🔍 Overview
It can be frustrating to wait for your first order. This article explains the most common reasons a publisher has not received orders yet and what you can do to get them moving.
📋 Common Reasons Orders Are Delayed
- Account setup is incomplete: Orders are only assigned after your publisher profile, website details, and required information are fully filled in.
- Verification is still pending: New publishers are reviewed before they can receive orders. This review can take some time.
- Website details do not match requirements: Sites that are missing key information, such as topic category, traffic details, or a working URL, may not be matched with orders.
- Availability settings are turned off: If your account is marked as unavailable or paused, new orders will not be sent to you.
- Orders are still being matched: Matching takes place in batches. Your first order may arrive a little later than you expect.
✅ How to Check Your Account Status
- Log in to your Search Atlas account.
- Open your publisher dashboard.
- Confirm that your profile is fully complete, including all website and contact details.
- Check that your verification status shows as approved or complete.
- Make sure your availability setting is switched on so you can accept new orders.
- Review each website listed and confirm the URL, category, and details are accurate.
🛠️ What to Do If Everything Looks Correct
- Allow a reasonable amount of time for order matching, especially for new accounts.
- Save any changes you made and refresh your dashboard to make sure they have been applied.
- Check for any notifications or messages in your account that may explain a pending step.
- If nothing changes after several days, contact our team using the steps below.
⚙️ Tips to Receive Orders Faster
- Complete every field in your publisher profile before you expect orders.
- Keep your websites active, accessible, and up to date.
- Add accurate category information so your sites match the right orders.
- Respond promptly to any requests or messages so your account stays in good standing.
💬 Need Further Assistance?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.