Overview
When making multiple edits in Website Studio's visual editor, some customers find that clicking Save appears to work — but the changes disappear. Single edits save correctly, while batches of edits do not. This is a known bug that requires investigation by our engineering team.
What to Expect
Because this is a backend issue, there are no self-serve steps that reliably resolve it. Our team will need to look into your specific account and project to identify what is causing the saves to fail. Once a fix is applied on the backend, your edits should save as expected.
How to Escalate This Issue
To help our team investigate and resolve this as quickly as possible, please have the following information ready before reaching out:
- Your project name (the specific Website Studio project where the save failure is occurring)
- A description of the edits you were making when the failure occurred (e.g., text edits, image changes, layout adjustments)
- Whether the issue happens consistently or only in certain situations
- The browser you are using (name and version)
- Any error messages displayed at the time of the failure, including the exact wording
- The approximate date and time when you first noticed the issue
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.