## **Overview**

When generating reports in Site Audit, you may see an error indicating you have hit a quota limit. This article explains what this error means and what to do next.

## **What Is a Quota Limit Error in Site Audit?**

A quota limit error in Site Audit indicates that your account has reached a usage limit associated with your current subscription plan. This may involve your plan's overall report or crawl allowances, or your AI credit balance. Once a limit is reached, new report requests may be blocked until the limit is addressed.

## **What to Do When You See This Error**

Because quota limit errors can relate to different parts of your account — such as AI credits or plan-level crawl and report allowances — the exact resolution depends on your specific situation. A support agent can review your account directly, identify which limit has been reached, and advise on the correct next steps, such as adjusting your plan or credit balance.

## **What to Have Ready When You Contact Support**

To help the team resolve your issue as quickly as possible, please have the following information ready before reaching out:

- **Your account email address** associated with the Search Atlas subscription.
- **The name of the Site Audit project** where the error occurred.
- **The exact error message** displayed when the quota limit error appeared.
- **The date and approximate time** when you first encountered the error.
- **Any recent changes** to your plan, usage, or billing that may be relevant.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.