## **Overview**

When making multiple edits in Website Studio's visual editor, some customers find that clicking **Save** appears to work — but the changes disappear. Single edits save correctly, while batches of edits do not. This is a known bug that requires investigation by our engineering team.

## **What to Expect**

Because this is a backend issue, there are no self-serve steps that reliably resolve it. Our team will need to look into your specific account and project to identify what is causing the saves to fail. Once a fix is applied on the backend, your edits should save as expected.

## **How to Escalate This Issue**

To help our team investigate and resolve this as quickly as possible, please have the following information ready before reaching out:

- **Your project name** (the specific Website Studio project where the save failure is occurring)
- **A description of the edits you were making** when the failure occurred (e.g., text edits, image changes, layout adjustments)
- **Whether the issue happens consistently** or only in certain situations
- **The browser you are using** (name and version)
- **Any error messages displayed** at the time of the failure, including the exact wording
- **The approximate date and time** when you first noticed the issue

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.