🔍 Overview
When syncing a Website Studio project to WordPress, you may encounter blank pages, missing assets (404 errors), or your WordPress homepage being unexpectedly replaced. This article explains what to expect and how our team can help resolve these issues.
⚠️ Common Symptoms
- A synced page appears completely blank on your live WordPress site.
- Images, stylesheets, or scripts fail to load (404 errors in the browser console).
- Your existing WordPress homepage is replaced after a sync that includes a home page (the synced project's home page is always set as the WordPress static front page; you can restore the previous homepage in WordPress → Settings → Reading).
- A blog post or landing page synced from Content Genius shows a Synced status in Search Atlas but the live page is blank or returns an error.
- Your blog page is only reachable from the homepage quick-link — visiting its direct URL redirects back to the homepage.
💡 Why This Happens
Blank pages, 404 errors, and homepage replacement issues during Website Studio WordPress sync can arise from conflicts between the Search Atlas sync process and your WordPress environment. Because these issues depend on the specific configuration of your WordPress site and integration, the exact root cause varies by case and requires investigation by our support team.
🛠️ What to Do
Since these are backend sync issues that depend on your specific WordPress setup and integration state, our team will need to look into your account directly to identify the cause and apply the correct fix.
To help us resolve this as quickly as possible, please have the following information ready when you reach out:
- Your Search Atlas project name and the URL of the affected WordPress site.
- The exact page(s) showing blank content or 404 errors (page title and live URL).
- A description of the exact symptoms — for example, whether the page is blank, returning a 404, or redirecting unexpectedly.
- Any error messages you see, including errors shown in your browser console if applicable.
- The approximate date and time when the issue first occurred or when you last performed a sync.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.