## **🔍 Overview**

If Website Studio repeatedly shows a **Generation Failed** error when trying to create a landing page — even after retrying or starting a new project — you may be experiencing a generation issue that requires escalation to our support team. This article explains what to expect and how to prepare for a fast resolution.

## **⚠️ What Is a Landing Page Generation Failure?**

When you attempt to generate a landing page in Website Studio, the process may fail and display a **Generation Failed** error. This error can persist even if you retry or create a new project. Generation failures are typically backend issues that cannot be fully resolved through browser-side troubleshooting alone.

## **🚀 What You Can Try First**

1. **Wait before retrying.** If you see a **Generation Failed** message, wait a short while before attempting again. Back-to-back retry attempts in rapid succession may compound the problem.
2. **Refresh the page.** A standard page refresh can sometimes clear a transient error state before retrying generation.
3. **Clear your browser cache and cookies.** Stale session data can occasionally interfere with requests. Clear your cache, log back in to Search Atlas, and try again.
4. **Try a different browser.** If the issue persists, open Website Studio in a different browser to rule out a browser-specific conflict.
5. **Start a fresh project.** Rather than retrying inside the failed project, create a brand-new landing page project in Website Studio and attempt generation from scratch.
6. **Check your internet connection.** An unstable connection during generation can interrupt the process. Switch to a more reliable network if possible, then retry.

## **📋 When to Escalate**

If none of the steps above resolve the **Generation Failed** error, this is a backend issue that our support team will need to investigate directly. To help us resolve it as quickly as possible, please have the following ready when you contact us:

- The exact error message displayed (a screenshot is ideal)
- The name of the project(s) where the failure occurred
- The date and approximate time when you first encountered the error
- The browser and operating system you are using
- A description of how many times you have retried and whether a new project also fails

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.