🔍 Overview
Website Studio issues typically fall into four categories: publishing getting stuck on the Almost ready screen, formatting changes appearing unexpectedly during edits, hero image links breaking after an update, and projects becoming temporarily inaccessible. This article walks you through the most effective fixes for each.
⏳ Publishing Hangs on 'Almost Ready'
If your site stays on the Almost ready screen for more than a few minutes, the publishing process may have stalled. Follow these steps to resolve it:
- Wait at least 3–5 minutes before taking action — some publish jobs take longer depending on page complexity.
- Refresh the page. Navigate to Left sidebar → Website Studio (URL:
/website-studio) and reopen your project. - Check whether the site has actually published by opening the live URL in a new browser tab. The publishing job sometimes completes in the background even when the screen appears frozen.
- If the project still shows as stuck, close the project, return to the Website Studio dashboard, and attempt to publish again from the project card menu.
- Clear your browser cache or try a different browser to rule out a local caching issue.
This issue is a known platform behaviour that has been addressed in recent updates. If repeated publish attempts fail, contact support using the instructions at the bottom of this article.
🎨 Unexpected Formatting Changes During Edits
You may notice that layout, font, spacing, or colour changes appear inconsistently — or that the editor reports a successful change that is not reflected in the preview. This is a known visual sync issue. Here is how to handle it:
- After making a change, wait 10–15 seconds and then manually refresh the preview panel rather than assuming the change failed.
- If the preview still does not update, save your work, exit the project, and reopen it. The editor re-syncs on reload.
- Avoid making rapid successive edits before the previous change has confirmed. Submit one change at a time and wait for confirmation before proceeding.
- If you are using AI agent-requested changes, add clear, specific instructions and include reference images where possible. Vague prompts are more likely to produce inconsistent results.
- After publishing, verify changes on the live URL — not just the in-editor preview — to confirm the final output.
🖼️ Hero Image Links Break After Updates
Hero image links can break when a page update regenerates asset paths or overwrites manually set link targets. To prevent and fix this:
- After any publish or major edit, check all hero image links by previewing the live page and clicking each linked image.
- If a link is broken, re-enter the destination URL directly in the image link field within the editor and save the change explicitly before publishing again.
- Avoid navigating away from the editor immediately after setting an image link — confirm the field has saved by seeing the URL persist in the input.
- If the same image link breaks repeatedly after updates, try unlinking and relinking the image from scratch rather than editing the existing link value.
🚫 Unable to Access a Project
If a project appears missing or you cannot open it from the Website Studio dashboard, try the following:
- Refresh the Website Studio page at Left sidebar → Website Studio (
/website-studio). - Log out and log back in to reset your session.
- Check with your account administrator that your team role has the correct permissions. Admins can review this under Top-right corner (avatar) → Team Members → Team Members.
- Try a different browser or an incognito window to rule out extension or cache conflicts.
✅ Quick Reference Checklist
- Stuck publishing: Refresh, check live URL, retry publish, clear cache.
- Formatting not saving: Wait for confirmation, reload editor, make one change at a time.
- Broken image links: Re-enter and save the link explicitly after each publish.
- Project inaccessible: Refresh, log out and in, verify team permissions.
💬 Still Need Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.