🔔 What Is the "Credits Running Low" Notification?
Atlas Agent credits can trigger the platform's automatic quota alert. It is sent in-app and by email when you have used 50%, 90%, or 95% of a quota allowance, and it is a heads-up, not a charge, a penalty, or a sign that something is wrong with your account.
We know it can feel unexpected if you were not aware that the AI Agent works on a credit system. This article explains what credits are, what happens when they run out, and what your options are.
🤖 What Are AI Agent Credits?
AI Agent credits measure how much work the AI Agent does for you. When you ask the Agent to complete a task, such as analyzing data, researching, or generating content, the task uses credits from your balance.
- Bigger or more complex requests generally use more credits than short, simple ones.
- Repeated or follow-up requests also use credits each time they run.
- Your plan determines the credit allowance included with your account.
⚠️ What Happens When Credits Run Out?
When your AI Agent credits are used up, the Agent cannot start new tasks that need credits until your balance is available again. In practice:
- You can still log in and view your existing projects, reports, and saved work.
- Tasks the Agent has already completed remain available to you.
- New AI Agent requests may be paused or blocked until credits are replenished.
Credits apply to AI Agent usage. Whether other tools in your account are affected depends on your plan. If you are unsure, the support team can confirm for your specific account.
🔄 When Do Credits Come Back?
For most plans, the credit allowance is replenished based on your plan and billing cycle. Check your plan details in the platform to see when your next refresh is expected. If your credits are running low well before then, the options below can help.
💳 Can I Add More Credits?
A self-service top-up is available for standard-billing accounts. Universal Credits accounts and white-label child accounts do not see a purchase button. If you do not see one, support can confirm what is available for your account.
- Open the billing page in the platform.
- On the billing page, look for the Atlas Agent section and its Atlas Agent Credits row.
- Review whether a higher plan includes a larger AI Agent credit allowance.
- If you do not see a purchase option, contact support through the in-platform chat widget to confirm what is available for your account."}
🛠️ How to Make Your Credits Last Longer
- Be specific. Clear, focused requests reduce back-and-forth and wasted retries.
- Combine related questions. One well-written request can often replace several small ones.
- Review before re-running. Check the Agent's existing output before asking it to repeat a task.
- Prioritize high-value tasks. Save the Agent for work where it saves you the most time.
- Share usage with your team. If several people use the Agent, agree on who runs which tasks.
❓ Frequently Asked Questions
Why didn't I get a warning earlier? The alert triggers when your balance drops below a set threshold. If you used credits quickly, for example through several large tasks in a row, the notice may have appeared close to the point your balance ran low. We understand this can feel abrupt and are always working to make credit information clearer.
Will I be charged automatically when credits run out? The notification itself does not create a charge. If you are unsure about billing for your account, ask our team for confirmation.
Will I lose my work if credits run out? No. Completed work and saved results stay in your account. Only new credit-using Agent tasks are affected.
What can the Agent do with zero credits? New tasks that require credits will not run until credits are available again. You can still review your previous results and use the other parts of the platform included in your plan.
💬 Need Help With Your Credits?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team. They can check your current balance, explain how your credits were used, and walk you through the options available on your plan.