🗺️ Where to Find Brand Vault
Access your Brand Vault: top-right More Features menu (grid icon, next to your account menu) → Brand Vault, or the top-right More Features menu (grid icon) → Brand Vault. If you have already created one, it will appear there.
⚠️ Understanding the 'Too Many Photos in DKN' Error
This error appears when the number of photos associated with your Brand Vault exceeds the allowed limit for a Cloud Stack. The limit applies to all photos stored within your Brand Vault's photo library — not only the photos you select at the moment of Cloud Stack creation.
This means that even if you choose only four photos during the Cloud Stack setup, the error can still occur if your overall Brand Vault photo library already contains too many images.
📸 What Counts Toward the Photo Limit
The photo count is based on the total images stored in your Brand Vault photo library.
Important: The exact breakdown of which image types count toward the limit — such as logos, profile images, or images from connected sources — is not fully documented at this time. If you are seeing a count that does not match what you expect, do not remove photos based on assumptions about hidden fields. Instead, contact our team directly for verified guidance (see below).
🔧 Steps to Resolve the Error
- Open your Brand Vault project using either method above.
- Review the total number of photos currently stored in your Brand Vault — not just the ones you plan to use for the Cloud Stack.
- If your total photo count is at or near the limit, remove photos you no longer need to bring the total below the allowed threshold.
- Once the library count is within the limit, return to the Cloud Stack creation flow and try again.
❓ What to Do If the Error Persists
If you have reduced your photo library count and the error still appears, or if the number shown in your library does not seem to explain the error, do not delete additional photos without guidance. There may be account-specific factors affecting your limit that require investigation by our team.
When contacting support, please have the following ready: your Brand Vault project name, the exact error message you are seeing, and a timestamp of when the error occurred.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.