If you build a contact, quote, or lead form in Website Studio but never receive submissions in your inbox, the form most likely has no notification recipient set. Each form needs an email address where new submissions are sent. This guide shows you exactly where to add that address so you never miss a lead again.
🔎 Why You're Not Receiving Submissions
When a visitor completes a form, the submission is captured by the platform. However, it is only emailed to you if a recipient email address has been added to that specific form's settings. By default, this field may be empty, which means the entry is stored but no notification is sent. Adding your email resolves this in a few clicks.
There is also a separate Lead Notification Emails toggle that turns submission notifications on or off. Even with a recipient address set, no email will be sent if this toggle is switched off, so make sure it is enabled.
⚙️ How to Add a Recipient Email
Follow these steps to set the notification email for your form:
- Open Website Studio and load the page that contains your form.
- Click directly on the form element so it is selected.
- In the settings panel on the right, open the Form Settings (or Settings) section for that element.
- Locate the Recipient Email or Send Submissions To field.
- Enter the email address where you want to receive form submissions.
- Confirm the Lead Notification Emails toggle is turned on.
- Click Save to apply your changes.
- Publish the site so the update goes live on your published page.
Once published, every new submission will be delivered to the address you entered.
📬 Sending to More Than One Person
If you want submissions to reach several people, add multiple email addresses in the same field, separated by commas. For example, enter both your sales and support addresses so each team receives a copy. Save and publish again after making the change.
✅ Test Your Form
After publishing, confirm everything works:
- Visit your published page in a new browser tab.
- Fill out the form with test details and submit it.
- Check the inbox of the recipient email you added.
- If the message is not in your inbox within a few minutes, check your spam or junk folder.
If the form itself returns an error when you try to submit it, rather than simply not sending an email, try republishing your site so it runs on the latest version, then test again.
🛠️ Still Not Receiving Emails?
If you have added a recipient email, saved, and published but still see no notifications, run through this checklist:
- Confirm the email address is spelled correctly with no extra spaces.
- Make sure the Lead Notification Emails toggle is enabled for the form.
- Make sure you clicked Save and then Published the site after editing.
- Verify you edited the correct form if your page has more than one.
- Check your spam, junk, and promotions folders.
- Add the sender to your safe-senders or contacts list to prevent future filtering.
You can also review stored submissions inside the platform's form or submissions area, which keeps a record of every entry even if an email notification was missed.
💬 Need More Help?
If you have completed these steps and still are not receiving your form submissions, we're happy to help. If you need further assistance, click the chat icon in the bottom-right corner of the platform, then type "Human Teammate" to start a live chat with a member of our team.