Status: Known issue — workaround available. If the Audit section in OTTO PPC shows N/A across every pillar and the AI Summary when the All Campaigns view is selected, switch to an individual campaign to restore full audit data immediately. This is a confirmed bug in Search Atlas currently under investigation.
⚠️ What the N/A Issue Looks Like
The OTTO PPC Audit section defaults to an All Campaigns view designed to aggregate data across every connected campaign. The Audit section scores your campaigns across pillars — Budget, Quality Score, and Bidding are the primary examples — and generates an AI Summary of recommendations from those scores. When this issue is present:
- Every audit pillar — including Budget, Quality Score, and Bidding — shows N/A instead of a score or recommendation.
- The AI Summary shows N/A with no generated insights.
- Switching between pillar tabs does not change the result — all tabs remain N/A.
- The problem is isolated to the All Campaigns view. Selecting an individual campaign resolves the display immediately.
🛠️ How to Restore Audit Data Right Now
- Open OTTO PPC and navigate to the Audit section.
- Click the campaign selector dropdown — it defaults to All Campaigns.
- Select any individual campaign from the list.
- The audit pillars and AI Summary populate with data for that campaign.
Repeat for each campaign you need to review. All per-campaign audit data is fully accessible using this method.
📋 Root Cause and Fix Status
The Audit section fails to aggregate and render data when All Campaigns is selected. The audit engine returns no results for the combined view, causing every pillar and the AI Summary to fall back to N/A. Aggregated All Campaigns audit is an intended feature on the OTTO PPC roadmap — a confirmed fix has not yet shipped at the time of writing.
If a new build has been released since you last loaded Search Atlas, perform a hard refresh to ensure you are on the latest version — press Ctrl + Shift + R on Windows or Cmd + Shift + R on Mac — then check the Audit section again.
Note for standalone (connect-only) campaigns: OTTO PPC is actively being expanded to support standalone and connect-only campaigns across additional tabs. If you are using connect-only campaigns, Audit behaviour may differ from fully managed campaigns, and some pillars may show N/A even in the individual campaign view while the standalone rollout is ongoing.
🔑 When to Contact Support
Contact the Search Atlas support team if any of the following apply after a hard refresh:
- The All Campaigns view still shows N/A across all pillars and the AI Summary.
- Individual campaign views also show N/A — this indicates a separate issue unrelated to this bug (unless you are on a standalone or connect-only campaign, where some N/A values may be expected during the rollout).
- The campaign selector dropdown is empty or no campaigns appear in the list.
When contacting support, include your workspace name and a screenshot of the Audit section so the team can investigate your specific account.
🎯 You now know how to identify the OTTO PPC Audit N/A issue, switch to a per-campaign view to recover your data immediately, and understand that aggregated All Campaigns audit is a known roadmap item. If individual campaigns also show missing data, contact Search Atlas support for a deeper investigation.