Overview
If links or buttons across your Website Studio sites are unresponsive, or if your browser is slowing down while editing, this guide covers what to do next. These issues can stem from a variety of causes within the builder or your local environment.
What to Do If You Experience Broken Links or Slow Performance
Because the specific cause of broken links or performance problems in Website Studio can vary from session to session and account to account, the most reliable path to a fix is to contact our support team directly. When you reach out, having the following information ready will help the team investigate and resolve your issue as quickly as possible:
- The name of the affected Website Studio site or project.
- A description of the broken element (e.g. a specific link, button, or menu item that is not working).
- The browser and operating system you are using.
- Any error messages you see on screen, including the exact wording.
- The approximate time when the issue started or was first noticed.
- Screenshots or a screen recording of the problem, if possible.
Our team will review your account and site configuration to identify the root cause and advise on the correct fix.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.