has been transferred. Check that the campaign now appears under the correct business profile. If it still shows on the old profile, reply in the same chat with what you see so the team can review the transfer.
🛠️ If you need further assistance
If you need further assistance, open the chat widget in the bottom-right corner of the platform and send your message. A member of our support team will reply in the chat.