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👑 Authority & Link Building

Camilo Aponte
By Camilo Aponte
• 38 articles

💸 Publisher Payout Delays and PayPal Updates

If you publish links through Search Atlas and your payment has not arrived, this article explains the common reasons for delays, how PayPal ID updates are handled, and how to get your payout reviewed quickly. ⏳ Why a Payout May Be Delayed Most payout delays come from a small number of causes: - PayPal details are missing or incorrect. A typo, an old address, or a closed PayPal account can stop a payment from going through. - The PayPal ID on file is different from the one you want to use. If you switched accounts, the payment may have gone to the old one or been held. - The link may still be waiting to go live. Payment is created only after the posted article is Posted-Follow, has a publication cost greater than zero, and is not a Publication Media placement. Staff then sends the PayPal payout, so a link that is not yet Posted-Follow is not payable yet. - Payment was returned or failed. PayPal can reject a payment if the account is restricted, limited, or cannot receive funds in your region. - Account details are not checked for a name mismatch before payment. If PayPal later rejects or returns the payout, the remittance moves to pay manually, and an enforced site-verification hold can block payment until the domain is verified. 🔐 How PayPal ID Updates Work You can update the PayPal email saved on your publisher account in Account Settings. A blacklisted email is rejected, and you can change it only twice within 365 days. The change is saved from your account without a separate owner-confirmation step. This protects you from payments being sent to the wrong person, and it protects our platform from fraud. Because of this, we recommend you: - Update your PayPal ID before your links are approved for payment, not afterwards. - Use a PayPal account that is active, verified, and able to receive payments. - You can change your PayPal email only twice within 365 days. Each change is checked against the blocklist, but it is not re-verified. 🛠️ What to Check Before Contacting Us A few quick checks can often resolve the issue or speed up the review: 1. Confirm that the PayPal email or ID saved in your publisher account is correct and has no typos. 2. Log in to PayPal and check for pending, unclaimed, or returned payments. Some payments need to be accepted manually. 3. Check that your PayPal account has no limitations and can receive payments in your currency. 4. Review each posted article in your account. Payment applies only when its status is Posted-Follow and the publication has a cost greater than zero. Also check that the URL loads and that the required links are present and follow links. 5. Gather your records, including the link URLs, the agreed price per link, and the dates the links were published. 📝 How to Request a Payout Review or PayPal Update If your payment is overdue or you need to change your PayPal ID, give our team the following in one message so they can help without back-and-forth: - The list of links involved and the agreed amount for each one - The date each link was published or approved - How long the payment has been outstanding - The PayPal ID currently on file, if you know it - The new PayPal ID you want to use, if you are asking for a change The team will verify your account, confirm the status of each link, and tell you the next steps for payment. Send the details through the chat widget rather than only in a link-related message, so the right team can see them and act on them. 🔗 If You Are Worried About Your Links If a payment has been outstanding for a long time, it is understandable to be concerned about your published links. Please include this in your message so our team can review the payment status and the link status together. Be sure to list every affected link so none are missed. We encourage you to wait for our team's confirmation before making changes to links tied to an open payout, so the review reflects the correct status. ✅ Tips to Avoid Future Payout Delays - Check your PayPal details when you join and any time your PayPal account changes. - Keep your PayPal account verified and in good standing. - Keep your own record of each link, its price, and its publish date. - Report a missing payment soon after it is due, rather than waiting several months. Earlier reports are easier to trace. - Keep your contact and account details up to date. 💬 Need Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.

Last updated on Oct 29, 2026

💳 Publisher Payment Not Received: What to Do

📌 Overview If you are a publisher and have not received a payment yet, this article explains what to check first, what a remittance ID is, and what information to share so our team can look into it quickly. 🔎 What Is a Remittance ID? The payment reference publishers can use is the PayPal Transaction ID. It identifies a specific payout after payment is sent and appears in your payment email and on the Remittances tab. Our team can use it with PayPal to trace that payout. - Once a payout is confirmed, it should have a PayPal Transaction ID. That ID may not be available at the exact moment the payout is submitted, and it appears in your confirmation email and on the Remittances tab after it is recorded. - If a payment has not been sent yet, you will not have a PayPal Transaction ID. That is normal. Our team can check why it has not been sent. ⏳ Why a Payment May Be Delayed Most payment delays have a simple explanation. Common reasons include: - Processing time: Payments are not always instant. Banks and payment providers can take extra time, especially across countries or over weekends and holidays. - Payment may not be released yet if the remittance is on hold or site verification is blocking the payout. A posted article that is still being validated does not by itself stop payment. Our team can check which one applies. - Incomplete payment details: Missing or outdated payout information can stop a payment from being sent. - Incorrect payment details: A typo in your account name, number, or payout address can cause a payment to fail or be returned. - Provider-side holds: Your bank or payment provider may hold or flag an incoming payment for its own checks. ✅ Step-by-Step: What to Check First 1. Confirm the work is complete. Make sure the content or order tied to the payment was delivered and approved. 2. Review your payout details. Check that your payment method, account name, and account details are correct and up to date. 3. Check your payment provider. Look at your bank or payment account for pending, processing, or returned transactions. 4. Look for a payment notification. If you received a confirmation message, it may include a remittance ID or reference number. Save it. 5. Allow reasonable processing time. If the payment was only recently sent, it may still be on its way. 📝 Information to Have Ready Having these details ready helps our team resolve your case faster: - Your name and the account name used on the platform - The remittance ID or payment reference, if you have one - The date and amount of the expected payment - The order or content item the payment relates to - The payment method you use to receive funds - A screenshot of any payment notification or error message 💡 Tips to Avoid Payment Delays - Keep your payout details current and double-check them after any change. - Use a payment account that is active and able to receive funds from international senders. - Keep your payment notifications and reference numbers in a safe place. - Write down the date you expected payment so it is easy to follow up. - Share all details in one message instead of sending several short ones. It helps our team find the issue sooner. 💬 Still Haven't Received Your Payment? If you have gone through the steps above and your payment still has not arrived, our team can check the status for you and help locate or confirm your remittance ID. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team. When you start the chat, include the details listed above, especially your remittance ID if you have one. This lets us review your case without extra back-and-forth. ❓ Quick FAQ - I don't have a remittance ID. Can you still help? Yes. If a payment has not been sent, there may be no ID yet. Our team can check your payment status using your account details. - Does a missing payment mean something is wrong with my account? Not necessarily. Most delays come from processing time, a pending review, or payout details that need updating. - Should I send my payment details more than once? No. Share them once in the chat, and our team will take it from there.

Last updated on Oct 29, 2026

💰 Understanding Publisher Payout Adjustments and Offsets

📌 Overview Sometimes a publisher article payment is lower than the price you agreed on. For example, you may have agreed on $50 for an article but received only $2. This can be confusing, and it is fair to ask for an explanation. This article covers the most common reasons for a lower payout, how to check your payment history, and how to raise a dispute. 🔎 Why a Payout May Be Lower Than the Agreed Price A smaller payment does not always mean the article was underpaid by mistake. These are the most common causes: - Each article payout uses its recorded locked publisher cost when available, or the publication’s current effective cost otherwise. Earlier overpayments are not automatically deducted from later article payouts. If a payment looks short, check its amount and article count in Earning History, then contact support to review the linked articles and any discrepancy. - Earlier payment errors are not automatically corrected by reducing a later payout. Contact support to review suspected duplicate, failed, returned, or otherwise incorrect payments. Confirmed failed, denied, blocked, returned, reversed, or refunded PayPal payouts are marked Pay Manually. Errors encountered while submitting a payout do not necessarily change its status. - A payout is sent as one remittance amount, not in parts. Several posted articles may be included in the same remittance, so the payment can cover more than one article, but it is not a partial payment of a single article. - Article payouts normally use the recorded locked publisher cost when available, otherwise the publication’s current effective cost. Editing article text does not itself recalculate the payout, but rejection, unassignment, or reassignment can clear or replace the locked cost. Remittances marked Paid cannot be recalculated. Publishers cannot increase publication pricing where the increase would inflate an open, live-priced payout; price changes must follow the counter-offer and approval process. - Processing error: In some cases the amount is simply wrong and needs to be fixed. 🧾 How to Check Your Payment History Before you submit a dispute, a quick review can often answer the question on its own. 1. Make a list of your recent article payments, including the date and amount received for each one. 2. Compare each payment with the price agreed for that article. 3. Look for any earlier payment that was higher than the agreed price. Even a small overpayment on several articles can add up. 4. Add up the amount you were paid and the amount you were owed. Check whether the difference matches an earlier overpayment. 5. Check the payment status and amount in Earning History. Status values can include unpaid, paid, and pay_manually; pending is retained for legacy remittance records. Remittances marked hold are excluded from this publisher view. The table has no dedicated partial, adjusted, or corrected payment marker. ⚖️ What to Do If You Believe You Were Underpaid If the numbers do not add up after your review, or you did not receive any earlier overpayment, you can dispute the payment. A clear request helps our team review it faster. - Article details: The article title or URL and the date it was published. - Agreed price: The amount you agreed on, such as $50. - Amount received: The amount actually paid, such as $2. - Amount still owed: The difference you are requesting, such as $48. - Proof of the agreement: Any message, order, or record that shows the agreed price. - Payment records: Screenshots or transaction details of the payment you received. 🔄 What to Expect During a Review When you submit a dispute, our team will compare the agreed price, the payment you received, and your earlier payment history. There are usually three possible outcomes: - Offset confirmed: If earlier overpayments were deducted, we will explain which payments were involved and how the final amount was calculated. - Underpayment confirmed: If the payment was wrong, the remaining balance will be arranged for payment. - More information needed: If something is unclear, we may ask you for more details or records. If you disagree with an offset, you can ask for a breakdown of the earlier payments so you can check them yourself. 💡 Tips to Avoid Payment Confusion - Keep a record of each agreed price before you start writing or publishing. - Report any payment that looks higher than expected as soon as you notice it. This helps avoid large deductions later. - Check each payment soon after you receive it instead of waiting for several to build up. - Ask for a written breakdown whenever a payment is adjusted. 💬 Need Help With a Payment? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team. Please have your article details, agreed price, and payment records ready so we can review your case quickly.

Last updated on Oct 29, 2026

💰 Fixing Publication Media Pending Payment Discrepancies

📌 Overview If your Publication Media pending payment does not match what you expected, the cause is usually the price recorded on one or more individual orders. This article explains how the pending balance is built, how to find a price mismatch, and how to ask our team to review it. 🧮 How Your Pending Balance Is Calculated Publication Media orders are not added to a publisher pending-payment balance. For other publishers, the unpaid remittance is the sum of each payable posted article, using the checkout snapshot when one exists and otherwise the publication’s current cost. It is not a flat rate, so one article with a different amount changes the total. - For publishers other than Publication Media, a posted article counts toward the unpaid remittance only when its status is Posted-Follow and the publication cost is greater than zero. There is no separate approval step that adds it. - Posted-article API records include the publication’s current cost and cost_at_purchase when a matching stored snapshot exists. The published-article card displays one amount labelled Offer Price, using cost_at_purchase when available and otherwise the current cost. Remittance calculation similarly prefers a stored payout snapshot. Evidence: linkgraph/app/publisher/articles/api/serializers.py:129–193; publisher-frontend/components/Articles/PublishedArticle.js:51–53. - Automatic remittance creation attaches eligible Posted-Follow articles that have no remittance, have a positive publication cost, and do not belong to the in-house Publication Media publisher. Remittance statuses are Unpaid, Hold, Pay Manually, Paid, and legacy Pending. Pay Manually can indicate a payout requiring manual handling and should not be treated as proof of payment. Evidence: linkgraph/app/core/publisher/celery\_tasks.py:203–239; linkgraph/app/core/publisher/models.py:1276–1287,1782–1793. 🔍 Common Reasons for a Balance Mismatch - Different price on one order: One order may show a lower offer price than the others, such as $10 instead of $60. - An article you consider complete is not in the unpaid remittance unless its posted status is Posted-Follow. Publication Media articles are excluded even then. - An article already attached to a remittance is not automatically added to another remittance. Paid indicates payment was recorded; Pay Manually may require manual payment or investigation and does not by itself confirm that the publisher received payment. Evidence: linkgraph/app/core/content/models.py:7956–7957; linkgraph/app/core/publisher/models.py:1782–1793. - Publishers cannot directly edit an existing order’s payout price. They can propose a listing Counter Offer for acceptance, subject to pricing restrictions, or reject an article using Price on publication incorrect. Existing stored payout snapshots are used instead of subsequent listing prices; older placements without snapshots can use the publication’s effective current cost. Evidence: linkgraph/app/publisher/publications/api/serializers.py:52–55,224–262; linkgraph/app/core/publisher/models.py:1394–1423; publisher-frontend/components/Articles/RejectArticleModel.js:39–67. For example, suppose you completed five orders at $60 each and expect $300. If four orders show $60 and one shows $10, your pending balance will be $250. The $50 difference comes from that single order price, not from a missing order. 🛠️ Step-by-Step: Check Your Orders 1. Open the publisher portal and use Articles to see work awaiting publication and articles already posted. Remittances are listed separately. Publication Media orders do not appear in a pending-payment total. 2. Filter or look for the orders you believe are complete and unpaid. 3. For each posted article, record the article id, title, publication URL, live cost, cost_at_purchase when shown, and the posted-article status. Those are the fields the publisher API returns, not an order number with one offer price. 4. Add up the prices of the completed, unpaid orders and compare the total with your pending payment. 5. Look for any order whose price is different from the others, or whose status is not completed. This tells you whether the issue is one order's price, an order's status, or something else. 💡 Checking the Originally Agreed Price If an order shows a price you do not recognize, confirm what was agreed when you accepted it. Look at these places: - The article detail page displays the publication’s current Cost. The published-article card displays Offer Price, using cost_at_purchase when available and otherwise current cost. The posted-articles API exposes current cost and cost_at_purchase separately. Evidence: publisher-frontend/pages/articles/[id]/index.js:133–135; publisher-frontend/components/Articles/PublishedArticle.js:51–53; linkgraph/app/publisher/articles/api/serializers.py:158–193. - Remittance calculation uses a stored placement cost_at_purchase when available; otherwise it uses the publication’s effective current cost. Snapshots can come from checkout or managed-placement adjustments. A separate article-publication-offer workflow also records publication_offer_price, counteroffer_price, and final_price; these are distinct from the placement payout snapshot. Evidence: linkgraph/app/core/publisher/models.py:1394–1423; linkgraph/app/publisher/publications/api/serializers.py:266–275,326–364. - Publishers can reject an article with a comment, select Price on publication incorrect, and choose My price has changed for all posts on this website where appropriate. They can also submit a listing Counter Offer. Accepted listing-price changes are recorded in a pricing audit log, rather than a dedicated order-price-change note. Evidence: publisher-frontend/components/Articles/RejectArticleModel.js:39–70; linkgraph/app/publisher/publications/api/serializers.py:235–238. If the displayed price differs from what you agreed, our team can review the order history and confirm which price applies. Only the team can adjust a recorded price, so you will need to ask for a review rather than change it yourself. 📋 What to Prepare Before Asking for a Review A complete request lets our team resolve the issue much faster. Please gather: - The order or article numbers in question. - The price you expected and the price currently shown for each. - Your current pending payment and the total you expected. - A screenshot of the orders list or order details showing the price. - Any confirmation or message that shows the agreed price. 💬 How to Request a Balance Correction 1. Open the chat widget in the bottom-right corner of the platform. 2. Type human teammate to be connected with a member of our team. 3. Share your order numbers, the expected and displayed prices, and your screenshots in a single message. 4. Clearly state the correction you want, for example: "Please review order X, which shows $10 but was agreed at $60, so my pending balance reflects the correct total." ⏱️ What Happens Next - Our team reviews the order history and the price originally agreed. - If the recorded price is incorrect, it is corrected and your pending balance updates to match. - If the recorded price is correct, we will explain how the price was set so you can see how the total was calculated. Your pending balance should refresh once any correction is applied. If it does not update right away, refresh the page and check again shortly after. ✅ Tips to Avoid Future Discrepancies - Check the price before accepting each order, especially if you have a standard rate. - Review your orders list regularly so you can spot a price mismatch early. - Save confirmations of agreed prices for your records. - Report issues promptly, while the order details are still fresh. 🙋 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.

