Overview
When setting up a new Google Ads retargeting campaign in Search Atlas, your connected business profile should appear automatically in the business selection dropdown. If it doesn't show up, this article explains what to check and how to escalate so our team can investigate your specific account configuration.
What This Issue Looks Like
You navigate to the retargeting campaign setup in Search Atlas, reach the step where you select a business profile, and the dropdown is empty or your expected profile does not appear — even though you believe your Google Ads account and business profile are already connected.
What to Have Ready Before Contacting Support
Because this issue involves account-level configuration between your Google Ads account and Search Atlas, our team will need to investigate on the backend. To help us resolve it as quickly as possible, please have the following information ready:
- The exact name of the business profile you expect to see in the dropdown.
- Your Google Ads account ID.
- The email address used to connect your Google Ads account to Search Atlas.
- A screenshot or screen recording showing the empty or incomplete dropdown during campaign setup.
- The approximate date and time when you first noticed the issue.
Next Steps
This issue requires a member of our team to review your account's Google Ads connection and business profile configuration directly. Self-serve steps cannot reliably resolve it without knowing the root cause on your specific account.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.