💡 Overview
Publisher payouts are issued after eligible article placements meet the applicable requirements. If a payment is missing, the placement may be under review because an article was removed, became unavailable, or no longer met the campaign requirements.
🔍 Why a placement may disappear
A live article or pending payout record may be removed from the dashboard when the placement is deleted, the publisher changes the page, the URL becomes unavailable, or the placement requires verification. A dashboard change does not by itself confirm that a payout was cancelled. The placement and payment status must be reviewed together.
💳 How payout disputes are reviewed
- Gather the campaign name, publisher or website, article URL, publication date, and expected amount.
- Check whether the article is still live and accessible at the submitted URL.
- Compare the expected payout with the dashboard record, including any removed placement or adjusted amount.
- Submit the details through the platform chat so the team can verify the placement history and payment status.
⏳ When payment will be issued
Payment timing depends on placement verification, publisher confirmation, and the applicable payout cycle. We cannot confirm a payment date until the missing or disputed placement has been reviewed. If the placement is confirmed as eligible, the team will provide the next available payout timing or explain any remaining action required.
📋 What to include in your request
- The original expected amount, such as $395 or $169 for two removed placements.
- Each affected article URL and publisher website.
- Campaign or order details and publication dates.
- Screenshots of the dashboard record, if available.
- Any evidence that the articles were live when submitted.
✅ Prevent future payout delays
- Keep published articles live and unchanged until the payout is completed.
- Save the article URL and publication evidence after publication.
- Review dashboard status updates and payout records regularly.
- Report removed or inaccessible articles promptly, before requesting payment.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.