Last updated on Oct 29, 2026

💳 Fixing Delayed Publisher Payments and Verification Issues

📌 Overview If you publish through Publication Media, a payment may be late, or a site may fail verification or quality review. These are separate checks. An article is eligible for payment after it is marked Posted-Follow and has a cost greater than zero. Staff then pays it through PayPal. If an enforced site-verification hold is active and the domain is still unverified, that hold can block the payout. A quality failure can keep the site off the marketplace, but it does not by itself hold payment. ⏳ Why Your Payment May Be Delayed A payment can be delayed for several reasons. The most common are: - Site not verified: the verification meta tag could not be found, so ownership of the site was not confirmed. If the tag is later removed, the site can be marked inactive until you add it again and verify the site. - Quality check not met: the site failed a quality review, such as Domain Authority, organic traffic, spam score, or URL quality grade. This can keep the site inactive on the marketplace, but it does not by itself delay payment. - There is no separate content-review stage that must finish before a publisher payment is approved. A placement becomes payable once it is Posted-Follow and its cost is greater than zero. - Missing or incomplete payment details: Payout information is absent, outdated, or needs confirmation. - Site changes do not automatically delay payment. A domain change is treated as a different site. Moving the site or changing its setup can require verification again only if the verification meta tag is no longer detectable. Payment timing depends on the remittance being created and then paid by staff through PayPal. Payable placements are grouped into an unpaid remittance, which can remain open for 7 days. A delay does not always mean something is wrong with your account. ✅ How Site Verification Works Verification confirms that you own or control the site you are submitting. In most cases you complete it once per site. You may be asked to repeat it if something changes that breaks the original confirmation. You may need to verify again if: - The verification meta tag was removed from your site. Add the tag again and select Verify. - You moved the site to a new host or theme and the verification meta tag is no longer present, or you moved it to a new domain. A new domain needs its own verification tag. - A security plugin or cache may prevent the verification check from seeing your meta tag. The check reports that the tag was not found, so make the tag visible and select Verify again. - The first attempt did not finish or returned an error. 🔁 How Many Times Do I Need to Verify? You should not need to verify the same site repeatedly. If Verify did not detect the meta tag, fix the tag first and then select Verify again instead of submitting several attempts in a row. 📉 What to Do If Your Site Shows Low DA or Other Issues Domain Authority is a third-party style score that estimates how strong a site is. It can change over time and can differ between tools. If the platform flags your site, follow these steps: 1. Open the publication card. If an activation attempt failed, it shows the date and the reason. Otherwise, follow the verification instructions shown on the card or in the email you received. 2. Check that the site is live, loads quickly, and is not blocked from being crawled. 3. Confirm the site has original, high-quality content and is not mostly empty or duplicated. 4. Make sure your verification meta tag is still in the head section of your site. 5. Wait for the metrics to refresh, then resubmit the site for review if the option is available. Please note that sites below the required quality standards may not be eligible for payment until they meet the requirements. 🛠️ Step-by-Step: Resolve a Verification Failure 1. Log in to the platform and open the Publication Media section. 2. Select the site that failed verification. 3. Read the error message and note the exact wording. 4. Check that the verification code or file is present on the live site, not just in a draft or staging version. 5. Temporarily pause any security, firewall, or caching tool that could block the check. 6. Run verification once and wait for the result. 7. If it still fails, take a screenshot of the error and gather the details listed below. 💰 Step-by-Step: Check a Late Payment 1. Confirm the site shows as verified and has no quality flags. 2. Check that your payout details are complete and correct. 3. Review the status of the content tied to the payment, such as published, pending, or under review. 4. Allow a reasonable amount of time for any pending review to finish. 5. If the status looks correct but payment is still missing, contact support with the details below. 📝 What to Include When You Contact Support Sharing the right information up front helps us resolve your case faster. Please have the following ready: - The domain name of each affected site - The date you submitted or published the content - The payment you expected and the date it was due - The exact verification or quality message you see - A screenshot of the error or status, if possible - How many times you have already tried to verify 💡 Tips to Avoid Future Delays - Keep your verification code or file in place permanently. - Tell us before you change your domain, host, or site structure. - Keep your payout details current. - Maintain regular, original content on your site. - Check your site statuses periodically so issues are caught early. 💬 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.

Last updated on Oct 29, 2026

💳 Why Publisher Payments Show as Pending

📌 Overview You may see a payment marked Pending even though your article is live. This is common and does not always mean something is wrong. A live article is one step in the process, and a payment can only be released once every required check is complete. This article explains what "pending" means, the most common reasons a payment stays pending longer than expected, what you can check yourself, and how to reach our team if you still need help. 🔎 What Does "Pending" Mean? A pending status means the payment has been recorded but has not yet been released to you. It is not a rejection, and it does not mean your article was removed. The payment is waiting for one or more steps to finish before it moves to a paid status. ⏳ Common Reasons a Payment Stays Pending Several factors can delay a payment after an article goes live. The most common are: - Article verification: The live article may still need to be reviewed to confirm it matches the order, including the correct link, anchor text, and content. - Link and page checks: If the page is not indexable, the link is missing or changed, or the URL is not accessible, the payment may be held until this is resolved. - Payout details not complete: Missing or unverified payout or account information can stop a payment from being released. - Payment cycle timing: Payments are usually released in batches or on a set schedule, so an article that went live recently may not be included in the next release. - Minimum payout amount: If your balance has not reached the minimum required for a payout, the funds may stay pending until it does. - Order or content updates: If an article was edited, replaced, or re-submitted after going live, the payment may be re-reviewed. - Account review: Occasionally an account or transaction needs an additional review before funds are released. ✅ What You Can Check Yourself Before reaching out, a quick check can often identify the cause. Work through the steps below: 1. Open your payments or earnings page and find the pending payment. 2. Confirm the article is still live by opening the published URL in your browser. 3. Check that the link and anchor text in the article match what was ordered. 4. Review your payout settings and make sure all required details are filled in and verified. 5. Check whether your total balance meets the minimum payout amount, if one applies to your account. 6. Note the publication date of each article and compare it with your expected payment schedule. 🛠️ How to Fix Common Issues - Article is not loading or was removed: Restore the page at the same URL, then let our team know it is live again. - Link or anchor text is incorrect: Update the article so it matches the order, then ask for the payment to be re-checked. - Payout details are missing: Complete and save your payout information so the payment can be processed in the next cycle. - Balance is below the minimum: Wait until additional payments bring you to the minimum threshold. ⏱️ When to Ask for a Payment Review If your payment has been pending for well beyond your usual payment window, such as more than a month after the article went live, and the checks above look fine, it is a good idea to ask our team to review it. They can look at the payment status and tell you exactly what is holding it up. 🧾 What to Have Ready When You Ask for Help Sharing the right details lets our team resolve your request faster. Please include: - The live URL of each article with a pending payment - The date each article was published - The payment amount and, if shown, the payment or order reference - A screenshot of the pending status on your payments page - Any changes you made to the article after it went live 💬 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team. ❓ Quick FAQ Does a pending payment mean I will not be paid? No. Pending means the payment is still being processed or reviewed. It is not a cancellation. Is my article still counted if the payment is pending? Yes, as long as the article remains live and matches the order. Can I speed up a pending payment? Making sure your payout details are complete and your articles remain live as ordered gives the payment the best chance of being released on time. If it is delayed beyond the usual window, our team can review it for you. Should I edit or remove my article while waiting? It is best not to make changes unless asked to, as edits can trigger another review and extend the wait.

Last updated on Oct 29, 2026

💰 Pending Publisher Payment Release Date Explained

📌 Overview Your order can show as complete while the payment still says Payment pending. That usually means the earnings are recorded on an unpaid remittance and staff has not sent the PayPal payout yet. This article explains what that status means and the few things that can actually block it. 💡 What Does "Pending" Mean? A Pending status means the payment for a completed order has been recorded but has not yet been released to you. It does not mean the payment has been lost or cancelled. The order is still on record, and the payment is waiting on one or more steps before it can be paid out. Marking an order complete and releasing the payment are separate steps. A completed order stays Payment pending until staff sends the PayPal payout. It is not released on its own, and it is not waiting on a payout-details review unless your PayPal email is missing or a payout hold applies. 🔎 Common Reasons a Payment Stays Pending - Once the posted article is recorded as Posted-Follow and has a cost greater than zero, it is attached to an unpaid remittance. Publication Media placements are excluded. There is no extra approval queue that keeps an otherwise payable order pending. - There is no fixed holding period. Payable earnings are grouped onto an open unpaid remittance, and that same remittance can keep receiving new earnings for 7 days. The money stays unpaid until staff sends it through PayPal. - If your PayPal email is missing, staff cannot send the payout. Add it in your publisher account settings. An outdated address is not detected automatically. PayPal can later return the payout as unclaimed, and a blocklisted PayPal email is refused. - There is no minimum payout amount. A payable order is included in your unpaid remittance regardless of the total. - Payouts are not sent automatically on a schedule. The Remittances tab says the scheduled payment date is the upcoming Tuesday, end of the day, but no job pays on that day. Staff sends each payout through PayPal. After it is sent, PayPal may still show the transfer as pending until it completes. - If the published link later fails checks, such as the page not loading, links missing, or nofollow, the publisher can be emailed about the issue. That does not automatically pause a payment that is already on an unpaid remittance. - The only account check that blocks payout is an enforced site-verification hold. If your domain has not passed the meta-tag verification and staff turned on that hold, the payout stays blocked until the domain is verified. The hold deadline only stops reminder emails. It does not release the payment. ✅ What to Check First Before contacting support, a few quick checks can often show you the cause of the delay or even resolve it. 1. On the publication overview, a published offer shows Payment pending or Payment received. Payment pending means published and payable. It does not mean the order still needs a separate approval. 2. In your publisher account settings, confirm that a PayPal email is saved. Payout cannot be sent without one. The platform does not verify that the address is accurate. 3. There is no minimum payout amount to check. Your unpaid remittance total is what staff can pay, whatever the amount. 4. You do not need to re-check that the link is unchanged before payment. A later content problem can trigger an issue email, but it does not by itself stop the payout. 5. Payout requests are sent by email, not through an in-platform notification inbox. Check your email for a site-verification payout hold or a PayPal payout-denied message. The publisher dashboard only shows flash messages for the current page. 6. Note the dates. Write down the order completion date, the order ID, and the payment amount. You'll need these if you contact support. ⏱️ How Long Should I Wait? Release timing depends on when staff sends the PayPal payout. It can also be blocked by a missing PayPal email, a remittance status of hold, or an enforced site-verification hold. There is no holding period and no automatic payout schedule. The only date shown is the static Remittances message that payment is scheduled for the upcoming Tuesday, end of the day. That date is not calculated per order, and nothing pays automatically then. If a payment has been pending much longer than your other payments, contact support. A missing PayPal email or a site-verification hold is the usual blocker. 💬 How to Request a Confirmed Release Date If you've gone through the checklist above and your payment is still pending, our team can look at your specific order and tell you exactly what is holding it up. To make this quick, have the following ready: - The order ID - The order completion date - The payment amount shown as pending - A screenshot of the pending status, if possible - A note on whether you've already added and verified your payout details Then ask a clear question, for example: "My order was completed on [date] and the payment of [amount] is still pending. Can you tell me what is holding it up and when it will be released?" If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team. 🛡️ Tips to Avoid Payment Delays - Add and verify your payout details as soon as you join, before completing your first order. - Keep published content live and unchanged for as long as the order requires. - Follow the order requirements closely so the review goes smoothly. - Respond quickly to any request for more information. - Keep your account details up to date, especially if you change your payment method. ❓ Frequently Asked Questions Is my payment lost if it says pending? No. Pending means the payment is recorded but not yet released. It is waiting on a review, a requirement, or a payout cycle. Can I speed up the release? You can often prevent delays by making sure your payout details are complete and your content is live. If everything looks correct and the payment is still pending, our team can review the order and confirm the next steps. Will I be notified when the payment is released? Check your in-platform notifications and payment history for updates. Once released, the status changes from Pending to a paid or completed state. Why do other orders get paid faster? Each order is reviewed on its own. Differences in review time, holding periods, and payout cycles can lead to different release dates. 🚀 Quick Summary - Pending means the payment is recorded but not yet released. - Common causes include order review, holding periods, missing payout details, and minimum balances. - Check your order status, payout details, balance, and published content first. - If it's still pending, gather your order details and ask our team for a confirmed release date through the live chat widget.

