🔍 Overview
If Website Studio repeatedly shows a Generation Failed error when trying to create a landing page — even after retrying or starting a new project — you may be experiencing a generation issue that requires escalation to our support team. This article explains what to expect and how to prepare for a fast resolution.
⚠️ What Is a Landing Page Generation Failure?
When you attempt to generate a landing page in Website Studio, the process may fail and display a Generation Failed error. This error can persist even if you retry or create a new project. Generation failures are typically backend issues that cannot be fully resolved through browser-side troubleshooting alone.
🚀 What You Can Try First
- Wait before retrying. If you see a Generation Failed message, wait a short while before attempting again. Back-to-back retry attempts in rapid succession may compound the problem.
- Refresh the page. A standard page refresh can sometimes clear a transient error state before retrying generation.
- Clear your browser cache and cookies. Stale session data can occasionally interfere with requests. Clear your cache, log back in to Search Atlas, and try again.
- Try a different browser. If the issue persists, open Website Studio in a different browser to rule out a browser-specific conflict.
- Start a fresh project. Rather than retrying inside the failed project, create a brand-new landing page project in Website Studio and attempt generation from scratch.
- Check your internet connection. An unstable connection during generation can interrupt the process. Switch to a more reliable network if possible, then retry.
📋 When to Escalate
If none of the steps above resolve the Generation Failed error, this is a backend issue that our support team will need to investigate directly. To help us resolve it as quickly as possible, please have the following ready when you contact us:
- The exact error message displayed (a screenshot is ideal)
- The name of the project(s) where the failure occurred
- The date and approximate time when you first encountered the error
- The browser and operating system you are using
- A description of how many times you have retried and whether a new project also fails
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.