🔍 Overview
If you upgraded to a Platinum plan expecting unlimited Website Studio sites but are still hitting a lower cap (such as 60 sites), your account quota may not have updated correctly after the plan change. This article explains why this happens and what steps to take to get it resolved.
📋 What You Should Expect by Plan
Each Search Atlas plan includes a set Website Studio site allowance:
- Starter: Limited site cap (typically lower tier)
- Pro: Higher site cap (e.g., up to 60 sites)
- Platinum: Unlimited Website Studio sites
If your dashboard shows a cap that does not match your current plan, this is a quota sync issue — not a missing feature on your plan.
⚠️ Common Causes of a Plan Mismatch
- Your plan was upgraded but the site quota was not automatically updated on the backend.
- Your billing reflects the new plan (e.g., Platinum yearly), but the system is still enforcing the previous plan's limits.
- A mid-cycle plan change caused the quota allocation to carry over from the old plan.
✅ How to Confirm You Have a Plan Mismatch
- Go to Website Studio using the left sidebar (or navigate to /website-studio).
- Check the site count or any cap warning displayed in the interface.
- Compare that limit against what your current plan should provide (see the plan table above).
- Log out and log back in to rule out a browser or session cache issue.
- If the cap remains incorrect after logging back in, the issue is a backend quota sync problem.
🛠️ Steps to Try Before Contacting Support
- Refresh your session: Log out of Search Atlas completely, clear your browser cache, and log back in.
- Check your billing status: Confirm your Platinum plan is active and not in a grace period or pending state.
- Try a different browser: Rule out browser-specific display issues by testing in an alternative browser or incognito window.
- Wait up to 15 minutes: Quota updates can occasionally take a short time to propagate after a plan change.
If none of the above steps resolve the issue, your account requires a manual quota correction by our team.
💬 How to Get This Fixed
A quota sync issue cannot be self-resolved from within the platform — our team needs to apply the correct credit allocation to your account. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.
To help us resolve this as quickly as possible, please have the following information ready:
- Your account email address
- Your current plan name and billing cycle (e.g., Platinum yearly)
- The site cap you are currently seeing in Website Studio
- The date you upgraded or changed your plan
🔄 What Happens After the Fix
Once our team corrects the quota allocation on your account, your Website Studio site limit will update to reflect your Platinum plan entitlement. You will not lose any sites you have already created, and you will be able to add new sites immediately after the fix is applied.