Last updated on Oct 29, 2026

💰 Troubleshooting a Late Payment for Published Posts

📌 Overview You published a post on your verified site and expected to be paid by now, but nothing has arrived. This is understandably frustrating. This article explains the most common reasons a payment can be delayed, what you can check yourself, and how to get fast help if you still need it. ⏱️ Why Your Payment May Look Late The day you click publish is not always the day the payment clock starts. Payment timing usually depends on a few steps happening first. Here are the most common causes of a delay: - The post has not been confirmed as live yet. The platform may need to check that the post is published and accessible on your verified site before payment is released. - The review period is still running. The expected payment date may be counted from the date the post was approved or confirmed, not from the date you published it. - The post was changed after publishing. Edits, removed links, or a change in the post URL can pause a payment until the post is re-checked. - The post is not publicly reachable. Drafts, password-protected pages, or pages blocked from being viewed can stop the post from being confirmed. - Your site verification is incomplete or has lapsed. If the site is no longer verified, payments for its posts may be held. - Payment details are missing or need attention. An incomplete or outdated payment method can delay a payout. - Processing time with your payment provider. Even after a payment is released, it can take extra time to appear in your account. ✅ What to Check Before Contacting Support Running through this quick checklist can often solve the issue or give our team what they need to help you faster. 1. Confirm the post is live. Open the post URL in a private or incognito browser window and make sure it loads without a login. 2. Check the post status in the platform. Look at the status shown for the post. Statuses such as pending, in review, or approved tell you where it is in the process. 3. Confirm your site is still verified. Open your site settings and make sure the verification shows as active. 4. Review your payment details. Make sure your payment method is complete, correct, and has no warnings. 5. Look for notifications. Check the platform for any messages about the post, such as requests for changes or notes about a hold. 6. Check the expected payment date. If the platform shows an expected date, compare it with today. Remember that weekends and holidays may affect timing. 🔄 Common Situations and What to Do - The post is live and the status is pending. The post is likely still in the review period. Wait until the expected date shown in the platform. - The expected date has passed and the post is live. Reach out to our team using the steps below so they can look into the payment. - You edited or moved the post. Make sure the post is back at the original URL with the original content, then let our team know what changed. - Your payment method has a warning. Update your details first, then check back after a short time to see if the status changes. - The site is no longer verified. Re-verify your site and then contact our team so they can check the status of the post. 💬 How to Get Help If you have gone through the checklist and your payment is still late, our team can look into it for you. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team. To help us resolve your case quickly, please include the following in your message: - The URL of the published post - The domain of your verified site - The date you published the post - The date you expected to be paid - The current status shown for the post in the platform - Any edits you made to the post after publishing 🛡️ How to Avoid Payment Delays in the Future - Keep your site verified. Do not remove verification files or tags from your site. - Keep your payment details up to date. Review them from time to time, especially after changing banks or accounts. - Leave the post unchanged. Avoid editing, moving, or unpublishing the post while it is under review. - Make sure the post is public. Check that it loads for any visitor without a login. - Note the expected payment date. Check the date shown in the platform when you publish, so you know what to expect. - Watch your notifications. Respond quickly if we ask for a change or more information. ❓ Quick Answers I published the post 8 days ago. Should I have been paid already? It depends on the payment timeline shown for your post, which may start from the approval date rather than the publish date. If the expected date has passed, contact our team using the chat widget and share the details above. Will contacting support speed up my payment? If the delay is caused by a missing detail or a status that needs checking, our team can find the cause and tell you the next step. Do I need to publish the post again? No. Please do not republish or duplicate the post unless our team asks you to, as this could cause further delays.

Last updated on Oct 29, 2026

🔍 How to Find Past Authority Builder Links

📌 Overview Authority Building lets you order high-quality backlinks, including Cloud Stacks, for your website. Once an order is placed, it is saved in your account, so you can look it up later. This is useful when you need to build a report for yourself, your team, or a client. This article explains where to find your past Authority Builder links, what details you can see, and how to get them into a report. 🧭 Where to Find Your Past Links Your Authority Builder links are stored with the orders you placed. Follow these steps to find them: 1. Log in to your Search Atlas account. 2. You do not need to pick a project first. Orders and Cloud Stacks are listed for the whole account. On the Cloud Stacks page you can optionally narrow the list with the All AI projects or All GBP projects filter. 3. Open Authority Building from the main navigation menu. 4. Where you look depends on your layout. By default, open Cloud Stacks. Each row shows the target page, target keywords, a Cloud stack status (Draft, Generated, Publishing, Published, Stuck, or Failed), and the date it was created. If you have switched on the new design, open Orders instead, stay on the Cloud Stacks tab, and use the status filters (Generating, Needs you, Publishing, Live, Declined). Those rows show a status and an Ordered, Publishing, Live progress track, not an order date. 5. On the Cloud Stacks page, use View sites on a published or publishing stack to open Cloud Stack Status. On the Orders page, open a live Cloud Stack order. Either view lists each cloud site with its indexation status, published date, and published URL. If you manage several websites, repeat these steps for each project to see all of your past links. 📋 What You Can See for Each Order Depending on the order, you can typically find the following details: - Created date: when the Cloud Stack was created, shown on each row of the Cloud Stacks list. Each published site also has its own published date. - Order status: on the Cloud Stacks page a stack is Draft, Generated, Publishing, Published, Stuck, or Failed. On the Orders page a Cloud Stack order is Generating, Needs you, Publishing, Live, or Declined. - Target URL: the page on your site the link points to. - Target keywords: the keywords the Cloud Stack was built for, shown on the order row and in the stack details. - Published URL: the address of each cloud site where your content was published. Live sites show a link. Sites that are not published yet do not. Links appear once they have been published. If an order is still in progress, some links may not be available yet. 📊 How to Use the Links in a Report To put your Authority Builder links in a report, you can: 1. Open each completed order and copy the live link URLs, along with the target URL and anchor text. 2. Paste them into a spreadsheet or document, with one row per link. 3. Add the order date so your report shows when each link was built. 4. Group links by project or by month to make the report easier to read. If you see a download or export option on the order page, you can use it to save the list instead of copying it by hand. 💡 Tips for Finding Links Faster - Check the project first. The most common reason links seem missing is that you are viewing a different project. - Check the date range or filters. If your order list has filters, make sure none are hiding older orders. - Check the order status. Orders that are still in progress may not have live links yet. - Check the account you are logged in to. If your team has more than one account, the orders may sit under a different login. - Keep a running record. Save your links to a spreadsheet after each order so future reports are quick to build. 🛠️ Troubleshooting I can't see any past orders. Switch to other projects in your account and confirm you are logged in with the account that placed the order. An order is listed but has no links. The order may still be processing. Check its status and look again after it is marked complete. A link in my report no longer works. Published pages can occasionally change or be removed over time. Note the link and order date and share them with our team so we can look into it. 💬 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team. To help us find your links quickly, tell us the project name, the approximate order date, and what you need for your report.

Last updated on Oct 29, 2026

🔗 How to Respond to Link Laboratory Replacement Emails

📬 What This Email Means Link Laboratory emails you when a publisher does not accept one of your placements, or when that publication becomes unavailable. The subject is "Action Required — {publication name} on Order #{order id}", and the message names that one publication and Order number. It tells you to log in to your Link Laboratory account, open your Orders page, find that order, and choose an alternative publisher from the suggested options. If more than one placement is affected, each rejection sends its own email. Later reminder and final-notice emails can list every affected publication together. You don't need to panic. A replacement is a normal part of managing link placements, and your order is still being handled. ❓ Do Both Placements Need to Be Replaced? Only the placements named in the email need a replacement. The first email names exactly one publication. A later reminder or final notice lists every placement on that order that is still waiting for your choice under "Affected publications" or "Awaiting your choice for". - Open the email and look at the list of placements or URLs it mentions. - If it names two placements, both are affected. - If it names only one, the other stays as it is. - Compare the list with the placements in your Link Laboratory account to confirm. If the email is unclear about which placements are affected, ask our team before you reply (see the last section). ✉️ Should I Reply to the Email or Tell You My Choice Elsewhere? Follow the instructions written in the email itself. They tell you how to submit your choice, and they take priority over any general advice. 1. Read the email from top to bottom and find the section that says what you need to do. 2. If it offers replacement options, note which option you prefer for each affected placement. 3. If it asks you to reply, answer in the same email thread so your response stays linked to your order. 4. If it points you to a link or a page in your account, use that instead of replying. 5. Every replacement email already tells you what to do: open the order from the link in the email and, for each listed placement, select a suggested site, choose "Choose for me", or choose "Refund HDC instead". If you still need help, open the chat widget in your Link Laboratory account and contact the team. The Day 3 final notice also says you can reply directly to that email. 📝 What to Include in Your Response A clear, complete answer helps your replacements get processed without back-and-forth. Include: - Which placement each choice applies to, such as the URL or the placement name shown in the email. - Your preferred replacement for each one, if options were offered. - Any requirements you have, such as topic relevance or the page you want linked. If you have two affected placements, address both in the same message so nothing gets missed. 💡 Tips to Avoid Delays - Respond as soon as you can, since waiting may slow down your replacement. - Keep your answer short and specific. - Don't send separate messages for each placement unless the email asks you to. - Keep the original email so you can refer back to it. 🛟 Need Help Deciding? If you're unsure whether both placements are being replaced, or how to submit your choices, we can help you check before you respond. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.

Last updated on Oct 29, 2026

💸 Resolving Author Payout Disputes and PayPal Changes

📌 Overview If a payout is lower than you expected, or you need payments sent to a different PayPal account, this article explains what to check and what to send us so the request can be resolved quickly. A common example is an author who expects $210 for 2 links or $315 for 3 links but receives a much smaller amount, such as $2. Cases like this need a careful review, and the steps below help you get an answer faster. ❓ Why Might a Payout Be Lower Than Expected? A payout can differ from what you expected for several reasons: - A piece is not payable until the writer has marked it completed and an editor has approved it (or it is waiting for customer approval). Whether the published link is live, unapproved, or still under publisher review does not decide the payout. Until those writer and editor conditions are met, the piece stays off the remittance. - Rate mismatch: The rate you expected may differ from the rate recorded for that order. - Payable articles and onsite content are added to one open unpaid remittance, and that remittance is paid as a single PayPal amount. A separate payment exists only when an earlier remittance is already paid or on hold, or when a bonus is paid on its own. - Fees or currency conversion: PayPal can apply fees or exchange rates that change the final amount received. - Entry error: In rare cases, an amount was recorded or sent incorrectly and needs to be corrected. 🔎 Step 1: Check Your Payment Details Before you contact us, spend a few minutes confirming the numbers on your side: 1. List every link you expect to be paid for, including the URL and the date it was submitted or published. 2. Write down the amount you expected for each link and the total. 3. Open your PayPal account and find the payment you received. Note the date, amount, transaction ID, and sender name. 4. Check whether you received more than one payment. Payments for different links may arrive separately. 5. Confirm that each link is still live and unchanged. 📝 Step 2: Gather What You Need for a Dispute Having the right information ready helps our team review your case without back-and-forth. Prepare the following: - The list of links in question, with the amount expected for each - The amount you actually received and the PayPal transaction ID - The date of each payment - Any message or agreement that confirms the rate for these links - A screenshot of the payment in your PayPal account Group your links clearly. For example, list the 3 links you expect $315 for as one group and the 2 links you expect $210 for as another. This makes it easier to match each payment to the right work. 🔄 Step 3: Request a PayPal ID Change If you want future payments sent to a different PayPal account, tell us before the next payout is processed. Include: - The new PayPal email address or ID you want to use - The old PayPal email address or ID currently on file - Which links or payments the change should apply to Please double-check the spelling of the new PayPal ID. A typo can send a payment to the wrong account or cause it to fail. ⚠️ Important Notes About PayPal Changes - A PayPal change normally applies to payments that have not yet been sent. - Payments already sent to a previous PayPal account usually cannot be redirected automatically. Our team can review the situation with you if that happens. - Make sure the new PayPal account can receive payments in your country and currency. - Use only one PayPal account per request so payments are not split by mistake. 💬 Step 4: Contact Our Team Once you have your details ready, reach out so a team member can review your payout and update your PayPal information if needed. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team. In your first message, include the following so we can act quickly: 1. A short summary of the issue, such as the expected amount versus the amount received 2. The list of links and the expected payment for each 3. The PayPal transaction ID and date of the payment you received 4. Your new PayPal ID, if you want it changed 💡 Tips to Avoid Payout Problems - Confirm the agreed rate for your links before you submit them. - Keep your PayPal ID up to date and tell us about changes before a payout is due. - Keep records of your links, rates, and payment confirmations. - Check your PayPal account for several separate payments before reporting a shortfall. - Report any payment issue as soon as you notice it, while the details are fresh. ✅ Quick Summary - Compare your expected amounts with your PayPal records. - Gather links, rates, transaction IDs, and screenshots. - Provide your new PayPal ID before the next payout if it needs to change. - Open the chat widget and type human teammate to have your case reviewed by our team.

