📊 What this article covers
A pending publisher remittance can decrease after quality control finishes. This article explains why the payable amount changes, whether the update is automatic or manual, and what to review before you request help.
💡 Why a pending amount can go down
The amount shown as pending is an estimate. It is not the final payable balance. Quality control checks publisher activity before the remittance is approved. If part of the activity does not meet program standards, that portion is removed and the pending total is updated to the approved amount.
For example, a balance that moves from $375 to $240 means $135 was excluded during review. The remaining $240 is the amount that passed quality control.
⚙️ What quality control may exclude
Reductions are based on the results of review, not on a random change to your balance. Activity may be excluded when it includes:
- Invalid, duplicated, or non-qualifying activity
- Placements or content that do not meet quality standards
- Traffic or actions that cannot be verified
- Items that conflict with publisher program policies
Only the affected portion is removed. Qualifying activity remains in your approved remittance.
🚀 Are payment updates automatic or manual?
Quality control adjustments are applied automatically by the platform. A teammate does not manually edit every pending balance, and the change is not made by a customer-facing bot that you need to trigger.
After the automated review completes, your pending amount refreshes to the approved remittance. A member of our team may review a specific case only if it is flagged or you ask for clarification. That review does not mean routine payment updates are entered by hand.
🛠️ What to check in your account
- Compare the earlier pending estimate with the current approved amount.
- Review the activity period connected to that remittance.
- Look for any quality or policy notices shown with the payment record.
- Confirm the payout status before the scheduled payment date.
- Keep a note of both amounts if you plan to ask about the difference.
The lower figure replaces the estimate. It is the amount eligible for remittance after review.
💬 When to contact support
Contact support if the reduced amount does not match the payment record, the balance changed again after approval, or you need the excluded portion explained. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.