If SSL certificate generation fails in Website Studio despite correct DNS setup and multiple retries, your domain likely has conflicting A records. Remove any A records not pointing to Search Atlas's IP address (34.148.211.207) and retry provisioning to resolve the issue.
⚠️ Why Multiple A Records Block SSL Provisioning
When Website Studio provisions an SSL certificate for your custom domain, the certificate authority verifies that your domain resolves to the correct server. If your DNS has multiple A records and any of them point to a different IP address, the verification fails — even if one correct record also exists.
Your domain must have exactly one A record pointing to Search Atlas's IP address: 34.148.211.207. Any additional A records pointing elsewhere will block SSL issuance.
🔍 How to Check Your Domain's A Records
Use a free DNS lookup tool to inspect your current A records before making any changes.
- Go to a DNS lookup tool such as dnschecker.org or MXToolbox.
- Enter your domain name and select A Record as the lookup type.
- Review the results. If you see more than one IP address listed under A records, you have conflicting entries.
- Flag any A record whose value differs from
34.148.211.207— you'll delete those in the next section.
If all A records already show only 34.148.211.207, contact Search Atlas Support — the issue may be elsewhere in your DNS configuration.
🛠️ How to Remove Conflicting A Records
Log in to your DNS provider — for example, GoDaddy, Cloudflare, Namecheap, or your domain registrar's control panel.
- Navigate to the DNS Management or DNS Zone Editor section for your domain.
- Locate all A records for the root domain (
@) or the specific subdomain you are connecting to Website Studio. - Delete all A records except the one with the value
34.148.211.207. - Confirm that exactly one A record remains, pointing to
34.148.211.207. - Save your changes.
DNS changes typically apply within minutes but can take up to 48 hours to propagate globally. Confirm full propagation using the DNS lookup tool from the previous section before retrying SSL provisioning.
🔄 How to Retry SSL Provisioning in Website Studio
Once DNS has propagated and only the correct A record is active, return to Website Studio to retry certificate generation.
- Log in to Search Atlas and open Website Studio.
- Select the project where SSL provisioning previously failed.
- Go to Settings → Domain.
- Click Retry SSL or Provision Certificate.
You'll see a confirmation message once the certificate is successfully issued. If provisioning fails again, verify that DNS has fully propagated and that no conflicting A records have been re-added.
🎯 You now know how to identify and remove the conflicting A records that block SSL provisioning in Website Studio. If certificate generation continues to fail after fixing your DNS, contact Search Atlas Support for further assistance.