🔍 Overview
If blog posts on your Website Studio site are not opening when clicked, or newly published posts are not appearing on the blog listing page, this is a known issue that requires investigation by our support team. This article explains what to expect and how to escalate effectively.
⚠️ What Is Happening
Some users experience blog posts that fail to open when clicked or do not appear on the blog listing page after publishing. This behavior is not caused by a configuration error on your end — it indicates an underlying bug that our team needs to investigate directly.
📋 How to Escalate
Because this is a bug-category issue, our support team will need to look into your account on the backend. To help us resolve this as quickly as possible, please have the following information ready when you reach out:
- The name of your Website Studio project or site
- The URL of the affected blog listing page
- The title or titles of the specific blog posts that are not opening or not appearing
- The exact behavior you are seeing (e.g., clicking a post does nothing, posts are missing from the listing page entirely)
- When the issue started or was first noticed (date and approximate time, including your timezone)
- Any error messages you see, if applicable
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.