Overview
When using the AI website builder in Website Studio, you may find that your logo is not placed where you specified — for example, it should appear in the header on the left and centered on the main page, but the AI positions it incorrectly. This is a known issue. If you encounter this problem, please contact our support team so we can assist you directly.
Known Issue
Our team has identified that the AI website builder can fail to follow logo placement instructions during page generation in Website Studio. Because this issue originates in the AI page generation process, the correct resolution depends on your specific page and setup. Our support team will review your case and guide you through the appropriate next steps.
What to Prepare When You Contact Support
To help us resolve your logo placement issue as quickly as possible, please have the following ready when reaching out:
- A screen recording or screenshot showing the incorrect logo placement
- A description of where you intended the logo to appear and where it is actually appearing
- The name of the website or page affected
- Any instructions or prompts you provided to the AI regarding logo placement
If you need further help, please reach out to our support team via the chat widget and we will be happy to assist you.