Overview
When you migrate a site from WordPress to Website Studio and need to set up a new OTTO project against the migrated site, certain configuration steps are required to ensure the project is connected correctly. Because the precise resolution depends on your specific account and project configuration, our support team will need to review your setup directly.
Why Issues May Appear After Migration
After a WordPress-to-Website Studio migration, OTTO projects may encounter errors or unexpected behavior related to how the new project is connected to the migrated domain. The exact nature of these issues varies by account, so our support team will investigate your specific setup to determine the correct resolution path.
What to Have Ready Before Contacting Support
- Your project name — the exact name of the OTTO project affected.
- Your live domain — the full URL of the site as it appears after migration (for example, example.com).
- The exact error message — copy the full text of any error displayed in the platform.
- Timestamp — note when the error first appeared or when the migration was completed.
Having this information ready will allow our team to investigate and resolve your OTTO project setup accurately without delays.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.