🔍 What Is the Recrawling Status?
When you trigger a manual crawl in Site Audit, the tool sets the crawl status to Recrawling while it processes your pages. In most cases this completes within a reasonable amount of time, depending on your site size and page limit.
Occasionally, a crawl can get stuck in Recrawling status for an extended period without progressing to completion. During this time, some controls may become unavailable. This is a known platform issue that our engineering team is actively working to resolve.
⚠️ Why Does This Happen?
A crawl can become stuck due to internal processing conditions that prevent it from completing or resetting automatically. Importantly, a stuck crawl does not overwrite or delete your existing audit data. Your previously collected data remains intact while the crawl is stalled.
✅ What You Can Do Right Now
- Wait and allow time to pass — Short stalls occasionally resolve on their own once the background process catches up. If the crawl has not been stuck for very long, allow it more time before escalating.
- Refresh the page — After waiting, do a hard refresh (Ctrl + Shift + R on Windows, Cmd + Shift + R on Mac) to reload the latest crawl status from the server.
- Check if results have populated — Even if the status still shows Recrawling, scroll through your Site Audit results. Data often finishes processing before the status label updates correctly.
- Do not delete the audit — Deleting the audit is irreversible and will permanently remove all previously collected data. Avoid this step unless instructed by the support team.
🛠️ When to Contact Support
If your crawl has been stuck in Recrawling status for an extended period without any progress, our support team can intervene on the backend to cancel or force-complete the crawl without deleting your audit data.
Before reaching out, gather the following information so the team can act quickly:
- The name or URL of the affected site audit project.
- How long the crawl has been stuck (approximate start time and current page count).
- A screenshot showing the Recrawling status and any unavailable controls, if possible.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.