Last updated on Oct 29, 2026

📅 Scheduling Publisher Orders and Requesting rel=sponsored

❓ The Short Answer Yes, you can ask for both when you place a publisher order. Add your request to the Special Instructions field, and it is passed along to the publisher with your order. Here is what to expect: - Special Instructions are requests, not automatic settings. Each publisher runs its own editorial process, so we cannot guarantee that every publisher will follow every instruction exactly. - Clear, specific wording improves your results. Short, unambiguous instructions are the easiest for publishers to follow. - Always verify after publishing. Check the live page to confirm the date and the link attribute are what you asked for. 📅 Requesting a Do-Not-Publish-Before Date If you want a post to go live on or after a certain date, for example to line up with a product launch or campaign, include the date in Special Instructions when you place the order. For best results: 1. Use an unambiguous date format, such as April 15, 2025, rather than 04/05/25. 2. State the rule plainly, for example: Do not publish before April 15, 2025. Please hold the post until that date. 3. Mention the time zone if timing matters to the hour. 4. Place the order early enough that the publisher has time to review and schedule it. Keep in mind that publishers have different workflows. Some can schedule a post in advance, while others publish as soon as they approve it. If a publisher cannot hold a post, the order may be delayed or the publisher may reach out to you before publishing. 🔗 Requesting rel=sponsored on Your Link The rel="sponsored" attribute tells search engines that a link is paid or sponsored. Many site owners choose to use it to keep their link profile aligned with search engine guidelines. To request it, add a line like this to Special Instructions: - Please add rel="sponsored" to all links to our website. A few things to know: - Publishers may have their own link policies. Some already add sponsored or similar labels by default, and others may use a different attribute such as nofollow. - Different link attributes can affect how much ranking value a link passes. Decide which approach fits your strategy before you order. - If a specific attribute is essential for your campaign, say so clearly in the instructions so the publisher can tell you if they cannot accommodate it. ✍️ Example Special Instructions You can combine both requests in one note. For example: - Do not publish before April 15, 2025. Please hold the post until that date. Add rel="sponsored" to all links pointing to our website. Keep the note short and avoid mixing in unrelated requests, which can cause important details to be missed. ✅ How to Verify After Publication Once the order shows as published, take a few minutes to check the result: 1. Open the live URL and confirm the publish date is on or after your requested date. 2. Find your link on the page. 3. Right-click the page and choose View Page Source (or use your browser's inspect tool), then search for your link. 4. Confirm the link includes rel="sponsored". If the date or attribute does not match your instructions, note the order and the URL so you can share the details with our team. 💡 Tips to Avoid Delays and Mismatches - Put every requirement in Special Instructions at the time of ordering. Changes after the publisher starts work may not be applied. - Do not rely on a verbal or informal agreement. Written instructions on the order are what the publisher sees. - Allow extra time if your date is close to the order date. - Check the live page promptly after publication so any corrections can be requested quickly. 🛠️ What to Do If Instructions Were Not Followed If a post went live before your requested date, or the link is missing the attribute you asked for, gather the following before reaching out: - Your order number - The live URL of the published post - A copy of the Special Instructions you entered - A short description of what differs from your request Our team can review the order and help with next steps, such as requesting an update from the publisher where possible. 💬 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.

Last updated on Oct 29, 2026

💰 Publication Media Publisher Payout Status and Timeline

📌 Overview If you publish content through Publication Media, you may be wondering when your payment will arrive or why it has not been paid yet. This article explains how payouts generally move from start to finish, how to check where yours stands, and what to do if something looks stuck. Please note: payouts are not instant. A payment normally has to pass through review and approval steps before it is sent, so a payout that is not yet paid is not necessarily a problem. 🔄 How a Publisher Payout Works Most publisher payouts follow the same general path. The exact labels you see in the platform may differ slightly, but the stages are usually similar: 1. Work submitted: your content or placement is submitted through Publication Media. 2. Under review: the work is checked to confirm it meets requirements and is live as expected. 3. Approved: the work is confirmed and the payment amount is verified. 4. Payout scheduled or processing: the payment is queued and sent using your saved payout details. 5. Paid: the payment has been sent. Your bank or payment provider may need extra time before the funds show in your account. 🔍 How to Check Your Payout Status 1. Log in to your Search Atlas account. 2. Open the Publication Media section of the platform. 3. Find the order, placement, or publication you are expecting payment for. 4. Look at its current status and any notes shown next to it. 5. Check that your payout details are complete and correct in your account. If the status shows a stage before Paid, your payment is still moving through the process. ⏱️ What Affects Payout Timing Several things can change how long a payout takes: - Review time: work has to be checked before it can be approved. - Content requirements: if something needs to be fixed or updated, approval may be paused until it is. - Payout details: missing or incorrect payment information can stop a payment from being sent. - Payment provider processing: after a payment is sent, your bank or provider may take additional time to deliver the funds. - Payout schedule: payments may be sent in batches rather than the moment work is approved. ✅ What to Do Before Contacting Support You can often resolve a delay yourself by checking the following: - Confirm the work is showing as approved or completed. - Make sure your payout details are filled in and match your account information. - Check for any notes or requests for changes on the item. - If the status says Paid, check your account again after a short wait and look in your bank or payment provider for pending transfers. ⚠️ Common Reasons a Payment Looks Delayed - Still under review: the work has not been approved yet. - Action needed: a correction or missing detail is holding up approval. - Payout details incomplete: there is no valid payment method on file. - Marked as paid but not received: the funds have been sent but have not yet arrived. - Waiting for the next payout run: approved payments may be sent on a set schedule. 💬 How to Ask for a Payout Update If you have checked the steps above and your payout still looks wrong, our team can review your account directly. To help us resolve it quickly, include the following in your message: - The name of the publication, order, or placement - The date the work was submitted or published - The payout status you see in the platform - The amount you are expecting - Whether your payout details are saved in your account A clear, specific request like "Please check the payout status for [publication name], submitted on [date]" helps us give you an accurate answer faster than a general request to release payment. 🙋 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team. ❓ Quick Answers - Can payments be released immediately on request? Payments must go through review and approval first, so they cannot usually be released early. Our team can tell you which stage yours is in and what is needed next. - Why does my payout show as pending? Pending usually means it is still in review, approval, or processing. - Who can see my payout details? Only you and authorized team members who help with your account. - What if the details I saved are wrong? Update them in your account and let our team know in chat so they can check the payout.

Last updated on Oct 29, 2026

🔗 LinkLab Pre-Purchase Policies Explained

🔗 Overview Before you buy a placement in LinkLab, you may want to know which site your link will appear on, whether you can change a site that cannot fulfill the order, how long delivery will take, and whether the link is dofollow or nofollow. This article explains what the catalog shows before checkout and what happens if a publisher cannot complete the placement. Note: Details can vary by placement type and by the specific listing or order. Always treat the information shown on your listing, cart, or order page as the final word for that purchase. 🌐 Seeing the Full Domain Before Purchase What you see before checkout depends on the type of placement you choose: - If the listing shows the full domain, you can review it before you buy. Marquee listings always show it, and some accounts have publisher visibility turned on so every listing shows it. - Every LinkLab listing is a specific site. When the domain is masked, you still see that site's metrics, such as Domain Authority, Domain Rating, traffic, and Domain Power, but not its full name. If the listing masks the domain, the full name is not available on the listing, cart, or order page before you pay. 1. Open the listing and review the site metrics. The domain name is shown in full only when the listing is unmasked. 2. If the domain is masked, use the metrics shown for that site, including topic categories and authority or traffic numbers, to decide whether it fits. 3. If your team requires the domain up front, ask in the chat widget before you place the order, and ask whether it can be shared. Asking before purchase avoids surprises, and it is the best way to get an answer you can rely on. ✋ Rejecting an Assigned Site Before It Goes Live You choose the site before checkout. If that publisher later cannot fulfill the placement, the order status changes to Pending Action and you can review replacement sites before a new one is published. You can pick one, use Choose for Me, or refund the HDC for that placement. To give yourself the best chance of a smooth rejection: 1. Check your order status regularly so you see the assignment as soon as it appears. 2. Review the site against your requirements, such as relevance to your niche, content quality, and the sites you want to avoid. 3. If the assigned publisher cannot fulfill the placement, open the order while it says Pending Action and choose a replacement, Choose for Me, or Refund HDC. Do this before the link is published; include the order only if you also contact support through the Intercom chat. Once a link is published, changes are more limited, so act while the order still says Pending Action if a replacement or refund is offered. LinkLab does not let you pre-approve a rejection right before purchase. ⏱️ Understanding Turnaround Times Turnaround differs by publisher and publication. Expand the listing's offers to see the Turnaround label, which is based on how long similar placements recently took and can range from less than an hour to more than 7 days. - A short Turnaround, such as less than a day or less than 3 days, means that publisher's recent placements were delivered quickly. It is not a separate order type. - A longer Turnaround, including more than 7 days, means that publisher's recent placements took longer. The listing does not break this down into outreach, content creation, or editorial approval. A few things can also affect timing: - How quickly content or details are approved on your side - The publisher's editorial calendar and review process - Revisions requested after the first draft The estimate on your listing and order page is the one to rely on for that purchase. If your order is taking longer than that estimate, send us your order number in chat and we will check its status. 🏷️ Tagging Links as rel="sponsored" The rel="sponsored" attribute tells search engines that a link is paid or part of an advertising arrangement. Google recommends it for paid links. Here is what to keep in mind: - Whether a link carries the sponsored tag can depend on the publisher's policy and the placement type. - If you need every link tagged as sponsored, for compliance or risk-management reasons, say so in chat before you order so we can confirm what is possible. - Sponsored links are labeled for transparency. They may pass less ranking value than standard links, but they are the safer choice when following search engine guidelines is your priority. After your link goes live, you can check its attribute by viewing the page source or using a browser extension that highlights link attributes. ✅ Pre-Purchase Checklist - Check whether the listing shows the full domain or only criteria. - Decide whether you need to see the domain before paying, and ask in chat if it is not shown. - Confirm whether you can reject an assigned site, and how to do it. - Read the turnaround estimate on the listing and order page. - Confirm whether you need the link tagged as sponsored. - Keep your order number handy for any follow-up. 💬 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.

Last updated on Oct 29, 2026

💰 Fixing Publisher Pending Payment Amount Discrepancies

If the pending payment on your publisher account doesn't match what you expected, you're not alone. This is a common question, and it can usually be resolved quickly once the right details are checked. This article explains why a mismatch can happen, how to check your numbers, and what to share with our team if a correction is needed. 🔎 What This Issue Looks Like A publisher notices that the pending amount for their site is lower or higher than expected. For example: - A site is listed at $60 per article. - One article was published earlier and paid at $50. - Two more articles were published recently. - The pending amount shows $90, but the publisher expected a different total. In a case like this, the numbers may be correct, or something may need to be reviewed. The steps below help you tell which. 🧩 Common Reasons the Amount May Differ A pending payment total is not always the current listed price multiplied by the number of articles. These are the most common reasons for a difference: - Price at time of publication: An article may be paid at the rate that applied when it was ordered or published, not the rate shown today. If your listed price changed, older articles may have been paid at the earlier rate. - Already-paid articles: Articles that were paid in a previous cycle should not appear in the pending total. If you expected them to be included, they may already be settled. - Article status: Only articles that have been published and confirmed may count toward the pending amount. Articles still awaiting review or confirmation may not be included yet. - Different rates per order: Individual orders can have different agreed amounts, so two articles on the same site may not carry the same payout. - Timing of updates: A recently published article may take some time to appear in your pending total. - Data mismatch: In some cases, an article is missing, counted twice, or linked to the wrong rate. These cases need a manual review. 🧮 How to Check Your Numbers Before contacting us, take a few minutes to compare your records with what the platform shows: 1. Open your publisher dashboard and find the site in question. 2. Note the listed price for the site. 3. List every article you have published on that site, including the publication date and URL. 4. Write down the amount you were paid for each earlier article. 5. Write down the amount currently shown as pending. 6. Work out what you expected: the agreed amount for each unpaid article, added together. 7. Compare your expected total with the pending amount shown. In the example above, if the two new articles were each expected at $60, the expected pending total would be $120, but the dashboard shows $90. That gap is worth reviewing, because it could be a rate difference, an article that hasn't been confirmed yet, or a data error. 📝 What to Include When You Request a Correction The more detail you provide, the faster our team can review your account. Please have the following ready: - The domain of your site, for example yoursite.com. - The listed price you see for the site. - The number of articles published and the URL of each. - The publication date of each article. - The amount previously paid, if any, and for which article. - The current pending amount shown in your account. - The amount you expected and how you calculated it. A short, clear summary works best. For example: "My site is listed at $60. I was paid $50 for one earlier article. I published two more articles, and the pending amount shows $90. I expected $120. Please review my data." 🚀 What Happens After You Report It Once our team has your details, they will typically: 1. Confirm which articles are linked to your site. 2. Check the rate applied to each article. 3. Verify which articles have already been paid and which are still pending. 4. Confirm the status of each article. 5. Correct the pending total if an error is found, or explain how the current amount was calculated. If the amount is correct, you will receive an explanation of how it was reached. If an adjustment is needed, the updated total will be reflected in your account. 💡 Tips to Avoid Future Discrepancies - Keep a simple record of each article, its publication date, and the agreed amount. - Check your pending amount shortly after each article goes live, so you can catch issues early. - If you change your site's listed price, remember that the new rate may only apply to future articles. - Report concerns promptly, while the details are still fresh and easy to verify. 🙋 Need Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.

