🔍 What this issue means
Crawl post-processing happens after pages are discovered. During this stage, Search Atlas prepares crawl data for cataloging, reporting, and downstream tools such as MetaSync and OTTO. If processing is blocked or incomplete, newly discovered pages may not appear in the catalog even though the crawl started successfully.
📋 Review the affected audit
- Open OTTO SEO from the left sidebar.
- Select All Audits.
- Find the affected audit, such as audit ID 120474, and open its results.
- Check whether the audit shows processing, partial crawl, or page-level errors.
- Compare the number of discovered pages with the number of cataloged pages.
A difference between discovered and cataloged pages usually indicates a crawl-to-processing handoff or post-processing issue rather than a problem with the site’s page content.
🔄 Retry processing safely
- Allow an audit that is still processing time to complete before starting another scan.
- If processing is stalled, return to OTTO SEO → All Sites and select the site.
- Use Scan to start a fresh crawl after confirming the site is accessible.
- Review the new audit and confirm that discovered pages move into the catalog.
Do not repeatedly launch scans for the same site while an audit is active. Repeated scans can make it harder to identify which crawl produced the incomplete results.
🔗 Check trailing-slash tracking URLs
Tracking scripts must use the same URL format as the pages they reference. A trailing-slash mismatch can cause tracking, matching, or page updates to fail. For example, these are different URL strings:
- https://example.com/page/
- https://example.com/page
- Confirm the site’s preferred URL format by checking its canonical tags and redirect behavior.
- Use that format consistently in MetaSync and OTTO tracker configuration.
- Make sure the script does not add or remove a trailing slash inconsistently.
- Test the script on the homepage and on a representative interior page.
- Re-run the audit and verify that the tracked URL matches the cataloged URL exactly.
✅ Validate the result
- Open OTTO SEO → Crawl Monitoring to review crawl activity.
- Confirm that processing finishes without a blocker.
- Check that newly discovered pages are cataloged.
- Verify that page URLs in tracking requests use the site’s preferred trailing-slash format.
- Use OTTO SEO → Overview to confirm that site status and page counts are updated.
If pages remain missing after a fresh scan, record the audit ID, site URL, approximate start time, discovered page count, and cataloged page count. This information helps the team distinguish a processing failure from a site access or URL-format issue.
💬 Get help with a persistent blocker
Some post-processing failures require platform-side investigation or a retry of the crawl handoff. If the issue continues after these checks, include the audit ID and the validation results when reporting it. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.