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🔍 Project Missing From Agent Hub: How to Fix

📌 Overview Sometimes a project you can see in other parts of Search Atlas does not show up in the Your Portfolio section on Home or in the Atlas Agent project selector. For example, you may manage two related sites, but only one of them appears in the list. This article explains the most common causes and how to get the missing project showing again. 🧐 Why a Project May Be Missing - The page has not refreshed. A recently created project may not appear until the page or your session reloads. - You are in a different workspace or account. Projects are tied to the account or workspace they were created in. - You are logged into an account that does not own the project. Ensure you are logged into the correct Search Atlas account or workspace that holds the project. - Projects created through Search Atlas’s shared project system can synchronize automatically with the Agent backend. Background synchronization can take time, while the Agent-specific creation flow creates the Agent project immediately or reports an error. Sources: linkgraph/app/core/customer/signals.py:659–679; ai-agent-frontend/lib/general-agent-api.ts:923–935. - A sync delay or issue. In rare cases, the project exists in your account but has not synchronized with Agent Hub. ✅ Quick Checks Before You Start 1. Confirm the project appears in your projects list on the Home dashboard or within the relevant tool section. 2. Check that you are signed in to the correct account and workspace. 3. Confirm the project has not been archived or deleted. 4. Make sure the project has a valid domain or website URL saved in its settings. 🔄 Step 1: Refresh and Re-Check 1. Reload the page in your browser. 2. Sign out of Search Atlas, then sign back in. 3. Open Home and look for the project in the Your Portfolio section. 4. Open the Atlas Agent project dropdown and verify if the project is selectable there. If you use browser extensions such as ad blockers, try an incognito or private window. This helps rule out browser-related display issues. ➕ Step 2: Manually Add the Project If a project exists in your account but does not appear in Agent Hub, allow background synchronization to complete or refresh the page rather than recreating it. 1. Go to Home and locate the Your Portfolio section. 2. In Your Portfolio, click the + Project button (or Add New Project if you have no projects yet). 3. If creating a brand new project, enter the website domain URL and complete the setup steps. 4. Follow any prompts to confirm and save. 5. Refresh the page and check that the project now appears in both Your Portfolio and the Atlas Agent project selector. Tip: Before adding a project, check that it is not already listed under a slightly different name or domain. This helps you avoid creating a duplicate. ⚠️ Things to Keep in Mind - Adding a project manually may create a new Agent Hub entry. It may not carry over data from an existing project automatically. - Use the exact domain, including www or non-www, that you use in the original project. - If you have two similar projects, such as two locations or two brands, double-check that you are adding the right one. 🛠️ Step 3: If the Project Still Does Not Appear If you have refreshed, checked your account, and tried adding the project manually but it is still missing, it may be a sync issue that our team needs to review. Gather these details so we can resolve it faster: - The name and domain of the missing project - The name of a project that does appear in Agent Hub, for comparison - Where you see the problem: Your Portfolio, the Atlas Agent selector, or both - The steps you already tried - A screenshot of the project list, if possible If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team. 💡 Frequently Asked Questions Will the missing project lose its data? No. A project that is missing from Agent Hub still exists in your account. Its data is not deleted. Why do I see one project but not another? Each project is listed separately. One may be connected to Agent Hub while the other has not synced or been added yet. Can I use Atlas Agent without the project in the selector? Atlas Agent works on the project you select, so the project needs to appear in the selector first. How long should I wait for a new project to appear? Wait a few minutes and refresh. If it is still missing after that, follow the steps above. 🚀 Summary If a project is missing from Agent Hub, refresh the page, confirm you are in the right account, and try adding the project manually from Your Portfolio. If it still does not appear, our team can check whether it is a sync issue and get it connected for you.