Last updated on Oct 29, 2026

💳 Fixing Publisher Payment Delays and Verification Issues

📌 Overview Some publishers report two related problems: payments that arrive later than expected, and sites that pass verification but are later flagged for low Domain Authority (DA) or other issues. This article explains the common causes and the steps that usually fix them. It also covers what to prepare so our team can resolve your case quickly. Note: Publisher requirements and payment schedules can be updated over time. Always treat the requirements shown in your publisher dashboard as the most current version. 🔁 How Many Times Do I Need to Verify My Site? In most cases, a site should only need to be verified once. You may be asked to verify again if something has changed or the system can no longer confirm your ownership or site status. Common triggers include: - The verification code, file, or DNS record was removed (for example, during a site migration, theme change, plugin update, or cache clear). - The domain, URL structure, or hosting changed (for example, moving from HTTP to HTTPS or adding or removing www). - The site was temporarily offline, blocked automated checks, or returned errors when we tried to reach it. - The site was submitted more than once, creating duplicate entries. If you are asked to verify the same site repeatedly and none of the above applies, contact our team using the steps at the end of this article. Repeated verification without a clear reason should be reviewed. 📉 Why Does a Site Show Low DA After It Met the Requirements? DA is a third-party score, not a number Search Atlas controls. It is recalculated periodically and can change between the time you submit a site and the time it is reviewed again. A site can therefore meet the requirements at submission and fall below the minimum later. Common reasons include: - Score updates: DA is recalculated, so a site near the minimum can drop below it without any change on your end. - Different tools, different numbers: Free DA checkers often show cached or estimated values that differ from the source used for review. - Site changes: Lost backlinks, removed content, or a new domain setup can lower authority. - Other quality checks: A site can also be flagged for reasons unrelated to DA, such as low traffic, thin or off-topic content, spam signals, or indexing problems. ⏳ Why Are My Payments Arriving Late? Payment timing usually depends on the status of the work behind it. Common causes of delays include: - Pending review: A published post or link may still be under quality review, or flagged for a re-check. - Site re-evaluation: If a site is being re-verified or re-checked for DA, related payments may be held until the review is complete. - Changed or removed content: Links or posts that were edited, moved, or taken down after publication can hold up payment. - Incomplete payment details: Missing or outdated payout information can stop a payment from being sent. - Payment cycle timing: Payments are processed in cycles, so work completed near a cutoff may be paid in the following cycle. 🛠️ Step-by-Step: How to Resolve the Issue 1. Check your site status. Open your publisher dashboard and look at the status of each affected site and order. Note whether it shows pending, verified, flagged, or rejected. 2. Confirm your verification is still in place. Make sure the verification code, file, or DNS record is still on your site, and that your site loads normally without blocking automated visits. 3. Re-check your DA. Look up your current DA using a reliable tool and compare it to the minimum shown in your dashboard. If you are only slightly above the minimum, expect that it may dip below it later. 4. Review your published content. Confirm that all posts and links are still live, indexed, and unchanged from when they were approved. 5. Verify your payout details. Make sure your payment information is complete and correct. 6. Gather your details. Note the site URLs, order or payment references, the dates you expected payment, and any status or rejection messages you received. 7. Contact our team. Share these details so we can review your account directly. 💡 Tips to Avoid Repeat Problems - Keep verification codes, files, and DNS records in place permanently, and re-add them right away after any site migration or redesign. - Submit sites with a comfortable DA margin above the minimum, not right at the threshold. - Avoid editing or removing published posts and links after approval unless asked to. - Keep your site online and reachable, and do not block verification checks with firewalls or security plugins. - Submit each site only once, and keep your payout details up to date. - Check your dashboard regularly so you can fix flagged issues before they affect payments. ❓ Frequently Asked Questions Will I be paid for work completed while my site was under review? This depends on the outcome of the review and the status of the published content. Our team can confirm the status of specific payments once they review your account. Can I appeal a DA rejection? Yes. If you believe the result is incorrect, share your site URL and your current DA evidence with our team and they will review it. Why was my site accepted before but flagged now? Metrics and site conditions change over time, and sites can be re-evaluated. A site that passed earlier may need to meet the current requirements to remain eligible. 💬 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team. Please include your site URLs, payment or order references, and any status messages you have received so we can resolve your case faster.

Last updated on Oct 29, 2026

🔗 Removing OTTO Wildfire Backlinks and Unenrolling

🔍 What Is an otto-community-backlink? If you see a link on your website labeled otto-community-backlink, it was added by the OTTO Wildfire community feature. Wildfire is a community-based linking program. Websites that take part can receive links from, and give links to, other participating sites, with OTTO placing them automatically. This label helps identify these links so they can be tracked, managed, and removed if you no longer want them. ❓ Why Did This Link Appear on My Site? OTTO Wildfire links only appear on sites that are enrolled in the Wildfire community. If you see one and don't remember approving it, the most common reasons are: - Wildfire participation was turned on in your project, possibly by another team member, agency partner, or administrator. - Wildfire was enabled as part of your OTTO setup, and the setting wasn't noticed at the time. - The link was placed through OTTO's automated deployment on a project connected to your website. If you aren't sure how your site was enrolled, ask your team members who have access to your Search Atlas account. You can also ask our support team, who can confirm your enrollment status. 🛑 The Most Reliable Way to Stop These Links The only dependable way to stop new community links from being added is to unenroll your site from OTTO Wildfire. Blocking or deleting individual links is not enough on its own, because they can be placed again while your site is still enrolled. Follow this order for the best result: 1. Unenroll first. This stops new community links from being created. 2. Remove existing links second. Once you are unenrolled, existing links can be taken down without being replaced. 3. Verify. Check your pages to confirm the links are gone. ⚙️ How to Unenroll From OTTO Wildfire 1. Log in to your Search Atlas account and open the project for the affected website. 2. Open the OTTO settings for that project and look for any Wildfire or community linking option. 3. If you find a Wildfire option, turn it off or choose to leave the community. 4. If you can't find the option, or you want us to confirm the change for you, open the chat widget (details below) and ask to be unenrolled from OTTO Wildfire. Include your website address so we can find the right project quickly. Tip: If you manage more than one website, check each project separately. Wildfire enrollment applies to each site, not to your whole account. 🧹 How to Remove Existing Wildfire Links After you've unenrolled, you may still see links already placed on your pages. To remove them: 1. Ask our support team to remove the existing otto-community-backlink links from your site. This is the quickest option because we can handle the removal on the OTTO side. 2. If you prefer to do it yourself, find the links in your page content or CMS and delete them. Search your page source for otto-community-backlink to find them quickly. 3. Save and publish your changes, then clear any caching plugin or CDN cache so visitors see the updated page. Removing links by hand before unenrolling may not be permanent, so always unenroll first. ✅ How to Confirm the Links Are Gone - Open the affected page in your browser, right-click, and choose View page source. - Press Ctrl+F (or Cmd+F on Mac) and search for otto-community-backlink. - If nothing is found, the links have been removed. - Check again after a few days to make sure no new links have appeared. Search engines and third-party tools may take some time to notice the removal, so they can continue to show the old links for a while. 💡 Tips to Avoid Unwanted Links in the Future - Review your OTTO and project settings whenever you add a new website or team member. - Limit account access to people who should be able to change settings. - Ask your agency or consultant whether they enabled any community features on your behalf. - Check your key pages from time to time for links you don't recognize. 💬 Need Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team. To help us resolve your request faster, please include your website address, the page where you found the link, and whether you'd like us to unenroll the site, remove the links, or both.

Last updated on Oct 29, 2026

📰 Request a Publication Deadline Extension

📰 What a publication deadline means A Publication Media deadline is the date by which your article should be ready for the publisher. If you are not ready by that date, you can ask for an extension before the article is sent or published. An extension is a request, not an automatic change, and it is reviewed against the publisher’s schedule. Use the exact article title in your request. For example: Top Considerations When Hiring An Emergency Plumber In Seattle. Matching the title helps the team find the correct order quickly. ✅ When you should request an extension Request an extension as soon as you know you need more time. Early requests are easier to accommodate than requests made on or after the deadline. - You are ready to proceed but need the publication date moved. - Content, images, or approvals are still pending. - You want to confirm details before the article goes live. - The current deadline no longer matches your campaign timing. If the article has already been submitted to the publisher or has gone live, the original date usually cannot be changed. In that case, contact support so the team can explain the available options. 🛠️ How to request the new date 1. Open the Publication Media order for the article inside Search Atlas. 2. Confirm the article title so you request the extension for the correct piece. 3. Note the current deadline and choose a realistic new date. 4. Open the chat widget in the bottom-right corner of the platform. 5. Type human teammate to connect with a member of our team. 6. Send the article title, the current deadline, the requested new date, and a short reason. A clear message looks like this: Please extend the deadline for “Top Considerations When Hiring An Emergency Plumber In Seattle.” The current date is [date]. I am ready to proceed and request [new date]. 📋 What to include in your message - Exact article title as it appears on the order. - Current deadline shown in the platform. - Requested new date, written as a full date. - Reason in one or two sentences. - Confirmation that you are ready to proceed once the date is updated. Do not send a new version of the article in chat unless the teammate asks for it. Keep edits in the article workflow so nothing is missed. ⏱️ What happens after you ask A teammate reviews the order and checks whether the publisher can accept the new date. You will receive one of three outcomes: - Approved: the deadline is updated to the agreed date. Continue in the platform and complete any remaining steps before that date. - Approved with a different date: the publisher cannot meet your preferred date, but another date is available. Confirm that date in the chat before work continues. - Not possible: the article is already in production, submitted, or published, or the publisher has a fixed cutoff. The teammate will tell you what can still be done. Wait for written confirmation in the chat before assuming the date has changed. The date shown on the order is the date that applies until it is updated. 💡 How to avoid another deadline issue - Check the deadline as soon as the order is created. - Gather approvals and assets before the final review window. - Ask for an extension as soon as a delay is likely, not on the due date. - Use one article title per request if you have several orders. - Keep the conversation in the platform chat so the request stays attached to your account. 💬 Get help with a specific article If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.

Last updated on Oct 29, 2026

⏳ Link Laboratory Backlink Order Wait Times

📌 What this article covers If you bought a backlink in Link Laboratory and it is still not live after about two weeks, the order may still be moving through review and publishing. This article explains what a normal wait looks like, how to check your order, and when to ask for help. ⏱️ How long posting usually takes There is no single posting date for every order. Many placements go live within a few weeks, but some take longer because a real publisher has to review the request, prepare the page, and publish the link. Two weeks without a live link is not always a failed order. Check the status and any expected timing shown on the order before treating it as delayed. 🔍 What can slow an order down - Publisher review: The site owner may need time to accept the placement. - Content preparation: The page or article may still be written or edited. - Order details: The target page, anchor text, or brief may need a correction. - Site availability: The publisher’s schedule or site updates can push the go-live date. - Quality checks: Search Atlas may hold an order until the placement meets the offer. 🛠️ How to check your order 1. Sign in to Search Atlas and open Link Laboratory. 2. Find the backlink order you purchased. 3. Review the status, such as pending, in progress, or live. 4. Confirm the target URL and anchor text are correct. 5. Look for a live page URL. If one is listed, open it and confirm your link is present. 6. Note the purchase date and any expected timing shown on the order. A status that is still pending or in progress means the placement has not been marked live yet. Do not place a second order for the same link while the first one is still open. ✅ When a wait is worth a review Contact support if any of these are true: - More than two weeks have passed and the status has not changed. - The expected date on the order has passed and there is still no live URL. - The order shows as live, but you cannot find your link on the page. - You need to correct the target URL or anchor text before it is published. Have the order name, purchase date, target URL, and current status ready so the team can look it up quickly. 💬 How to reach support If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.

