📅 When Atlas Agent credits refresh
Atlas Agent credits (shown as SA Brain Credits) refresh on your subscription cycle, not necessarily on the first day of the calendar month. A monthly plan refreshes when the renewal is paid. An annual plan refreshes each month on the billing-cycle day. Check the next quota reset date on your account profile, or the next payment date in Billing, to confirm whether the current cycle has refreshed.
🔍 How to verify your quota
- Open Search Atlas and go to the area that shows your Atlas Agent usage, credits, or plan details.
- Review your remaining credit balance and the next refresh or billing date.
- Compare the displayed date with your subscription’s billing cycle, not only the calendar month.
- Refresh the page or sign out and back in if the balance appears outdated.
🧾 How to audit credit usage
Review your Atlas Agent credit usage for the current billing cycle in the quota or usage information. It shows credits consumed and remaining, not a line-by-line history with the date, workspace, user, action, and credit amount. Use the balance and cycle dates to tell whether credits were used before the refresh or whether the displayed balance needs review.
♻️ What happens after a quota reset
When the refresh occurs, the account receives the credits included with the active subscription for the new billing cycle. A refresh does not change the billing cycle date or automatically restore credits used before the reset. Any rollover or additional-credit rules depend on your plan terms.
⚠️ If your quota has not refreshed
- Confirm that you are viewing the correct workspace and account.
- Check the subscription status and billing-cycle date.
- Reload the platform and review the balance again.
- Capture the displayed quota, refresh date, workspace, and approximate time of your check.
If the displayed refresh date has passed and your quota still has not updated, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.