🧠 Understanding Atlas Brain Agent Credits and Usage

📌 Overview Some customers are surprised to see AI agent credits being used in Atlas Brain, especially when they believe a feature was included in their plan or was not charged before. This article explains what agent credits are, which activities use them, how they differ from your AI generation quota, and what to do if your usage does not look right. 💳 Agent Credits vs. AI Generation Quota Atlas Agent usage is billed separately from content generation only on standard billing. Atlas Agent Credits cover agent work, and content tools use their own quotas. On Universal Credits billing, both draw from the same Universal Credits balance, so usage in one reduces what is left for the other. - Atlas Agent Credits are used when the Atlas Agent runs. Each AI call it makes is metered from its cost, whether it is answering a question or carrying out a longer task. - Direct content generation does not use Atlas Agent Credits. On standard billing, actions such as drafting titles, descriptions, outlines, snippets, or rewrites use your AI Generation quota, and generating a Content Genius article uses AI Premium credits. On Universal Credits billing, these actions spend Universal Credits instead. The exact amounts for each allowance depend on your plan. You can see your current balances on your account's usage and billing pages. 🤖 What Uses Agent Credits? Atlas Agent Credits are used whenever the Atlas Agent runs, including a single answer. Usage is based on the cost of the AI calls the task makes, not on whether the task has multiple steps. - Asking Atlas Brain to research, analyze, and recommend actions across your project data - Running multi-step tasks, such as reviewing a site, prioritizing issues, and preparing next steps - Atlas Agent Credits are used both when the agent answers a question and when it carries out a task for you. The amount depends on the cost of the AI calls, not on whether the agent takes action. - Longer or more complex requests, which may use more credits than short, simple ones Credit usage can vary with the complexity and length of the task. Two requests that look similar may not use the same number of credits. ✍️ What Does Not Use Agent Credits? Simple content actions do not use Atlas Agent Credits. On standard billing, drafting or rewriting text uses your AI Generation quota, and generating a Content Genius article uses AI Premium credits. On Universal Credits billing, these actions spend Universal Credits. Check the quota named in the tool, or your Universal Credits balance, rather than assuming every counter is an AI Generation quota. Allowances can change as products are updated. Where a tool shows a usage indicator, check it, and otherwise check Billing → Plans & Top-ups. The Atlas Agent shows a credit warning only when your balance is low, and on Universal Credits billing the content tools do not show a separate generation counter. 🎯 How to Use Your AI Generation Quota Instead If you want to save agent credits, you can structure your work to rely on the generation quota where possible: 1. Use the dedicated content or generation tools for drafting, rewriting, and editing rather than asking the agent to do it. 2. Keep requests focused. Ask for a specific output, such as a meta description or an outline, instead of a broad, open-ended task. 3. Break large jobs into smaller steps and run the simple writing steps in the generation tools. 4. Reserve Atlas Brain agent tasks for work that needs analysis or multiple steps. 5. The Atlas Agent does not show a before-and-after indicator for each task. It warns you when your AI Agent credits are low, in bonus credits, or used up. For content tools, check the quota line shown in the tool on standard billing, or your Universal Credits balance. 📊 How to Check Your Usage 1. Open your account's usage or billing area in the platform. 2. Find the section for AI agent credits and the section for AI generation. 3. Compare your remaining balance with the tasks you recently ran. 4. Note the date, the project, and the task you ran when the balance changed. Keeping a note of these details makes it much faster to investigate if something looks off. ⚠️ If You Think You Were Charged for Something Included If you signed up expecting a feature to be included and now see it using credits, or you are being asked to pay more, take these steps: - Check your plan details: Review what your plan includes and which allowance each feature uses. - Gather the details: Note the feature, the date, roughly how many credits were used, and what you expected to happen. - Avoid repeating the task: Pause similar tasks until the usage is confirmed, so you do not use more credits. - Contact our team: Share your notes so we can review the usage on your account. Our team can confirm how the usage was recorded, explain which allowance applies, and review any cases where metering does not match what your plan includes. 💡 Tips to Avoid Surprises - Check your remaining credits before starting a large agent task. - Write clear, specific requests so the agent does not take extra steps. - Use generation tools for simple writing work. - Review your usage regularly, especially after new features are released. - Ask support about any feature whose usage you are unsure of before relying on it. 🙋 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.

