Search Atlas Help Center

🖼️ Fix Brand Vault Images Saving as Web Files

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Camilo Aponte

Camilo Aponte

Last updated on Sep 30, 2026

🔍 What's Happening

When you upload JPEG images to Brand Vault, they may save as web files (such as WEBP) instead of retaining their original JPEG format. This can cause errors when you try to use these images in other parts of Search Atlas, such as when publishing to Google Business Profile or other integrations that require standard image formats.

This issue has been identified and resolved by our engineering team. If you're experiencing this problem, the fix has been deployed to the platform.

✅ How to Resolve This

Step 1: Verify the Fix

The issue with images uploading as web files instead of JPEG in Brand Vault has been fixed. If you recently experienced this problem, try uploading your JPEG images again to Brand Vault. They should now save in the correct format.

Step 2: Re-upload Your Images

  1. Navigate to Brand Vault via the header apps-grid icon → More Features → Brand Vault.
  2. Upload your JPEG image files again.
  3. Verify that the images now display and save as JPEG files rather than web files.
  4. Proceed with publishing or using these images in your campaigns without errors.

Step 3: Confirm Compatibility

Once re-uploaded, your images should work seamlessly with integrations like Google Business Profile and other features that require standard image formats. If you encounter any errors when using these images, proceed to the next section.

⚠️ If the Issue Persists

If you continue to see images saving as web files after re-uploading, this may indicate a different underlying issue with your account or browser.

Try These Steps:

  • Clear your browser cache and cookies, then log back into Search Atlas.
  • Use a different web browser to upload your images and confirm whether the issue is browser-specific.
  • Ensure your image files are authentic JPEGs (check the file extension and properties on your system).
  • Try uploading a different JPEG image to see if the problem occurs with all uploads or only specific files.

🆘 Get Help From Our Team

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team. When you reach out, mention that you're experiencing issues with Brand Vault images saving as web files, and let them know you've already tried re-uploading your images. This will help them assist you more quickly.