🔍 What This Article Covers
Some users found that Website Studio's Copilot could not process requests to remove navigation menu items. Instead of completing the action, Copilot repeatedly asked for more details — even after those details were provided — causing failed attempts and wasted credits. This article explains what caused the issue, confirms it has been resolved, and tells you what to do if you still experience it.
⚠️ What Was Happening
This was a confirmed bug in Website Studio. When users asked Copilot to remove menu or navigation items, the assistant was unable to complete the action. Instead, it entered a loop of requesting additional specifics, even when the user had already provided clear instructions. This caused:
- Repeated failed prompts without any change to the site
- Credits being consumed without a successful outcome
- Frustration from receiving no meaningful progress despite detailed input
The root cause was an underlying technical issue, not incorrect user input. No matter how specific the instructions were, the bug prevented the action from completing successfully.
✅ Current Status: Issue Resolved
This bug has been identified and fixed by Search Atlas's engineering team. Website Studio Copilot should now be able to process navigation and menu removal requests correctly.
If you previously encountered this problem, you can return to Website Studio and try your request again — the fix is live.
🚀 How to Try Again
- Go to Left sidebar → Website Studio to open your project.
- Open the Copilot chat and enter your navigation removal request as clearly as possible (for example: "Remove the 'About' item from the main navigation menu").
- Allow Copilot to process the request and check whether the change appears in your site preview.
- If the change looks correct in the preview, confirm or save the update as prompted.
💡 Tips for Better Results
While the bug is resolved, following these best practices will help Copilot process your requests accurately:
- Be specific about the item: Name the exact menu item you want removed (e.g., "Remove 'Services' from the header navigation").
- One action at a time: Avoid combining multiple structural changes in a single prompt. Send separate instructions for each item you want to remove.
- Verify in the preview: After each change, check your site preview to confirm the update has been applied before continuing.
🛠️ If the Problem Persists
The fix is confirmed live, but if you find that Copilot is still unable to process navigation removal requests on your account, this may indicate a separate or account-specific issue that our team needs to investigate.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.
When you reach out, please share the exact prompt you used and describe what Copilot responded with — this helps our team resolve your case quickly.