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πŸ“Š Reports & Analytics

Camilo Aponte
By Camilo Aponte
β€’ 3 articles

πŸ“Š White Report Background Turns Black

πŸ’‘ Why the background looks black again A white report background is a display setting for that report view. It can return to the default black background if the light theme was not saved, the page was opened from a fresh link, or the browser loaded an older cached version of the report. This does not mean your report data was deleted or changed. Only the on-screen background color reverted. πŸ” Common reasons it reverts - The change was not saved. Switching the background in the open report may apply only for the current view until you save or apply the theme. - A new session or link was used. Opening the report again, refreshing after sign-out, or using a shared link can load the default black background. - Another user updated the report. If teammates share the same account or workspace, a later save can replace your display choice. - The browser cached the old view. A stored page can show black even after you previously selected white. - Dark mode or an extension overrides the page. Browser dark mode, reader mode, or a color-changing extension can force a dark background. πŸ› οΈ Set the white background again 1. Open the report inside Search Atlas while you are signed in. 2. Open the left navigation drawer and find the Dark / Light theme switch at the bottom. This changes the theme for the whole app, including the report page. There is no separate background setting on the report itself. 3. Select Light. The report page background becomes light gray. The report header stays dark indigo, and the downloaded PDF report stays white either way. 4. Click Light. The page reloads on its own to apply the theme. Wait for the reload to finish instead of closing the tab. 5. Refresh the report once and confirm the background stays white. βœ… Keep the light background from switching back - Use the same signed-in account each time you open the report. - Avoid opening an older bookmarked or shared link if you have a newer saved version. - Ask teammates not to resave the report with the black background selected. - Hard-refresh the page, or clear the cache for Search Atlas, if white was saved but black still appears. - Turn off browser dark mode and color-changing extensions for the Search Atlas site, then reload the report. - Try a private window. If white appears there, a cache or extension in your normal browser is the likely cause. πŸ“Š What to check before contacting support Note whether the black background appears for one report or every report, and whether it happens after refresh, sign-out, or only in one browser. Also note the approximate time you last set the background to white. These details help the team find the cause faster. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.

Last updated on Oct 29, 2026

πŸ“Š Resolve Publisher Website Metric Differences

πŸ“Š Why dashboard metrics can differ Publisher website metrics in Search Atlas come from scheduled data collection. Numbers on your own site, in analytics, or in a publisher report can update before the dashboard does. A short delay does not mean your website was evaluated incorrectly. It usually means the latest snapshot has not finished syncing. A comparison is reliable only when both sides use the same domain, date range, and metric. Traffic, rankings, impressions, and authority-style scores are not the same measure and should not be compared directly. πŸ” Checks before you compare numbers - Domain: Confirm the exact property, including www, https, and any subdomain. A close variant is treated as a different site. - Date range: Use the same start and end dates. Partial months and time zones can change totals. - Metric name: Match the same measure. Visits, clicks, impressions, and estimated scores are calculated differently. - Filters: Clear extra filters such as country, device, or page group unless the other report uses them too. - Recent changes: New pages, redirects, or a domain move may not appear until the next collection cycle. πŸš€ How to get the latest figures reflected 1. Open the publisher website in your Search Atlas dashboard. 2. Confirm the domain and the reporting dates you want used for the evaluation. 3. If that site shows a refresh, sync, or update control, run it once. 4. Return after the update has had time to finish. Reloading the browser by itself does not pull new source data. 5. Compare again with the same dates and the same metric names. Most gaps close after the next successful sync. Repeating a refresh does not force the outside data source to update faster, and it can make it unclear which snapshot you are viewing. βš™οΈ Why numbers can still differ - Estimates: Some third-party metrics are modeled rather than copied from your analytics. - Filtering: One report may include bot or spam traffic that another report removes. - Timing: Clicks and conversions can be assigned to different days. - Coverage: Very new, blocked, or noindex pages may be missing from the latest site snapshot. - Older session: A cached dashboard view can keep previous totals until you reload after the sync completes. For an accurate evaluation, use the figures shown after the latest completed sync. Do not mix a live analytics export with an older dashboard total. πŸ’¬ When to contact support Reach the team if the correct domain and dates are selected, a sync has already completed, and the same metric is still far from the source you trust. Include the site URL, metric name, date range, dashboard value, and source value. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.