🤖 Understanding AI Agent Credits and Usage

⚡ Quick Answer If your AI agent credits reach zero while you still have credits elsewhere in your account, you have not lost them. Different features in Search Atlas can draw from different credit balances. A balance in one area does not automatically cover another. This article explains how to read your usage, what to do when agent credits run out, and how to ask for help. 💳 How Credits Work in Search Atlas Your account can include more than one type of credit or usage allowance. Each one is tied to a specific kind of activity. - AI agent credits are used when an AI agent works for you, such as researching, analyzing, drafting, or completing multi-step tasks. - Other credit balances (for example, credits for other tools or data features) are tracked separately and used by those features. Because the balances are separate, you can have a healthy balance in one and an empty balance in another. For example, you may still have hundreds of credits in one balance while agent credits show zero. 🧠 Why Agent Credits Can Run Out Faster Than Expected AI agents often complete several steps for a single request, and each step can use credits. These situations tend to use more credits than people expect: - Large or broad requests, such as asking an agent to analyze many pages or keywords at once. - Repeated runs, such as regenerating results several times to refine them. - Multiple agents or projects running during the same billing period. - Team activity, when several users share the same account balance. - Automated or scheduled tasks that keep running in the background. A heavy month of activity can use up your agent credits even if your other balances are barely touched. 🔌 Do API Calls Affect Agent Credits? This is a common question. Credit use depends on what the request does, not just how it reaches the platform. Here is a general guide: - If an API request triggers an AI agent task, that activity can count toward your agent credits. - If an API request pulls data from a feature that uses a different balance, it is generally tracked against that feature's balance instead. - Requests made through connected tools, scripts, or integrations can add up quickly, especially if they run on a schedule. Because the exact impact depends on your plan and which endpoints or features your integration uses, we recommend confirming with our team if you are unsure which balance your API activity uses. They can review your account and tell you where the usage came from. 🔎 How to Check Where Your Credits Went 1. Open your account or billing area in the platform. 2. Find the usage or credits section and look at each balance separately. 3. Note the date your agent credits dropped the most. 4. Think about what you or your team ran around that time, including any integrations or automated tasks. 5. Check whether other team members used the same account during the period. Keep a few notes about the dates and tasks involved. They help our team investigate faster if you need to reach out. 🛠️ What to Do When Agent Credits Run Out - Pause automated tasks that use agents so you do not keep running into the limit. - Prioritize your most important tasks and handle them first once credits are available. - Use other platform tools that run on separate balances while you wait. - Review your plan to see whether a higher tier or add-on better fits your usage. - Wait for your next renewal if your credits reset on a monthly cycle. 🎁 About Courtesy Top-Ups If you ran out of agent credits unexpectedly, our team may be able to help. In some cases, they can review your account and, at their discretion, apply a one-time courtesy top-up. A top-up is not guaranteed, and it depends on factors such as your account history and how the credits were used. To give the team what they need, have these details ready: - The approximate date your agent credits ran out - What you were working on at the time - Whether you use the API or any integrations - Your remaining balance in other credit types 💡 Tips to Avoid Running Out Again - Check your usage regularly instead of waiting until a balance reaches zero. - Break large requests into smaller, focused tasks. - Avoid regenerating results unless you need to. - Review any automated or scheduled tasks and API integrations. - Let your team know how credits are shared so usage stays predictable. 💬 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.

💡 Understanding the AI Agent Credits Running Low Notice

🔔 What Is the "Credits Running Low" Notification? Atlas Agent credits can trigger the platform's automatic quota alert. It is sent in-app and by email when you have used 50%, 90%, or 95% of a quota allowance, and it is a heads-up, not a charge, a penalty, or a sign that something is wrong with your account. We know it can feel unexpected if you were not aware that the AI Agent works on a credit system. This article explains what credits are, what happens when they run out, and what your options are. 🤖 What Are AI Agent Credits? AI Agent credits measure how much work the AI Agent does for you. When you ask the Agent to complete a task, such as analyzing data, researching, or generating content, the task uses credits from your balance. - Bigger or more complex requests generally use more credits than short, simple ones. - Repeated or follow-up requests also use credits each time they run. - Your plan determines the credit allowance included with your account. ⚠️ What Happens When Credits Run Out? When your AI Agent credits are used up, the Agent cannot start new tasks that need credits until your balance is available again. In practice: - You can still log in and view your existing projects, reports, and saved work. - Tasks the Agent has already completed remain available to you. - New AI Agent requests may be paused or blocked until credits are replenished. Credits apply to AI Agent usage. Whether other tools in your account are affected depends on your plan. If you are unsure, the support team can confirm for your specific account. 🔄 When Do Credits Come Back? For most plans, the credit allowance is replenished based on your plan and billing cycle. Check your plan details in the platform to see when your next refresh is expected. If your credits are running low well before then, the options below can help. 💳 Can I Add More Credits? A self-service top-up is available for standard-billing accounts. Universal Credits accounts and white-label child accounts do not see a purchase button. If you do not see one, support can confirm what is available for your account. 1. Open the billing page in the platform. 2. On the billing page, look for the Atlas Agent section and its Atlas Agent Credits row. 3. Review whether a higher plan includes a larger AI Agent credit allowance. 4. If you do not see a purchase option, contact support through the in-platform chat widget to confirm what is available for your account."} 🛠️ How to Make Your Credits Last Longer - Be specific. Clear, focused requests reduce back-and-forth and wasted retries. - Combine related questions. One well-written request can often replace several small ones. - Review before re-running. Check the Agent's existing output before asking it to repeat a task. - Prioritize high-value tasks. Save the Agent for work where it saves you the most time. - Share usage with your team. If several people use the Agent, agree on who runs which tasks. ❓ Frequently Asked Questions Why didn't I get a warning earlier? The alert triggers when your balance drops below a set threshold. If you used credits quickly, for example through several large tasks in a row, the notice may have appeared close to the point your balance ran low. We understand this can feel abrupt and are always working to make credit information clearer. Will I be charged automatically when credits run out? The notification itself does not create a charge. If you are unsure about billing for your account, ask our team for confirmation. Will I lose my work if credits run out? No. Completed work and saved results stay in your account. Only new credit-using Agent tasks are affected. What can the Agent do with zero credits? New tasks that require credits will not run until credits are available again. You can still review your previous results and use the other parts of the platform included in your plan. 💬 Need Help With Your Credits? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team. They can check your current balance, explain how your credits were used, and walk you through the options available on your plan.

