🔍 Overview
If your Website Studio projects are not loading in the editor, or if pages on your published site are returning a 404 "page does not exist" error, our team is aware of these issues and is working to investigate them. This article explains what to do and what information to have ready when contacting support.
⚠️ Common Symptoms
- Projects fail to open in the Website Studio editor.
- Published pages return a 404 error.
- Newly published pages do not display correctly after publishing.
- Client projects do not load inside the project editor.
🧠 Why This Happens
Website Studio 404 errors and project loading failures are known issues that may affect some users. Because these issues occur at the platform level, they typically cannot be resolved through account-side changes alone and require investigation by our support team.
🛠️ What to Do
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Note the details of the issue. Before contacting support, gather the following information so our team can investigate as quickly as possible:
- The name of the affected project or projects.
- The exact error message you are seeing (e.g., the full 404 error text).
- The URL or URLs of the affected pages.
- The approximate date and time when the issue started.
- Whether the issue affects one project or multiple projects.
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Do not make additional changes to the affected projects while the issue is ongoing, as this may complicate investigation.
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Contact our support team with the information above so we can look into the root cause and apply the appropriate fix on our end.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.