Last updated on Oct 29, 2026

📅 Set a Publisher Hold Date and Sponsored Tag

📅 What you can request on an order You can ask a publisher not to publish before a specific date and to mark your link with rel="sponsored". Add both requests in Special Instructions before the publisher starts the order. There is no separate calendar control that automatically blocks an early publish date or inserts the tag for you. Clear instructions written on the order are part of the placement request. Publishers are expected to follow them. Because a person applies them while preparing the post, wording and timing matter. 📝 How to add the hold date and sponsored tag 1. Open the order and locate Special Instructions before you submit it. If the order is already placed, add the note only while the field is still editable and before work has started. 2. Write the earliest allowed publish date as a full calendar date, and include the time zone. Avoid relative wording such as "next week." 3. State that the post must not go live before that date and may publish on or after it. 4. Ask the publisher to add rel="sponsored" on your link. If the order has more than one link, name the exact URL or anchor text that needs the tag. 5. Save the instructions, then submit the order. Do not rely on a note sent only in a later message. Use a direct note such as: Do not publish before 15 April 2026, 00:01 US Eastern Time. On our link, add rel="sponsored". Please confirm both items before the post goes live. ✅ What publishers are expected to follow When both items are in Special Instructions before the order is accepted, the publisher should hold the post until your date and place rel="sponsored" on the link you named. The platform does not insert that attribute or enforce the date automatically. - A hold date means the post should not appear before that date. It does not reserve an exact publish minute. - The sponsored tag applies to the link you specify. It does not change other links on the page unless you ask for that. - Instructions added after the publisher has started, or after the post is live, may be missed and can require a revision. 🔎 How to check the live post - Confirm the visible publish date is on or after your hold date. - Open the live page and check the link markup for rel="sponsored" on your URL. - Compare the live URL and anchor text with the order so you are checking the correct link. 🛠️ If the date or tag is missed Do not edit the publisher's page yourself. Save the live URL, the publish date you see, and a short note about whether rel="sponsored" is missing. Ask for a correction as soon as you notice the issue so the order can be reviewed with the publisher. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.

Last updated on Oct 29, 2026

💰 Pending Payouts for Article Placements

💰 What a pending payout means A pending payout is money earned from a live publication media article placement that has not been released yet. The article can already be published with a dofollow link while the payment stays on hold until review checks finish. Search Atlas does not email a custom list of URLs or a one-off payment total outside the platform. The placement record in your account is the source of truth for the article URL and the amount currently on hold. 📊 Where to find article URLs and amounts Open the publication or payout area in your Search Atlas account and review each placement marked pending or on hold. For every row, check these fields: - Article URL — the live page where the placement is published. - Status — pending, on hold, approved, or paid. - Amount — the exact payment tied to that placement. - Hold reason — quality, link, or verification notes when one is shown. Add the amounts on rows that are still pending if you need a running total. Only those rows count as money currently on hold. Paid or rejected rows are not part of the pending balance. 🛠️ Why a live dofollow article can still be on hold Going live does not always release payment the same day. A payout commonly stays pending when one of these checks is still open: - The dofollow link is present but the placement has not passed final quality review. - The live URL, anchor, or target page does not match the approved order. - The article was edited or removed after it first went live. - The publisher payout window has not reached its release date. - Account or tax details needed to send payment are incomplete. If the link later becomes nofollow, is removed, or the page is unpublished, the amount can remain on hold or be reversed. Keep the live URL unchanged until the status moves to paid. 🚀 How payout release works 1. Confirm the article is live and the agreed dofollow link is still on the page. 2. Match that URL to the placement row in your account. 3. Read the amount and status on that same row. That figure is the payment on hold for that article. 4. Complete any profile or payout details the platform flags as missing. 5. Wait for the status to change from pending to paid after review and the payout window close. We cannot confirm a different total in chat than the sum of pending rows in your account. If a URL is missing from the list, the placement may not be tied to your publisher profile yet. 💡 What to check before you contact support - Copy the live article URL from the page, not from a draft or preview. - Note the amount shown on the matching pending row. - Confirm the link is dofollow and points to the approved target. - Check that your payout method and profile details are complete. - Look for a status note that explains the hold. Share those URLs and the on-screen amounts if a row looks wrong. Support can review the placement record. They cannot create a payment that is not listed, change a live amount by request, or pay out funds that are still in review. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.

Last updated on Oct 29, 2026

💰 Delayed Publisher Payouts and Site Verification

✅ How often verification is required You normally complete site verification once for each site and once for the payment details on your publisher account. You do not need to repeat it before every payout if the site, ownership proof, and payout method stay the same. Search Atlas may ask you to verify again only when something important changes or when the existing proof can no longer be confirmed. Repeat verification when: - You add a new site or change the domain. - Ownership, DNS, or the verification file or tag is removed. - You update the payout method or account holder details. - The site was disconnected, rejected, or flagged for review. If the platform still shows the site as verified, do not run the process again. Repeating it without a prompt does not speed up payment. 💸 Why a payout can arrive late A payout is released only after the earning is approved and your account and site remain in good standing. A delay usually means a review is still open, not that verification must be completed again. Check these items in your publisher account: 1. Confirm the payout status for the specific earning, such as pending, approved, on hold, or paid. 2. Confirm the site still shows as verified and active. 3. Confirm your payout method and account holder details are complete and unchanged. 4. Review any in-platform notice about a minimum balance, billing cycle, or compliance hold. Payment timing follows the schedule shown in the platform. An earlier payout date does not reset that schedule, and a late payout does not by itself mean the site failed verification. 📊 Why metrics can change after approval Meeting the requirements when a site is added does not freeze its later metrics. Domain Authority and similar scores come from third-party data and can rise or fall as that data is refreshed. A lower score later can affect whether new opportunities are offered. It does not automatically reverse a payout that was already approved. If a site later falls below current requirements, future placements or payouts for new activity may be limited until the site qualifies again. Before contacting support, compare the site status, the date the earning was approved, and any notice tied to that payout. This shows whether the issue is verification, a metric change, or normal payment timing. 🛠️ What to do next Use the status shown in the platform as the source of truth. If verification is requested, complete that request once and wait for the status to update. If the site is already verified, review the payout status and any hold notice instead of repeating verification. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.

Last updated on Oct 29, 2026

💰 Publisher Payout Holds for Unavailable Articles

💡 Why a payout can stay on hold A publisher payout is held when one or more articles tied to that balance are unavailable. An article is treated as unavailable when it no longer loads, was removed, returns an error, or no longer shows the agreed dofollow link. Live articles on other URLs do not release the held portion. Only the earnings linked to unavailable articles are paused. Earnings from articles that are still live and meet the placement rules stay eligible for the normal payout cycle. 📊 What the hold covers The hold is limited to the pending amount connected to the affected articles. It is not a freeze of your entire publisher balance unless every pending article in that payout is unavailable. Search Atlas does not email a custom list of URLs or a one-off total outside the platform. The payout record in your account is the source for both the affected articles and the exact amount on hold. - Held amount: pending earnings for articles marked unavailable. - Not held: earnings for active articles whose pages and dofollow links are still in place. - Status label: look for a hold or unavailable state on the payout or article row. 🔍 How to see the URLs and the amount 1. Sign in to Search Atlas and open the publisher or payouts area of your account. 2. Open the payout that shows a pending or on-hold balance. 3. Review the line items. Unavailable articles are marked separately from active ones. 4. Note each article URL listed on a held line and the amount next to it. 5. Add those held line amounts to confirm the exact total on hold. Do not include lines marked active. If a URL is missing from the held lines, that article is not part of this hold. A working dofollow link on a different article does not move a held line back to payable by itself. 🛠️ How to clear the hold Restore each unavailable article so the original page loads publicly and the agreed dofollow link is present on that URL. After the page is back, allow the next platform check to confirm the article. When the status changes from unavailable to active, the related amount leaves the hold and returns to the normal payout queue. Rebuilding the page on a new URL, removing the link, or switching the link to nofollow will not release the original hold. - Use the same URL that appears on the held line. - Keep the dofollow link exactly as agreed for that placement. - Do not unpublish the page again before the payout is released. ⚙️ What to expect after the articles are restored Restoration does not trigger an instant transfer. The held amount follows the standard payout schedule once the articles pass review. If a page fails the next check, the amount stays on hold and the article remains in the unavailable list. Check the same payout screen for an updated status rather than requesting a manual total. 🚀 How to avoid another hold - Keep placed articles online for the full term of the agreement. - Do not change the link to nofollow, redirect the URL, or block crawlers. - Fix 404s, soft 404s, and server errors as soon as they appear. - Review held lines before you expect a payout so only active articles are in the payable balance. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.

Last updated on Oct 29, 2026

💰 Why Publication Counteroffers Are Capped

💡 What the pricing cap means Each publication has a maximum rate the platform will accept for a counteroffer. That limit is the pricing cap. If you enter a price above the cap, the dashboard rejects the change and keeps the current rate. The cap protects buyers and publishers by keeping offers inside an approved range for that site. Raising the price is allowed only when the new rate is at or below the cap shown for the publication. 🛠️ Why your counteroffer was rejected A rejection usually means the amount you entered is higher than the allowed maximum for that publication, such as yourharlow.com. The system does not save partial or over-cap prices. Common reasons include: - The new rate is above the pricing cap for that publication. - The field was left blank, or the value uses an invalid format. - The offer is no longer open, so price changes are locked. - You are editing a different publication than the one tied to the offer. 📊 How to submit an accepted counteroffer 1. Open the publication or offer in your publisher dashboard. 2. Find the current rate and the maximum price the form will accept. 3. Enter a new rate that is equal to or lower than that maximum. Use numbers only, without extra symbols if the field rejects them. 4. Save or submit the counteroffer. 5. Confirm the updated rate appears on the publication. If the old rate is still shown, the change was not accepted. You can lower the price at any time within an open offer. You can raise it only up to the cap. A price at the cap is valid. A price even slightly above the cap is not. 🚀 If you need a higher rate The dashboard cannot override the cap from the price field. Entering the same higher amount again will keep failing. If your site metrics, placement type, or content requirements have changed and you believe the cap should be reviewed, do not force the price through the form. Note the publication domain, the current rate, the rate you want, and why the higher price is justified. Then contact support with those details so the team can review whether the cap can be updated. Until a higher cap is approved, set your counteroffer to the maximum allowed rate if you still want the placement, or leave the current rate unchanged. ⚙️ Tips to avoid another rejection - Check the cap on the specific domain before you type a new price. - Do not round above the displayed maximum. - Save once, then refresh the page to confirm the stored rate. - If several publications need updates, change and confirm each one separately. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.

Last updated on Oct 29, 2026

💰 Publisher Payout Timing and Site Review

🔐 How often you complete verification You normally complete publisher verification once for your account. That check confirms who you are, how you get paid, and that you control the sites you submit. You do not need to repeat the full verification for every payout or every new site. We ask you to verify again only when something important changes or when a review cannot be completed with the details already on file. Common reasons include: - You update your legal name, business details, tax information, or payout method. - A document expires or the information no longer matches your account. - You add a site and we need fresh proof that you own it. - A payment or site review finds a mismatch, duplicate account, or unusual activity. If the platform shows verification as complete, do not start it again unless you are prompted. Extra submissions can slow review instead of speeding up payment. 📅 Why payouts are not immediate Meeting the program requirements makes a site eligible for review. It does not release a payment on the same day. Approved earnings move through a payout cycle that includes site checks, earnings confirmation, and payment processing. A payout can take longer when any of these are still open: - Verification, ownership proof, or payout details are incomplete or recently changed. - Earnings are still inside the current reporting period and have not been finalized. - The site is in a manual quality review. - The payout amount is below the minimum shown in your account. - The payment provider returns or delays the transfer. Check the payout status in your publisher account before assuming a payment failed. Status labels such as pending, in review, or processing mean the payout is still moving through the cycle. 📊 Why a site can be flagged after approval Approval is based on the site at the time we review it. We continue to review active sites, so a property that previously met the requirements can later be paused or flagged. A later flag does not always mean your original submission was wrong. Domain Authority, traffic, content, and ownership can change. Typical reasons include: - Low Domain Authority or weak quality signals after the site loses links, traffic, or publishing activity. - Thin, duplicated, expired, or policy-breaking content added after approval. - Ownership, access, or placement requirements that are no longer met. - Unusual traffic patterns or placement that does not match the program rules. A flag can hold new earnings or delay a payout until the site passes review again. Restoring the site to the current requirements, then checking the status in your account, is the right next step. Older approval does not lock in eligibility forever. ✅ What to do before contacting support 1. Confirm verification shows complete and your payout details match your bank or payment provider. 2. Open the payout view and note the status, period, and amount. 3. Open each flagged site and read the exact reason shown. 4. Correct ownership proof, content, placement, or quality issues, then allow the next review cycle to finish. 5. Avoid submitting duplicate verification or the same site again unless the product asks you to. If the status has not changed after the stated review window, contact support with the site, payout period, and status you see. Do not send identity documents in chat unless a teammate requests them through the platform. 💬 Get help in the platform If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.

Last updated on Oct 29, 2026

📦 Why Publishers Get No New Orders

📦 What no new orders means New orders are created when a buyer selects a publisher site that fits their campaign. Orders are not sent on a schedule, and the platform does not guarantee a minimum number of orders. A quiet period usually means your site was not the best match for recent buyer requests. 🔍 Common reasons orders stop - Buyer demand is low for your niche, language, or country. - Your price is higher than similar sites that meet the same requirements. - Your profile is incomplete, so buyers cannot confirm topics, turnaround time, or publishing rules. - Availability is paused, your monthly capacity is full, or a required field is outdated. - Recent orders had issues, such as late delivery, revisions, or content that did not match the brief. - Site details changed, including niche, metrics, or the pages you accept for placement. 🛠️ Checks to complete in your account 1. Open your publisher profile and confirm it is active and accepting new orders. 2. Review niche, language, country, and accepted content types so they match what you can actually publish. 3. Compare your price and turnaround time with the service you offer. Clear, competitive terms are easier for buyers to select. 4. Check capacity. If you are marked as full or unavailable, new orders will not arrive until you reopen availability. 5. Read any rejected or incomplete order notes and fix the issue before expecting new work. 6. Confirm notification settings so you do not miss an order that is waiting for acceptance. 💡 How to improve your chances - Keep your description specific about topics you accept and topics you decline. - Offer a realistic turnaround time that you can meet consistently. - Respond quickly when an order arrives and follow the buyer brief exactly. - Update your profile after major site changes so buyers see current information. There is no separate request button that assigns the next order to your account. Completing the checks above is the correct way to become eligible for future matches. 💬 When to contact support Contact support if your profile shows as active, your details are complete, and you still believe an order notification is missing. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.

