Overview
When building or editing a site in Website Studio, you may notice a white overlay appearing over hero images or photo sections. Attempts to remove it may only partially work or seem to have no effect at all. This is a known bug that our engineering team is investigating.
What Is Happening
White overlays persisting on images in Website Studio is a known issue. Edits intended to remove or adjust the overlay may not take full effect, leaving the overlay in place even after changes appear to have been applied. Because this is a bug, it cannot be fully resolved through self-serve steps at this time and requires investigation by our team.
How to Escalate This Issue
To help our team investigate and resolve this for you as quickly as possible, please have the following information ready before reaching out:
- Your project or site name in Website Studio
- The specific page and section where the white overlay is appearing (e.g. the hero section on the homepage)
- A screenshot or screen recording showing the overlay as it currently appears
- A description of what you have already tried to remove the overlay
- The approximate date and time when you first noticed the issue
Providing these details upfront will allow our team to reproduce and address the problem faster.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.