Overview
When generating reports in Site Audit, you may see an error indicating you have hit a quota limit. This article explains what this error means and what to do next.
What Is a Quota Limit Error in Site Audit?
A quota limit error in Site Audit indicates that your account has reached a usage limit associated with your current subscription plan. This may involve your plan's overall report or crawl allowances, or your AI credit balance. Once a limit is reached, new report requests may be blocked until the limit is addressed.
What to Do When You See This Error
Because quota limit errors can relate to different parts of your account — such as AI credits or plan-level crawl and report allowances — the exact resolution depends on your specific situation. A support agent can review your account directly, identify which limit has been reached, and advise on the correct next steps, such as adjusting your plan or credit balance.
What to Have Ready When You Contact Support
To help the team resolve your issue as quickly as possible, please have the following information ready before reaching out:
- Your account email address associated with the Search Atlas subscription.
- The name of the Site Audit project where the error occurred.
- The exact error message displayed when the quota limit error appeared.
- The date and approximate time when you first encountered the error.
- Any recent changes to your plan, usage, or billing that may be relevant.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.