🛠️ Fix Atlas Agent Page Errors

🔍 What this error means If Atlas Agent shows a message that a page does not exist while you are using Search Atlas, you are likely on a route the dashboard does not serve. Go back to a real page, such as Home, and open Atlas Agent again. A hard refresh may help if the dashboard failed to load a new version, but clearing the cache is not the established fix. 🧹 Clear your browser cache 1. Save any work currently open in Search Atlas. 2. Open your browser settings and find the option to clear browsing data. 3. Select Cached images and files. You can select all time if a date range is required. 4. Clear the cached data, then close and reopen your browser. 5. Sign in to Search Atlas and run Atlas Agent again. 🔄 Try a quick refresh first Before clearing cached data, try a hard refresh. On Windows, press Ctrl + Shift + R. On Mac, press Command + Shift + R. Then open Atlas Agent again from the Search Atlas dashboard. ✅ If the error continues - Confirm you are using the latest version of your browser. - Try opening Search Atlas in a private or incognito window. - Sign out of Search Atlas, close the browser, and sign in again. - After refreshing the page, open Atlas Agent again and resend your request. If the error still appears, note the Atlas Agent task you were running and the exact error message. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.

🤖 Atlas Agent Credit Refresh Audit

📅 When Atlas Agent credits refresh Atlas Agent credits (shown as SA Brain Credits) refresh on your subscription cycle, not necessarily on the first day of the calendar month. A monthly plan refreshes when the renewal is paid. An annual plan refreshes each month on the billing-cycle day. Check the next quota reset date on your account profile, or the next payment date in Billing, to confirm whether the current cycle has refreshed. 🔍 How to verify your quota 1. Open Search Atlas and go to the area that shows your Atlas Agent usage, credits, or plan details. 2. Review your remaining credit balance and the next refresh or billing date. 3. Compare the displayed date with your subscription’s billing cycle, not only the calendar month. 4. Refresh the page or sign out and back in if the balance appears outdated. 🧾 How to audit credit usage Review your Atlas Agent credit usage for the current billing cycle in the quota or usage information. It shows credits consumed and remaining, not a line-by-line history with the date, workspace, user, action, and credit amount. Use the balance and cycle dates to tell whether credits were used before the refresh or whether the displayed balance needs review. ♻️ What happens after a quota reset When the refresh occurs, the account receives the credits included with the active subscription for the new billing cycle. A refresh does not change the billing cycle date or automatically restore credits used before the reset. Any rollover or additional-credit rules depend on your plan terms. ⚠️ If your quota has not refreshed - Confirm that you are viewing the correct workspace and account. - Check the subscription status and billing-cycle date. - Reload the platform and review the balance again. - Capture the displayed quota, refresh date, workspace, and approximate time of your check. If the displayed refresh date has passed and your quota still has not updated, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.