Overview
Two common setup questions in OTTO PPC relate to the OTTO pixel not connecting and existing Google Ads campaigns not appearing after linking your ad account. This article explains what to have ready when reaching out to our team for each issue.
Part 1: OTTO Pixel Connection Issues
If your pixel is not showing as connected in OTTO PPC, our support team will need the following information to investigate and resolve the issue on your behalf:
- The website URL where the pixel is installed
- The platform or CMS your site uses (e.g. WordPress, Shopify, custom build)
- A description of what you currently see in OTTO PPC regarding the pixel status
- Any error messages you have encountered
Because pixel connection issues may require backend verification, please have these details ready before reaching out so our team can investigate as quickly as possible.
Part 2: Existing Google Ads Campaigns Not Showing in OTTO PPC
If you have connected your Google Ads account to OTTO PPC but cannot see campaigns you previously created, our team will need to look into the account sync on the backend. Please have the following ready when you contact support:
- Your OTTO PPC project name
- The Google Ads account ID you connected
- The names or types of campaigns that are not appearing
- Any error messages or status indicators you have seen in OTTO PPC
Providing these details upfront will allow our team to identify and resolve the visibility issue without additional back-and-forth.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.