🔍 What Is This Issue?
Some Website Studio pages appear to build correctly — credits are consumed and the backend confirms assets were generated — but when you preview or visit the published page, only the header and footer are visible. All inner content sections are missing.
This is a known bug. During page generation, the individual content sections are created successfully, but the system fails to assemble those sections into a complete, routable page. The result is a page that looks structurally valid but renders no body content.
📋 How to Confirm You Are Affected
- You generated one or more pages using Website Studio (via Left sidebar → Website Studio).
- The build process completed and credits were deducted from your account.
- The page preview or live URL shows only the site header and footer with a blank body area.
- The issue persists after refreshing or re-visiting the page.
⚙️ What You Should Do Right Now
- Do not attempt to regenerate the affected pages. Regenerating will consume additional credits without resolving the underlying assembly issue.
- Make a note of every affected page. Record the page names and any relevant URLs or project names so you can provide accurate details when you contact support.
- Do not delete the affected pages or the project. The engineering team needs the existing data to apply a manual fix and investigate the root cause.
💡 Why Self-Resolution Is Not Possible for This Issue
Because the failure happens at the page-assembly stage inside the platform's backend, there are no settings, toggles, or republish actions available to you as a user that will resolve it. The fix must be applied manually by the Search Atlas engineering team on a per-page basis.
This bug has been identified, escalated, and resolved for affected accounts by the engineering team (internal reference: SPE-883). If you are currently seeing this behavior, your account may still be affected and requires a manual correction.
🚀 How to Get Your Pages Fixed
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.
When you reach the team, please provide:
- The name of the website project affected.
- The names of all pages that display only the header and footer.
- The approximate date and time the pages were generated.
A support agent will escalate your case to engineering, who will manually reassemble and fix the affected pages for you.
🔄 After the Fix Is Applied
Once engineering has corrected your pages, revisit each affected URL to confirm the body content is now rendering correctly. If any page still shows only the header and footer after you have been notified that the fix was applied, contact the team again through the chat widget and mention that the issue persists on a specific page.