Last updated on Oct 29, 2026

πŸ“Š Why Site Metrics Differ From GSC

πŸ“Œ What this article covers Site Metrics and Google Search Console (GSC) answer different questions. A homepage can show a small Site Metrics traffic number, such as 7, while GSC shows 58 clicks and about 1.58k impressions over 28 days. Paid traffic can show 0, suggested competitors can be large national brands, Content Velocity can list only your own projects, and homepage Page Health can show 0. These results are usually expected, not a broken connection. πŸ” Estimates versus verified clicks Site Metrics is an estimate of search visibility. It models likely traffic from keywords the data source can see. GSC reports actual clicks and impressions for the property you verified in Google. Clicks and impressions are not the same number, and neither one is required to match an estimate. Gaps are common when: - The site is small, new, or mostly found through your brand name. - You compare a homepage-only Site Metrics view with GSC data for the whole property. - Date ranges, countries, or devices do not match exactly. - Many queries are grouped as anonymous in public keyword data, so the model under-counts real clicks. - GSC impressions include times your page was shown but not clicked. Site Metrics traffic is closer to visits than to impressions. Use GSC as the source of truth for your own clicks. Use Site Metrics to compare relative visibility, spot keyword themes, and track change over time. Do not expect the two products to show the same integer. πŸ’³ Why paid traffic can be 0 A paid value of 0 means no paid-search activity was detected for that site in the estimate source for the selected period. It does not mean your organic clicks are wrong, and it does not pull spend from Google Ads. GSC’s Performance report is organic search unless you are looking at a separate ads account. If you are not running search ads, 0 is the correct Site Metrics result. 🏒 Why competitors look like national brands Competitor suggestions are based on keyword overlap, not on a hand-picked local market. Broad or head terms often overlap with large national sites that rank for the same words. A name match does not mean that company is your true business rival. To read the list usefully: 1. Open the overlapping keywords and ignore pure brand or generic terms that do not describe your offer. 2. Favor specific service, product, or location terms. 3. Treat national brands as noise unless they sell the same thing in your market. 4. Compare direction over time rather than treating one match as a final competitor set. πŸš€ Why Content Velocity lists only your projects Content Velocity is limited to projects inside your Search Atlas account. It shows how publishing pace compares across sites you manage. It does not crawl an unlimited set of outside competitors. If you only have a few projects, those are the only rows you will see. Add another site as a project only if you are allowed to manage it. πŸ› οΈ Why homepage Page Health can be 0 Page Health 0 usually means a score has not been produced for that URL yet. It is not the same as β€œthis page has no quality” and it is not your GSC click count. Typical causes are a crawl or audit still running, the homepage not included in the latest audit, a blocked or redirected URL, or a score that failed to calculate. Check the following: 1. Confirm the audited URL is the exact homepage, including https and any trailing slash. 2. Confirm the latest site audit finished after the page was added. 3. Re-run the audit if the homepage was blocked, newly published, or changed. 4. If a completed audit still shows 0, the score needs a review rather than a manual guess. βœ… How to compare the numbers fairly - Match the date range, such as the same 28 days, before comparing. - Compare GSC clicks with estimated traffic, not with impressions. - Keep property-wide GSC separate from a single homepage view. - Expect estimates to be lower than real clicks on small or brand-heavy sites. - Use paid = 0 as β€œno ads detected,” not as an organic error. - Use competitors and Content Velocity as directional context, not as a full market census. πŸ’¬ Still seeing a mismatch If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.

Last updated on Oct 29, 2026