📦 What no new orders means
New orders are created when a buyer selects a publisher site that fits their campaign. Orders are not sent on a schedule, and the platform does not guarantee a minimum number of orders. A quiet period usually means your site was not the best match for recent buyer requests.
🔍 Common reasons orders stop
- Buyer demand is low for your niche, language, or country.
- Your price is higher than similar sites that meet the same requirements.
- Your profile is incomplete, so buyers cannot confirm topics, turnaround time, or publishing rules.
- Availability is paused, your monthly capacity is full, or a required field is outdated.
- Recent orders had issues, such as late delivery, revisions, or content that did not match the brief.
- Site details changed, including niche, metrics, or the pages you accept for placement.
🛠️ Checks to complete in your account
- Open your publisher profile and confirm it is active and accepting new orders.
- Review niche, language, country, and accepted content types so they match what you can actually publish.
- Compare your price and turnaround time with the service you offer. Clear, competitive terms are easier for buyers to select.
- Check capacity. If you are marked as full or unavailable, new orders will not arrive until you reopen availability.
- Read any rejected or incomplete order notes and fix the issue before expecting new work.
- Confirm notification settings so you do not miss an order that is waiting for acceptance.
💡 How to improve your chances
- Keep your description specific about topics you accept and topics you decline.
- Offer a realistic turnaround time that you can meet consistently.
- Respond quickly when an order arrives and follow the buyer brief exactly.
- Update your profile after major site changes so buyers see current information.
There is no separate request button that assigns the next order to your account. Completing the checks above is the correct way to become eligible for future matches.
💬 When to contact support
Contact support if your profile shows as active, your details are complete, and you still believe an order notification is missing. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.