🔍 What Is This Issue?

When uploading a large batch of images to Brand Vault, some users encounter a scroll glitch inside the upload modal. The confirmation button becomes pushed off-screen and cannot be reached by scrolling, making it impossible to complete the upload in one go.

This issue was previously reported and partially addressed, but some users may still experience it depending on the number of images selected and their browser environment.

⚙️ Temporary Workaround: Upload in Smaller Batches

While a permanent fix is being rolled out, the most reliable way to complete your upload is to reduce the number of images you select at one time. Follow these steps:

1. Navigate to Brand Vault: top-right More Features menu (apps-grid icon) → Brand Vault.
2. Instead of selecting all images at once, choose a smaller subset — for example, 5 to 10 images per upload.
3. Complete the upload for that batch, confirming it successfully before moving on.
4. Repeat the process for the remaining images until all files have been uploaded.

Uploading in limited batches keeps the upload modal at a manageable size, ensuring the confirmation button stays visible and accessible on-screen.

✅ Fix Status: Resolved in a Recent Release

This bug was escalated to the engineering team and tracked through the full development cycle. The root cause — the upload button being pushed off-screen when a large number of images were selected — has been addressed. An inline scrollbar was added to the images section of the upload modal to prevent the button from becoming inaccessible.

If you have already updated or refreshed the platform and are still experiencing the issue, the batch-upload workaround above remains effective in the meantime.

💡 Tips to Avoid This Issue

• Use a supported browser: Make sure your browser is up to date. Older browser versions can affect how modals render and scroll.
• Clear your cache: If the platform was recently updated, a hard refresh (Ctrl + Shift + R on Windows, Cmd + Shift + R on Mac) can ensure you are loading the latest version.
• Keep batches manageable: Even after the fix is fully released, uploading in moderate batches is a good general practice to avoid performance slowdowns during bulk operations.

🆘 Still Experiencing the Issue?

If the scroll problem persists after trying the workaround above and refreshing the platform, please collect a short screen recording that shows the issue. This will help the support team reproduce and resolve it quickly.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.