🔍 Overview
Some customers have reported that pages in Website Studio display without formatting — appearing as a plain white page with only raw images or text — while attempts to fix the issue using the Website Studio AI do not resolve it. Related problems include routing errors when creating new pages and unintended content duplication. This article explains why these issues occur and the steps you can take to resolve them.
⚠️ Why This Happens
These issues can occur due to a combination of factors in Website Studio:
- Rendering failures: Page components such as headlines, logos, and review blocks may fail to load their associated styles, resulting in a stripped, unformatted appearance.
- Routing conflicts: When a new page is created, the platform may not correctly assign a unique route, causing errors or duplicating content from an existing page.
- AI misclassification: The Website Studio AI agent may misclassify a new standalone page request as a blog post, meaning no actual page is created and the route remains broken.
- Sync issues: If your project is connected to an external platform such as WordPress, syncing may publish a blank or unstyled version of the page.
🛠️ Step-by-Step Troubleshooting
- Open Website Studio. In the left sidebar, click Website Studio (URL:
/website-studio) to access your project. - Locate the affected page. Find the page that is displaying without formatting. Click on it to open the editor.
- Refresh the page editor. Close the page and reopen it. In some cases, a temporary rendering failure clears on reload.
- Check the page type. Confirm the page was created as a standalone page and not classified as a blog post. If it appears under a blog section, it was likely misclassified by the AI agent. You will need to recreate it using the correct page type.
- Recreate the page manually. If the formatting loss persists, use the Clone an Existing Page option from the Website Studio home screen to duplicate a correctly formatted page as a starting point, then replace the content. This avoids the routing and classification issues that can occur when starting from scratch via the AI prompt.
- Check for routing conflicts. If you receive a routing error after creating a new page, check whether another page in your project is using the same URL slug. Rename the slug of the new page to something unique and save.
- Avoid using Website Studio AI to fix formatting. The AI agent has known limitations in diagnosing and correcting style rendering issues. Manual editing or cloning is more reliable for resolving formatting loss at this time.
- Review sync settings before publishing. If your project syncs to WordPress or another external platform, preview the page inside Website Studio first to confirm formatting is intact before triggering a sync. Publishing a page with a rendering failure may result in a blank page on the connected site.
✅ Confirming the Issue Is Resolved
After completing the steps above, verify the following:
- The page displays with full formatting — fonts, layout, logos, and review components all render correctly in the Website Studio preview.
- The page URL slug is unique and loads without a routing error.
- No duplicate pages have been created. If duplicates exist, delete the extras from the page list in Website Studio.
- If syncing to an external platform, confirm the published version matches the preview inside Website Studio.
🚫 Known Limitations
The following behaviours are known issues that our engineering team has addressed in recent updates. If you are still experiencing them, your project may need a manual review:
- Headlines, logos, and review blocks rendering without styles on certain page templates.
- The Website Studio AI agent creating a blog post instead of a standalone page when prompted.
- Duplicate success notifications appearing after page actions, which may indicate the action ran more than once and created duplicate content.
💬 Get Additional Help
If the steps above do not resolve your formatting or routing issue, our team can investigate your specific project and page configuration. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.