Last updated on Oct 29, 2026

📊 Why Domain Authority Scores Differ

📊 What the score means in Search Atlas Search Atlas shows its own domain strength score for each site you track. It is a relative measure of how strong a domain looks based on the data Search Atlas collects, including links, site signals, and competitive context. It is not the same metric as Domain Authority from Moz or similar scores in other platforms. A lower number in Search Atlas does not mean the site is weak, broken, or incorrectly verified. It means the site is being scored on a different scale with different inputs. 🔍 Why the number does not match other tools Customers often compare a Search Atlas score, such as 8, with a score of 40 or higher in another tool. Those figures are not interchangeable. Each product uses its own formula, data sources, and scoring range. - Different formulas. Other tools do not share their models, so the same site can score very differently. - Different link data. Each crawler discovers a different set of links and may weight them differently. - Different scales. A score of 8 in one system is not equal to 8 in another system. - Different refresh times. One tool may have updated recently while another still shows older data. Because of this, Search Atlas cannot change a displayed score so that it matches Moz, Ahrefs, Semrush, or any other product. Matching another vendor’s number would make the metric less accurate inside Search Atlas. 🛠️ What to check on your site Before treating a score as incorrect, confirm that Search Atlas is looking at the right property. 1. Open the project and confirm the domain is exactly the one you want to measure, including the correct host such as www or the root domain. 2. Check that the site is verified and that recent crawls completed without errors. 3. Compare trend inside Search Atlas over time, not a single number against another tool. 4. Use the score to compare your site with competitors inside Search Atlas, where every domain is measured the same way. If the domain, protocol, or subdomain is wrong, the score can look far off even when the calculation itself is working as designed. ⚙️ How scores are updated Scores refresh on the platform’s normal data cycle. They are not edited by hand for individual domains. A manual override to match an outside tool is not available, because that would break comparisons across your projects. If your site recently gained or lost links, the Search Atlas score may move on a later refresh. Large gaps versus other tools can remain even after a refresh, and that is expected. 💡 How to use the score with confidence - Track movement over weeks and months rather than a one-time snapshot. - Benchmark against competitors in the same Search Atlas view. - Pair the score with rankings, traffic, and technical health instead of treating it as a standalone grade. - Do not use another tool’s Domain Authority as a target that Search Atlas must reproduce. 💬 When to ask for a review Contact support if the wrong domain is attached to the project, the site never finishes verification, or the metrics area is blank or clearly stuck. A difference versus another SEO tool, by itself, is not a data error and will not be corrected to match that tool. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.

Last updated on Oct 29, 2026

💰 Why Publisher Payments Stay on Hold

📌 What this hold means A pending payment hold means part of your publisher balance is paused and is not included in the next payout. Search Atlas places this hold when one or more articles tied to earned placements are unavailable. Unavailable usually means the page does not load, returns an error, was removed, is no longer public, or no longer shows the agreed placement. The rest of your eligible balance can still be paid on the normal schedule. Only the amount linked to unavailable articles stays on hold until those pages are available again or the placement is reviewed. 🔍 Why articles trigger a hold Payouts depend on the article remaining live so the placement can be verified. A hold is applied when our checks cannot confirm the article. Common causes include: - The article URL returns a 404 or another error. - The page was unpublished, deleted, or set to private. - The site is down, blocked, or behind a login. - The URL changed and the old link no longer works. - The placement content was removed from the page. The hold is not a rejected invoice and it is not a permanent loss of earnings. It protects both you and the advertiser until the article can be verified. 📊 How to see held amounts and article URLs Open your publisher payments or earnings area in Search Atlas. Look for a pending or on-hold balance, separate from your available balance. Each held line should show: - The article title and full URL. - The amount currently on hold for that article. - The status, such as unavailable or pending review. - The date the hold was applied, when shown. Add the individual held lines to confirm the exact total on hold. Available balance is what can be paid now. Pending or on-hold balance is waiting on article availability. If a URL is missing from the list, do not guess a replacement. Use the original placement URL shown in your account. 🛠️ How to release the hold Restore each affected article, then allow time for the next availability check. 1. Open the held item and copy the article URL. 2. Confirm the page loads publicly without a login. 3. If the link is broken, republish the article at that URL or restore the original page. 4. Confirm the placement content is still present on the page. 5. Leave the URL unchanged. Replacing it with a different page does not clear the hold by itself. 6. Recheck your payments area after the next review cycle for a status change from on hold to available. Once the article is verified as available, the held amount moves to your available balance and is included in a future payout according to your normal payout rules. Minimum payout thresholds still apply. 💡 What we cannot send by request alone Pending amounts are calculated from live placement records, so a general message asking to send all pending payments cannot release a hold. Payment is sent only for amounts that are available. Article URLs and the exact held total are shown on the held lines in your payments area. Those figures can change if an article is restored or if a new check fails. Keep the original URLs live, avoid unpublishing paid articles, and review held items before your payout date so delays are easier to prevent. 💬 When to contact support Contact support if an article is confirmed live but the hold remains, if a URL or amount looks wrong, or if you cannot find the held lines in your account. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team. When you chat, share the article URLs you believe are affected and the on-hold total you see. That helps the team match the placement records and confirm the exact amount currently on hold.

Last updated on Oct 29, 2026

💰 Publisher Pending Payments and Payout Holds

💡 What “pending” payment means A pending payment is a publication payment that has not yet been released. Payments may remain pending while the publication is verified, order requirements are reviewed, or payout details are confirmed. ⏳ Common reasons for a payout hold - The publication has not yet been confirmed as completed. - The submitted URL or placement does not meet the order requirements. - The publisher account or payout information needs verification. - The payment is still within the platform’s processing period. - A review is needed because the order, publication, or payment details do not match. 🔍 Check your payment status 1. Sign in to the Search Atlas platform. 2. Open the publisher or payments area. 3. Find the relevant publication order. 4. Review its status, payment details, and any available notes or required actions. 5. Complete any requested verification or correction, then allow the status to update. 🛠️ How to help release a pending payment Confirm that the publication is live, the submitted URL is correct, and all order requirements were met. Check that your payout details are accurate and that any requested account verification is complete. Avoid submitting duplicate requests, as this can delay review. Payment release depends on the order status and required checks. A pending status does not guarantee an immediate payout, and payments cannot be released until applicable reviews are complete. 📌 When to request a status review Request a review when the publication is complete, the order requirements were met, your payout details are correct, and the payment remains pending beyond the stated processing period. Include the order or publication details and explain what has already been completed. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.

Last updated on Oct 29, 2026

🌐 Website Activation and Campaign Order Matching

✅ What an active domain means When a website shows as active on your Search Atlas account, the domain is connected and approved for use inside the platform. Activation confirms the site is on your account. It does not by itself mean that paid orders are already assigned or that fulfillment has started. 🛒 Why the same domain can be live in marketplaces A domain can be active on your account and also appear as live in marketplaces at the same time. Marketplace visibility means the site is published and eligible to be discovered by campaign demand. Being listed is separate from receiving a specific order. - Active on your account means the domain is connected and available to you. - Live in marketplaces means buyers or campaigns can see the site as an eligible placement option. - Both statuses can be correct together. One does not cancel the other. 📦 How campaign orders are matched Orders are matched when a campaign’s requirements fit your website. Matching looks at factors such as niche, audience, content guidelines, availability, and any approval rules on the campaign or site. A live listing makes matching possible. It does not guarantee the next order, a fixed volume, or an immediate assignment. 1. Confirm the domain status is active and the marketplace listing is live. 2. Review site details, categories, and any content or placement rules so they match the campaigns you want. 3. Keep pricing, capacity, and availability current so the site can be selected. 4. Watch your orders or campaigns area for a new matched order. Nothing is assigned until a match is created. ⏱️ When you can expect orders There is no fixed start date after activation. Orders begin only after a campaign matches your site. Timing depends on current demand, how closely your site fits open campaigns, and whether the order passes any required review. Some sites receive a match soon after going live. Others wait until a suitable campaign is available. - Activation and a live listing mean your site is eligible, not that orders are already on the way. - You should expect orders only after a match appears in your account. - If the listing is live and no orders arrive, demand or fit may simply not match yet. Recheck your site details rather than assuming the domain was activated by mistake. 💬 Need help confirming a specific domain If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.

Last updated on Oct 29, 2026

📦 Why Publisher Sites Receive No Orders

📦 How publisher orders work Orders are not assigned manually by Search Atlas. Buyers choose publisher sites that fit their campaign, budget, niche, and quality standards. A site can be approved and still receive no orders if buyers do not select it. Low or zero order volume is common for new listings, highly competitive niches, or sites that do not match current buyer demand. There is no guarantee that any website will receive an order. 🔍 Common reasons a site gets no orders - New or incomplete listing: Buyers may skip sites that lack a clear description, topics, pricing, or publishing guidelines. - Pricing: Rates that are high for the site’s niche, traffic, or authority can reduce interest. - Niche demand: Some topics have fewer active campaigns than others. - Quality signals: Thin content, unclear ownership, poor user experience, or limited relevance can make a site less attractive. - Restricted topics: Sites focused on sensitive, misleading, or policy-restricted content may be ineligible for many campaigns. - Availability: Paused listings, full capacity, or outdated details can prevent new orders. - Competition: Buyers often compare several similar sites and choose the best fit. 🛠️ How to improve your chances 1. Complete every field in your publisher profile, including niche, language, country, and turnaround time. 2. Write a clear description of the topics you accept and the topics you decline. 3. Review your price against similar sites and adjust it if it is out of range. 4. Keep the site active, fast, and relevant, and publish original content regularly. 5. Confirm the listing is live and not paused or marked unavailable. 6. Respond quickly if a buyer or the platform requests clarification. 📊 What buyers usually compare Buyers typically look at topical fit, audience, content quality, price, publishing speed, and whether the site follows campaign rules. Strong metrics alone do not create orders. A relevant, trustworthy site with clear terms is more likely to be selected. Do not buy fake traffic or manipulate metrics. Misleading quality signals can lead to rejected placements or removal from the marketplace. 💡 What to do if you still have no orders Check that each website is submitted, approved, and visible to buyers. Update outdated prices or guidelines, then allow time for new campaigns to review your listing. Approval does not mean orders will start immediately. If your listing status looks incorrect, or you believe an eligible site is hidden by a technical issue, contact support with the site URL and a short description of what you see. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.

Last updated on Oct 29, 2026

💰 Missing Articles and Reset Publisher Payouts

📌 What this article covers If articles you added recently no longer appear in your publisher account, and your payment total shows zero, the platform has likely removed those placements from the current payout cycle. This article explains common reasons, how pending payments are recalculated, and what to check before contacting support. 🔍 Why published articles can disappear Adding a URL does not by itself lock in payment. Each placement stays eligible only while it still meets the publication rules. An article can be removed from your account when any of the following is true: - The live page no longer contains the agreed content, link, or placement. - The URL changed, redirects, returns an error, or is no longer publicly accessible. - The page was unpublished, noindexed, or blocked from normal visitor access. - The same URL was submitted more than once, or it belongs to another publisher account. - The placement failed a later quality or compliance review. - The article was added after the cutoff for the payout period you expected. When a placement is removed, it is no longer counted as a completed publication for that cycle. That is why all four items can vanish together if they failed the same review or sync. 💳 Why the payment total resets to zero Your payment status shows only eligible placements in the open payout period. It is not a permanent balance of every URL you have ever added. If every pending article is disqualified or moved out of the current cycle, the displayed total returns to zero. That reset does not delete a payment that has already been sent. It means there is currently nothing approved to pay in that cycle. Payments follow the platform payout schedule. A URL added near the end of a month is not guaranteed for the next payout until it remains verified through review. Expect the total to update after verification, not at the moment you paste the URL. 🛠️ What to check in your account 1. Open the publisher or placements area and confirm whether the articles are listed as removed, rejected, pending, or missing. 2. Open each live URL in a private browser window and confirm the page still loads and still shows the required content and link. 3. Compare the exact URL on the live page with the URL you submitted. Watch for trailing slashes, http versus https, and redirected addresses. 4. Check dates. Only placements verified before the cycle cutoff are included in that payout. 5. Review any status note or rejection reason next to the placement. 6. Look at payout history separately from the current balance so you can tell a sent payment from a pending total. ✅ How to restore eligible placements If the live article is still valid, add the correct public URL again and wait for verification. Do not submit duplicates while a review is in progress. If the page was edited or taken down, restore the required content first, then resubmit. Restored items are evaluated as new submissions for the next eligible cycle. They are not automatically paid for a period that already closed. If the content was removed by the site owner or no longer meets the placement rules, it cannot be paid. Fix the page or provide a qualifying replacement URL. 🚫 What support cannot change from the balance alone A zero balance is a result of the current eligible items, not a separate setting that can be switched back on. Support can investigate whether a review, sync, or duplicate submission caused the removal. Have the four URLs, the dates you added them, and any screenshots of the previous pending total ready. Do not rely on memory of a payment date if the articles had not yet passed review. 💬 When to contact the team Contact support if the live pages still meet the placement rules, the URLs match what you submitted, and the articles remain missing after you recheck the account. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.

