🔍 What Is a Stalled OTTO Recrawl?
When OTTO recrawls your website, it audits your pages and generates updated SEO suggestions. A stalled recrawl occurs when the crawl remains in a processing state without completing or producing new results.
⚙️ How to Check Your Recrawl Status
- Open the affected website in OTTO.
- Review the displayed recrawl status and note whether it remains in a processing state.
- Record the project or website name and how long the recrawl has been running.
🛠️ Steps to Resolve a Stalled Recrawl
Refresh the page and check the recrawl status again. If it still has not completed, avoid repeatedly starting new recrawls and contact support with the affected project or website name, the current status, and the approximate time the recrawl began.
📊 What to Expect After the Fix
If the recrawl remains stalled after refreshing the status, support can investigate the affected project and determine the next step.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.