🔍 Overview
Some customers encounter a spinning wheel, red alert banners, or a stuck publishing state inside Website Studio. In some cases, content added to one page disappears or strips content from other pages. These issues are typically caused by a jammed UI session, a cached publishing state, or a temporary sync error between the editor and the backend. This article walks you through the steps to resolve these issues quickly.
⚠️ Common Symptoms
- A spinning wheel appears during site generation or content publishing and never completes.
- Red alert banners display after attempting to publish a page or blog post.
- Content added to a page does not save, or saving one page removes content from another.
- The Website Studio UI becomes unresponsive or appears frozen.
- A published post shows a placeholder title or slug instead of the one you entered.
🛠️ Step-by-Step Fixes
- Hard-refresh the page. Press Ctrl + Shift + R (Windows/Linux) or Cmd + Shift + R (Mac) to force a full reload and clear any cached UI state. Do not use the browser's back button, as this can preserve the jammed state.
- Clear your browser cache and cookies. Go to your browser settings, clear cached images, files, and cookies for the Search Atlas domain, then reload Website Studio at Left sidebar → Website Studio.
- Try a different browser or incognito window. Open an incognito or private window (or switch to Chrome, Firefox, or Edge) to rule out browser extensions or local cache as the cause.
- Wait two to three minutes before retrying. If a publishing job is stuck in a pending state on the server, forcing another publish immediately can create a conflict. Wait a short time, then attempt to publish again.
- Re-enter content on the affected page. If content was stripped from a page after saving another, re-enter the missing content, save that page first, then proceed to publish. Avoid editing multiple pages simultaneously in separate tabs.
- Verify the page title and slug before publishing. A known issue can cause posts to publish with a placeholder title or slug. Always confirm the title and slug fields are correctly filled in the editor before clicking publish.
- Re-generate the affected page. If the page remains broken after the steps above, use the Generate PPC Landing Page, Clone an Existing Page, or Build a Local Website options from Website Studio to recreate the page from scratch.
✅ How to Avoid This Issue Going Forward
- Edit and publish one page at a time rather than working across multiple tabs.
- Always confirm the page title and slug fields are populated before publishing.
- Keep your browser updated to the latest version for the best compatibility with Website Studio.
- Save your content frequently using the in-editor save option before triggering a full publish.
- If you notice a spinning wheel lasting more than 60 seconds, refresh immediately rather than clicking publish again.
💬 Still Need Help?
If the spinning wheel or publishing failure persists after following all the steps above, our team can investigate the specific session or publishing job on your account. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.