Last updated on Oct 29, 2026

🔍 Missing Publication Media Article and Pending Payment

📋 What This Article Covers This article explains why a published article may no longer appear in your Publication Media dashboard, what happens to any pending payment linked to it, and the steps you can take to check the status yourself. 🔎 Why an Article May Disappear Articles listed in the Publication Media dashboard are tracked against their live status. An article may be removed from the dashboard if its live status changes or can no longer be confirmed. Common reasons include: - The article is no longer live: the page was unpublished, moved, deleted, or set to private or draft. - The link changed: the URL was edited so it no longer matches the version recorded in your dashboard. - The article could not be verified: the publication could not be checked during the review window, for example because the page was temporarily unavailable. - The placement was updated or cancelled: the site owner or our team changed the order status before the payment was finalized. When an article is removed, any payment tied to it may also be placed on hold until the article status is confirmed again. ✅ Step 1: Confirm the Article Is Still Live Before contacting support, check the article yourself: 1. Open the article URL in a private or incognito browser window so you see the page as the public does. 2. Confirm the page loads, the content is visible, and your link or placement is still present. 3. Make sure the URL matches the one you submitted in the Publication Media dashboard. 4. Take a screenshot showing the live page and the date and time you checked it. If the article is live and the URL matches, keep the screenshot. It will help our team review the case faster. 💳 Step 2: Review Your Pending Payments Pending payments are shown in the payments section of your dashboard. To review them: 1. Go to your Publication Media dashboard and open the payments or orders section. 2. Find the article number and the matching payment entry. 3. Note the payment status, amount, and date the payment was made. 4. Check whether a payment receipt or confirmation from the site owner is available. A payment usually stays in pending status until the related article is confirmed as live. If you have already paid the site owner, keep your receipt or transaction record ready. 🛠️ Step 3: Prevent Future Removals You can reduce the chance of an article being removed by following these practices: - Do not edit the live URL after submitting the article unless you update the dashboard entry as well. - Keep the article published for the full placement period. - Avoid changing privacy or visibility settings on the publication page. - Check your article weekly during the first month after publication. - Save proof of payment and publication so you can share it quickly if a question comes up. 🚀 Step 4: Ask Our Team to Review Your Case If your article is live, your payment is recorded, and the dashboard still shows the article as missing, our team can review the case. Include the following details when you reach out: - The article number, for example #207854 - The live URL of the article - The date you published the article and the date you paid the site owner - Your screenshot of the live page - Your payment receipt or transaction reference If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team. 📌 Key Takeaways Publication Media articles can be removed from the dashboard when their live status changes or cannot be confirmed. Before reaching out, check that your article is live at the correct URL, review your payment status, and keep proof of publication and payment. Providing these details up front helps our team resolve your pending payment faster.

Last updated on Oct 29, 2026

💰 Understanding Unpaid Publisher Payouts

💡 Overview Publisher payouts are issued after eligible article placements meet the applicable requirements. If a payment is missing, the placement may be under review because an article was removed, became unavailable, or no longer met the campaign requirements. 🔍 Why a placement may disappear A live article or pending payout record may be removed from the dashboard when the placement is deleted, the publisher changes the page, the URL becomes unavailable, or the placement requires verification. A dashboard change does not by itself confirm that a payout was cancelled. The placement and payment status must be reviewed together. 💳 How payout disputes are reviewed 1. Gather the campaign name, publisher or website, article URL, publication date, and expected amount. 2. Check whether the article is still live and accessible at the submitted URL. 3. Compare the expected payout with the dashboard record, including any removed placement or adjusted amount. 4. Submit the details through the platform chat so the team can verify the placement history and payment status. ⏳ When payment will be issued Payment timing depends on placement verification, publisher confirmation, and the applicable payout cycle. We cannot confirm a payment date until the missing or disputed placement has been reviewed. If the placement is confirmed as eligible, the team will provide the next available payout timing or explain any remaining action required. 📋 What to include in your request - The original expected amount, such as $395 or $169 for two removed placements. - Each affected article URL and publisher website. - Campaign or order details and publication dates. - Screenshots of the dashboard record, if available. - Any evidence that the articles were live when submitted. ✅ Prevent future payout delays - Keep published articles live and unchanged until the payout is completed. - Save the article URL and publication evidence after publication. - Review dashboard status updates and payout records regularly. - Report removed or inaccessible articles promptly, before requesting payment. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.

Last updated on Oct 29, 2026

📊 Why Publisher Remittance Was Reduced

📊 What this article covers A pending publisher remittance can decrease after quality control finishes. This article explains why the payable amount changes, whether the update is automatic or manual, and what to review before you request help. 💡 Why a pending amount can go down The amount shown as pending is an estimate. It is not the final payable balance. Quality control checks publisher activity before the remittance is approved. If part of the activity does not meet program standards, that portion is removed and the pending total is updated to the approved amount. For example, a balance that moves from $375 to $240 means $135 was excluded during review. The remaining $240 is the amount that passed quality control. ⚙️ What quality control may exclude Reductions are based on the results of review, not on a random change to your balance. Activity may be excluded when it includes: - Invalid, duplicated, or non-qualifying activity - Placements or content that do not meet quality standards - Traffic or actions that cannot be verified - Items that conflict with publisher program policies Only the affected portion is removed. Qualifying activity remains in your approved remittance. 🚀 Are payment updates automatic or manual? Quality control adjustments are applied automatically by the platform. A teammate does not manually edit every pending balance, and the change is not made by a customer-facing bot that you need to trigger. After the automated review completes, your pending amount refreshes to the approved remittance. A member of our team may review a specific case only if it is flagged or you ask for clarification. That review does not mean routine payment updates are entered by hand. 🛠️ What to check in your account 1. Compare the earlier pending estimate with the current approved amount. 2. Review the activity period connected to that remittance. 3. Look for any quality or policy notices shown with the payment record. 4. Confirm the payout status before the scheduled payment date. 5. Keep a note of both amounts if you plan to ask about the difference. The lower figure replaces the estimate. It is the amount eligible for remittance after review. 💬 When to contact support Contact support if the reduced amount does not match the payment record, the balance changed again after approval, or you need the excluded portion explained. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.

Last updated on Oct 29, 2026

🔗 Using Link Laboratory for Clients

🔗 What Link Laboratory is for Link Laboratory helps you find relevant publishers and place links for your clients from inside Search Atlas. You browse opportunities, choose the ones that fit each client, and order only the placements you want. It is built for planned campaigns, not for contacting every site in the catalog. 💳 Do you pay every publisher? No. You do not pay every publisher you see, filter, or shortlist. Browsing the catalog is part of planning. You pay for the placements you choose to order, at the price shown on that opportunity before you confirm. - Viewing a publisher does not create a charge. - Adding a site to a shortlist does not create a charge. - A charge applies only when you submit an order for that placement. - Each opportunity can have a different price. Always review the listed price, content requirements, and turnaround before you order. - Skip publishers that do not match the client, even if the metrics look strong. If an order is declined or cannot be fulfilled, follow the status shown on that order. Do not place a second order for the same placement until you know the first one is closed. ⚙️ How the process works 1. Open the client campaign. Start from the client you are building links for so notes, targets, and orders stay together. 2. Define the goal. Note the page you want to promote, the topic, and the type of mention that would help, such as a guest article or a relevant editorial placement. 3. Filter publishers. Narrow by niche, topic, audience, and budget. Favor sites a real reader in that industry would trust. 4. Review fit before you pay. Check relevance, editorial quality, and whether the price matches the client’s budget. Reject weak or off-topic options. 5. Shortlist a small set. Keep a focused list for approval instead of ordering everything that passes a filter. 6. Order only approved placements. Confirm the target URL, anchor or mention guidance, and any content brief. Submit the order only after the client or your team approves it. 7. Track fulfillment. Watch the order status until the placement is live, then record the live URL for reporting. 8. Report to the client. Share the live placements, the pages they support, and what you plan to order next. 📊 A simple strategy for client work Use a repeatable plan so spend stays intentional. - Set a budget per client. Decide how much that client can spend this month, then choose placements that fit inside it. - Lead with relevance. A closely related site is usually more useful than a broad site with bigger numbers. - Match one placement to one goal. Tie each order to a specific client page and topic so reporting stays clear. - Order in small batches. Place a few strong orders, review the results, then expand. This avoids paying for a large set of poor fits. - Vary the targets. Do not send every placement to the same URL unless that page is the only priority. - Keep approval in the workflow. For agency clients, shortlist first and order after approval so you never pay for a publisher the client did not want. - Protect quality. Skip sites that look unrelated, thin, or misleading. A cheaper placement is not a saving if it does not fit the brand. 🛠️ Practical checks before you order - The publisher’s topic matches the client’s offer. - The price is visible and accepted. - The target page is live and worth promoting. - The anchor or mention reads naturally. - You know who must approve the order. - You have a place to store the final live URL. 💡 Common questions Can I research without spending? Yes. Research and shortlisting do not require you to pay every publisher. Should I order from as many publishers as possible? No. A smaller set of relevant placements is a better client strategy than broad ordering. Who chooses the publisher? You do, on behalf of your client. Link Laboratory shows options and prices; it does not require you to buy from the full list. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.

Last updated on Oct 29, 2026

💰 Resolve an Underpaid Article Remittance

💵 What an underpaid remittance means An underpaid publisher article remittance happens when the amount you received is less than the price agreed for a completed article. For example, an agreed price of $67 and a payment of $2 leaves $65 outstanding. This article explains how to confirm the gap and ask our team to review the remaining balance. 📋 Details to gather before you ask for a review A clear record helps us match the order, the agreed price, and the payment that was sent. Collect these items before you open chat: - Article or order identifier shown in your account - Agreed price and the currency - Amount received, including the payment date - Outstanding balance (agreed price minus amount received) - The payout method and any reference or transaction ID from your payment provider - Screenshots of the order price and the received payment, if you have them Do not send full bank account numbers or other sensitive payment credentials in chat. A transaction reference is enough. 🔍 How to confirm the amount still owed 1. Open the completed article order in your Search Atlas account and note the agreed publisher price. 2. Open the related payout or remittance record and compare the amount marked as paid with the amount that arrived. 3. Subtract the amount received from the agreed price. In the example above, $67 minus $2 equals $65 outstanding. 4. Check whether the record shows a partial payment, a pending balance, or more than one payout for the same article. 5. Confirm you are looking at the correct order so a payment for another article is not mixed in. If the numbers in your account already match the amount you received, the order record is the source we will review. If your bank or payment provider shows a different amount, keep that transaction reference ready. ⚙️ What our team checks When you report a short payment, a teammate reviews the order price, payout status, and payment reference. The review looks for a recorded partial payment, a second payout that is still processing, a mismatch between orders, or a payment that was sent but not fully received. We cannot confirm a missing balance from the amount alone, so the order identifier and payment reference are required. Asking for an update does not create a new charge or change the agreed price. If the review confirms that money is still owed, the team will arrange payment of the remaining balance to the payout method on the order. Timing depends on payment processing after the balance is approved. 🚀 How to request the remaining payment 1. Open the chat widget in the bottom-right corner of the platform. 2. Type human teammate so you are connected with a member of our team. 3. State that this is an underpaid article remittance and share the order identifier, agreed price, amount received, outstanding balance, and payment reference. 4. Ask the teammate to check the case status and arrange the remaining payment. 5. Keep the chat available in case we need one clarifying detail. You do not need to resend the full history. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.

Last updated on Oct 29, 2026

📦 Why Publishers Have Not Received Orders Yet

🔍 Overview It can be frustrating to wait for your first order. This article explains the most common reasons a publisher has not received orders yet and what you can do to get them moving. 📋 Common Reasons Orders Are Delayed - Account setup is incomplete: Orders are only assigned after your publisher profile, website details, and required information are fully filled in. - Verification is still pending: New publishers are reviewed before they can receive orders. This review can take some time. - Website details do not match requirements: Sites that are missing key information, such as topic category, traffic details, or a working URL, may not be matched with orders. - Availability settings are turned off: If your account is marked as unavailable or paused, new orders will not be sent to you. - Orders are still being matched: Matching takes place in batches. Your first order may arrive a little later than you expect. ✅ How to Check Your Account Status 1. Log in to your Search Atlas account. 2. Open your publisher dashboard. 3. Confirm that your profile is fully complete, including all website and contact details. 4. Check that your verification status shows as approved or complete. 5. Make sure your availability setting is switched on so you can accept new orders. 6. Review each website listed and confirm the URL, category, and details are accurate. 🛠️ What to Do If Everything Looks Correct 1. Allow a reasonable amount of time for order matching, especially for new accounts. 2. Save any changes you made and refresh your dashboard to make sure they have been applied. 3. Check for any notifications or messages in your account that may explain a pending step. 4. If nothing changes after several days, contact our team using the steps below. ⚙️ Tips to Receive Orders Faster - Complete every field in your publisher profile before you expect orders. - Keep your websites active, accessible, and up to date. - Add accurate category information so your sites match the right orders. - Respond promptly to any requests or messages so your account stays in good standing. 💬 Need Further Assistance? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.

Last updated on Oct 29, 2026