📌 Overview
Sometimes a project you can see in other parts of Search Atlas does not show up in the Your Portfolio section on Home or in the Atlas Agent project selector. For example, you may manage two related sites, but only one of them appears in the list. This article explains the most common causes and how to get the missing project showing again.
🧐 Why a Project May Be Missing
- The page has not refreshed. A recently created project may not appear until the page or your session reloads.
- You are in a different workspace or account. Projects are tied to the account or workspace they were created in.
- You are logged into an account that does not own the project. Ensure you are logged into the correct Search Atlas account or workspace that holds the project.
- Projects created through Search Atlas’s shared project system can synchronize automatically with the Agent backend. Background synchronization can take time, while the Agent-specific creation flow creates the Agent project immediately or reports an error. Sources:
linkgraph/app/core/customer/signals.py:659–679;ai-agent-frontend/lib/general-agent-api.ts:923–935. - A sync delay or issue. In rare cases, the project exists in your account but has not synchronized with Agent Hub.
✅ Quick Checks Before You Start
- Confirm the project appears in your projects list on the Home dashboard or within the relevant tool section.
- Check that you are signed in to the correct account and workspace.
- Confirm the project has not been archived or deleted.
- Make sure the project has a valid domain or website URL saved in its settings.
🔄 Step 1: Refresh and Re-Check
- Reload the page in your browser.
- Sign out of Search Atlas, then sign back in.
- Open Home and look for the project in the Your Portfolio section.
- Open the Atlas Agent project dropdown and verify if the project is selectable there.
If you use browser extensions such as ad blockers, try an incognito or private window. This helps rule out browser-related display issues.
➕ Step 2: Manually Add the Project
If a project exists in your account but does not appear in Agent Hub, allow background synchronization to complete or refresh the page rather than recreating it.
- Go to Home and locate the Your Portfolio section.
- In Your Portfolio, click the + Project button (or Add New Project if you have no projects yet).
- If creating a brand new project, enter the website domain URL and complete the setup steps.
- Follow any prompts to confirm and save.
- Refresh the page and check that the project now appears in both Your Portfolio and the Atlas Agent project selector.
Tip: Before adding a project, check that it is not already listed under a slightly different name or domain. This helps you avoid creating a duplicate.
⚠️ Things to Keep in Mind
- Adding a project manually may create a new Agent Hub entry. It may not carry over data from an existing project automatically.
- Use the exact domain, including www or non-www, that you use in the original project.
- If you have two similar projects, such as two locations or two brands, double-check that you are adding the right one.
🛠️ Step 3: If the Project Still Does Not Appear
If you have refreshed, checked your account, and tried adding the project manually but it is still missing, it may be a sync issue that our team needs to review. Gather these details so we can resolve it faster:
- The name and domain of the missing project
- The name of a project that does appear in Agent Hub, for comparison
- Where you see the problem: Your Portfolio, the Atlas Agent selector, or both
- The steps you already tried
- A screenshot of the project list, if possible
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.
💡 Frequently Asked Questions
Will the missing project lose its data? No. A project that is missing from Agent Hub still exists in your account. Its data is not deleted.
Why do I see one project but not another? Each project is listed separately. One may be connected to Agent Hub while the other has not synced or been added yet.
Can I use Atlas Agent without the project in the selector? Atlas Agent works on the project you select, so the project needs to appear in the selector first.
How long should I wait for a new project to appear? Wait a few minutes and refresh. If it is still missing after that, follow the steps above.
🚀 Summary
If a project is missing from Agent Hub, refresh the page, confirm you are in the right account, and try adding the project manually from Your Portfolio. If it still does not appear, our team can check whether it is a sync issue and get it connected for you.