The Brand Vault Assets tab in the PMAX Creative Assets picker currently shows "No assets found" even when your Brand Vault contains logos and images. Upload your assets directly in the Creative Assets step to complete your PMAX campaign setup without interruption.
🔍 What's Happening
When creating a PMAX campaign in OTTO PPC, the Brand Vault Assets tab inside the Creative Assets picker displays "No assets found" — even when your selected business has logos and images stored in its Brand Vault. This prevents you from selecting existing Brand Vault assets and breaks the Brand Vault sync feature during PMAX campaign creation. Normally, your Brand Vault assets automatically populate in this picker (Brand Vault sync), allowing you to reuse logos and images across campaigns without re-uploading them.
Who Is Affected
- OTTO PPC users creating a new PMAX campaign
- Any business account whose Brand Vault already contains uploaded logos or images
🛠️ Workaround Steps
Skip the Brand Vault Assets tab and upload your assets directly in the Creative Assets step. Your campaign will be configured correctly — the assets simply need to be uploaded fresh rather than pulled from the Brand Vault. When you upload assets directly, they function identically to Brand Vault assets in your PMAX campaign and will sync to Google Ads normally. The only difference is they are not stored in Brand Vault for future reuse.
- In the PMAX campaign creation flow, navigate to the Creative Assets step.
- Skip the Brand Vault Assets tab — select the direct upload option instead.
- Upload your required logos and images from your device.
- Complete the remaining campaign setup steps as normal.
Your uploaded assets will be applied to the campaign correctly. You will see them reflected in your PMAX campaign settings once creation is complete.
📡 Engineering Status
Our engineering team is investigating this issue and developing a fix. In the meantime, use the workaround above to keep your PMAX campaigns running.
📞 When to Contact Support
Reach out to our support team if any of the following apply:
- The direct upload workaround does not resolve the issue for your account.
- You cannot complete PMAX campaign creation even after uploading assets directly.
- You continue to see "No assets found" after attempting the workaround steps above.
🎯 Our engineering team is investigating this issue — use the direct upload workaround to keep your PMAX campaigns on track, and contact support if you continue to experience problems.