đź‘€ What this article covers
Main account holders can see eligible campaign work created by seats on the same SearchAtlas customer account when the relevant Meta ad account is accessible. This article explains what to check when work for a client such as UFM does not appear.
👤 Main account versus a user seat
The main account manages the subscription and team seats, while seat users sign in separately. In Ad Studio, sharing campaign work depends on membership in the same SearchAtlas customer account and access to the relevant Meta ad account, not simply who pays for the subscription.
You do not need to sign in as the seat user. Ad Studio can share campaign work between users on the same SearchAtlas customer account when the viewing user’s effective Meta connection provides access to the campaign’s ad account. That connection can be shared from another seat on the customer account.
📌 Why Tyler’s Meta ads may be hidden
If a seat user’s work is missing, check that both users belong to the same SearchAtlas customer account, that the work is associated with the expected Meta ad account, that the main user’s effective connection can access that account, and that the current view is not filtering out the campaign.
- Different account or brand selection: Check whether the campaign is associated with another Meta ad account or is excluded by the selected brand filter.
- Unassigned or standalone work: A saved campaign draft without an associated Meta ad account may remain visible only to its creator. Standalone creatives are not automatically shared merely because their creator is a seat on the account.
- Meta account connection: Check which Meta ad accounts the main user’s effective connection can access. Ad Studio prefers the user’s own connection and can fall back to a connection belonging to the same SearchAtlas customer account.
- Filters or selection: The selected Meta ad account, campaign source, brand, objective, campaign state, or search text may exclude the campaign from the current list.
- Account access: Paying for the subscription does not bypass Ad Studio’s sharing rules. Verify that both users belong to the same SearchAtlas customer account and that the main user can access the relevant Meta ad account through the effective connection.
âś… How to view the ads
- Sign in with the main account, open Meta Ads, and go to Launchpad. Select the Meta ad account associated with the seat user’s campaign and check any active brand or campaign filters.
- In Meta Ads → Launchpad, check the selected Meta ad account and clear any restrictive campaign source, brand, objective, state, or search filters.
- Confirm the Meta ad account ID where the campaign was created or published. The main user must be able to access that ad account through the effective Meta connection; using a different connection does not itself transfer the campaign to another ad account.
- Ask the seat user to confirm the campaign name, whether it is a draft or published campaign, and its associated Meta ad account ID. Then verify that both users belong to the same SearchAtlas customer account and that the main user can access that Meta ad account.
- After confirming that the campaign is saved, associated with the intended Meta ad account, and eligible for sharing, refresh Launchpad and check the account selection and filters again.
The main account can view eligible seat-created campaign work without the seat user’s password when both users belong to the same SearchAtlas customer account and the main user’s effective Meta connection can access the associated ad account.
🛠️ What the seat user should confirm
- Confirm that the campaign is associated with the intended Meta ad account and brand. A draft without an assigned ad account may not be shared with teammates.
- Confirm that the campaign and creatives were saved. Saving alone does not guarantee teammate visibility: the campaign must meet the ad-account sharing rules, and standalone creatives are not automatically shared.
- The Meta ad account is the one the client team expects to use.
- Confirm that the main user and seat user belong to the same SearchAtlas customer account and that the main user’s effective Meta connection can access the campaign’s Meta ad account.
đźš« What not to do
Do not share seat passwords. Use separate logins and verify membership in the same SearchAtlas customer account and access to the relevant Meta ad account. Before changing a Meta connection, confirm which ad account contains the campaign, because a different connection may expose a different set of accounts and make existing work appear missing.
đź’¬ Still not seeing the ads
If you need further assistance, open the chat widget in the bottom-right corner of the platform and send your message. A member of our support team will reply in the chat. Include the client name, the seat user’s name, and the Meta ad or campaign name so the team can check client access and the connected ad account.