🔍 Understanding the Problem
When your Website Studio live site appears blank — even though the preview looks correct — this is typically caused by a site generation failure. The generation process did not complete successfully, leaving your live site without content.
These errors can affect all devices, and refreshing the page will not resolve the underlying issue. This is a known platform-level bug that requires backend investigation by our team.
⚠️ What Is Happening
A Website Studio site generation failure means the process that builds and publishes your live site did not finish correctly. As a result, your live site displays no content even though your project may appear intact inside the platform. This is not caused by your browser, device, or project settings — it is an internal generation issue.
📋 How to Escalate — What to Have Ready
Because this is a backend bug, our support team will need to investigate your specific project. To get this resolved as quickly as possible, please have the following information ready before reaching out:
- The exact name of your Website Studio project.
- The live site URL that is showing blank content.
- The approximate date and time when you first noticed the blank site.
- A brief description of any error messages or notices you saw (if any).
- Whether the in-app preview also appears blank, or only the live site.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.