Overview
When connecting Google Ads to Search Atlas, you may encounter a button that appears greyed out or unclickable, or find that the Google Ads account you want to connect is registered under a different email address than the one you use to log in to Search Atlas.
Understanding the Two-Email Scenario
Search Atlas and Google Ads are completely separate platforms and do not need to share the same login email. For example, your Search Atlas account may use one email address while your Google Ads account is managed under a different email. This is a supported and common setup — the OAuth connection flow is designed to let you authorise any Google account you have access to, regardless of which email you used to sign up for Search Atlas.
What to Try
If you are having trouble connecting your Google Ads account, the issue is often related to which Google account your browser has active during the authorisation step. Before attempting to connect, make sure your browser is signed in to the Google account that actually has access to the Google Ads account you want to link, rather than the email you use for Search Atlas. Clearing any existing Google sessions in your browser and signing back in with the correct Google Ads email before starting the connection flow can help resolve conflicts.
If the connection option remains unavailable after trying the above, this may require a manual review by our support team. Please have the following information ready when you reach out:
- The email address on your Search Atlas account
- The email address associated with the Google Ads account you are trying to connect
- A description of exactly what you see when attempting to connect (including any error messages or unresponsive buttons)
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.